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defender-endpoint/troubleshoot-mdav-scan-issues.md

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# Troubleshoot Microsoft Defender Antivirus scan issues
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If you're seeing issues with Microsoft Defender Antivirus scans, such as scans aren't finishing, or scans are causing performance issues on devices, you might need to troubleshoot the scan process. This article describes how to identify information to address issues with Microsoft Defender Antivirus scans. You learn:
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- What launched a scan
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- What policies are applied to the scan
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- Why a scan ended
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- What is most impacting the performance of a scan
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If you're seeing issues with Microsoft Defender Antivirus scans, such as scans aren't finishing, or scans are causing performance issues on devices, you might need to troubleshoot the scan process. This article describes how to identify information to address issues with Microsoft Defender Antivirus scans. You learn how scans are launched, what policies are applied to scans, why scans ended, and what's impacting the performance of a scan.
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> [!NOTE]
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> To understand differences between antivirus scan types, see [Comparing the quick scan, full scan, and custom scan](schedule-antivirus-scans.md#comparing-the-quick-scan-full-scan-and-custom-scan).
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## How are scans launched?
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## How scans are launched
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Understanding why a scan is launched can help identify what settings are applied to the scan and what can be adjusted. In Microsoft Defender for Endpoint, antivirus scans can be launched in several ways. The following table summarizes these options:
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