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title: Troubleshooting known issues
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description: Describes how you can troubleshoot issues in Microsoft Defender for Identity.
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ms.date: 09/02/2024
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ms.date: 05/08/2025
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ms.topic: troubleshooting
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@@ -117,31 +117,16 @@ The issue can be caused when the trusted root certification authorities certific
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Run the following PowerShell cmdlet to verify that the required certificates are installed.
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In the following example, use the "DigiCert Baltimore Root" certificate for all customers. In addition, use the "DigiCert Global Root G2" certificate for commercial customers or use the "DigiCert Global Root CA" certificate for US Government GCC High customers, as indicated.
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In the following examplethe "DigiCert Global Root G2" certificate is for commercial customers and the "DigiCert Global Root CA" certificate for US Government GCC High customers, as indicated.
If you don't see the expected output, use the following steps:
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1. Download the following certificates to the Server Core machine. For all customers, download the [Baltimore CyberTrust root](https://cacerts.digicert.com/BaltimoreCyberTrustRoot.crt) certificate.
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In addition:
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1. Download the following certificates to the machine:
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- For commercial customers, download the [DigiCert Global Root G2](https://cacerts.digicert.com/DigiCertGlobalRootG2.crt) certificate
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- For US Government GCC High customers, download the [DigiCert Global Root CA](https://cacerts.digicert.com/DigiCertGlobalRootCA.crt) certificate
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1. Run the following PowerShell cmdlet to install the certificate.
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