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defender-endpoint/troubleshoot-mdatp.md

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ms.topic: troubleshooting
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search.appverid: met150
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ms.date: 12/18/2020
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ms.date: 02/24/2025
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---
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# Troubleshoot service issues
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- [Microsoft Defender for Endpoint Plan 2](microsoft-defender-endpoint.md)
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- [Microsoft Defender XDR](/defender-xdr)
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> Want to experience Defender for Endpoint? [Sign up for a free trial.](https://go.microsoft.com/fwlink/p/?linkid=2225630)
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This section addresses issues that might arise as you use the Microsoft Defender for Endpoint service.
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## Server error - Access is denied due to invalid credentials

defender-endpoint/troubleshoot-np.md

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search.appverid: met150
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ms.date: 03/03/2024
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ms.date: 02/24/2025
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---
2020

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# Troubleshoot network protection
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- [Microsoft Defender for Business](https://www.microsoft.com/security/business/endpoint-security/microsoft-defender-business?branch=main)
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- [Microsoft Defender for Endpoint Plan 1](microsoft-defender-endpoint.md)
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> [!TIP]
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> Want to experience Defender for Endpoint? [Sign up for a free trial.](https://go.microsoft.com/fwlink/p/?linkid=2225630)
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This article provides troubleshooting information for [network protection](network-protection.md), in cases, such as:
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- Network protection blocks a website that is safe (false positive)

defender-endpoint/troubleshoot-onboarding-error-messages.md

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- [Microsoft Defender for Endpoint Plan 2](microsoft-defender-endpoint.md)
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- [Microsoft Defender XDR](/defender-xdr)
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> Want to experience Microsoft Defender for Endpoint? [Sign up for a free trial.](https://signup.microsoft.com/create-account/signup?products=7f379fee-c4f9-4278-b0a1-e4c8c2fcdf7e&ru=https://aka.ms/MDEp2OpenTrial?ocid=docs-wdatp-troublshootonboarding-abovefoldlink)
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This page provides detailed steps to troubleshoot issues that might occur when setting up your Microsoft Defender for Endpoint service.
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If you receive an error message, Microsoft Defender XDR will provide a detailed explanation on what the issue is and relevant links will be supplied.

defender-endpoint/troubleshoot-siem.md

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> [!NOTE]
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> **Try our new APIs using MS Graph security API**. Find out more at: [Use the Microsoft Graph security API - Microsoft Graph | Microsoft Learn](/graph/api/resources/security-api-overview).
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> Want to experience Defender for Endpoint? [Sign up for a free trial.](https://go.microsoft.com/fwlink/p/?linkid=2225630)
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> [!NOTE]
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>
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> The new Microsoft Defender XDR alerts API, released to public preview in MS Graph, is the official and recommended API for customers migrating from the SIEM API. See [Migrate from the MDE SIEM API to the Microsoft Defender XDR alerts API](configure-siem.md).
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You might need to troubleshoot issues while pulling detections in your SIEM tools.

defender-endpoint/troubleshooting-mode-scenarios.md

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- [Microsoft Defender for Endpoint Plan 1](microsoft-defender-endpoint.md)
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- [Microsoft Defender for Endpoint Plan 2](microsoft-defender-endpoint.md)
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> Want to experience Defender for Endpoint? [Sign up for a free trial.](https://www.microsoft.com/WindowsForBusiness/windows-atp?ocid=docs-wdatp-configureendpointsscript-abovefoldlink)
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Microsoft Defender for Endpoint troubleshooting mode allows you to troubleshoot various Microsoft Defender Antivirus features by enabling them from the device and testing different scenarios, even if they're controlled by the organization policy. The troubleshooting mode is disabled by default and requires you to turn it on for a device (and/or group of devices) for a limited time. This is exclusively an enterprise-only feature, and requires Microsoft Defender XDR access.
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For troubleshooting performance-specific issues related to Microsoft Defender Antivirus, see: [Performance analyzer for Microsoft Defender Antivirus](tune-performance-defender-antivirus.md).

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