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Merge pull request #3271 from anunesms/patch-4
Update troubleshooting-known-issues.md
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ATPDocs/troubleshooting-known-issues.md

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## VMware virtual machine sensor issue
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If you have a Defender for Identity sensor on VMware virtual machines, you might receive one or both of the following health alerts **Some network traffic is not being analyzed** and **Network configuratuin mismatch for sensors running on VMware**. This can happen because of a configuration mismatch in VMware.
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If you have a Defender for Identity sensor on VMware virtual machines, you might receive one or both of the following health alerts **Some network traffic is not being analyzed** and **Network configuration mismatch for sensors running on VMware**. This can happen because of a configuration mismatch in VMware.
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To resolve the issue:
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>[!NOTE]
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>
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>The self-signed certificate is renewed every 2 years, and the auto-renewal process might fail if the certificate management client prevents the self-signed certificate creation.
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> The self-signed certificate is renewed every 2 years, and the auto-renewal process might fail if the certificate management client prevents the self-signed certificate creation.
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> This will cause the sensor to stop communicating with the backend, which will require a sensor reinstallation using the workaround mentioned above.
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## Sensor installation fails due to network connectivity issues
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> [!IMPORTANT]
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> Microsoft recommends that you use the most secure authentication flow available. The authentication flow described in this procedure requires a very high degree of trust in the application, and carries risks that aren't present in other flows. You should only use this flow when other more secure flows, such as managed identities, aren't viable.
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## Sensor service couldn't run and remains in Starting state
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- "Azure ATP workspaceName Users" -> "Azure ATP workspaceName Users - old"
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1. Then you can go back in the [Microsoft Defender portal](https://security.microsoft.com), to the [Settings](https://security.microsoft.com/securitysettings) -> [Identities](https://security.microsoft.com/settings/identities) section to create the new workspace for Defender for Identity.
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## Entra Connect sensor experiences loss of database permissions following the update to Microsoft Entra Connect
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**Cause:**
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Updating Microsoft Entra Connect may cause the Entra Connect sensor to lose previously configured database permissions. To investigate, check the Microsoft Defender logs for relevant indicators. Refer to [Troubleshooting Microsoft Defender for Identity sensor using the Defender for Identity logs](troubleshooting-using-logs.md) for log locations and further details.
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Sample logs that may indicate the issue:
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`GetEntraConnectGlobalSettingsAsync GetEntraConnectGlobalSettingsAsync failed. Exception - The EXECUTE permission was denied on the object 'mms_get_globalsettings', database Contoso', schema 'dbo'`
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`GetEntraConnectConnectivityParametersAsync GetEntraConnectConnectivityParametersAsync failed. Exception - The EXECUTE permission was denied on the object 'mms_get_connectors', database Contoso, schema 'dbo'`
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**Resolution:**
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If permissions need to be reconfigured, please follow the steps outlined in this [guide](deploy/active-directory-federation-services.md).
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## Next steps
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- [Defender for Identity prerequisites](deploy/prerequisites.md)

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