Skip to content

Commit 8c6e488

Browse files
Merge pull request #2389 from YongRhee-MSFT/docs-editor/troubleshoot-performance-issue-1736445526
Update troubleshoot-performance-issues.md
2 parents 1003dff + 6ee5ba8 commit 8c6e488

File tree

3 files changed

+45
-250
lines changed

3 files changed

+45
-250
lines changed

defender-endpoint/navigate-defender-endpoint-antivirus-exclusions.md

Lines changed: 3 additions & 3 deletions
Original file line numberDiff line numberDiff line change
@@ -8,7 +8,7 @@ ms.topic: how-to
88
author: emmwalshh
99
ms.author: ewalsh
1010
ms.custom: nextgen
11-
ms.date: 11/14/2024
11+
ms.date: 01/09/2025
1212
ms.reviewer: joshbregman
1313
manager: deniseb
1414
ms.collection:
@@ -28,7 +28,7 @@ search.appverid: met150
2828
- **Performance issues**: Systems experience an unexpected performance impact when running with Defender for Endpoint
2929
- **Application compatibility issues**: Applications experience unexpected behavior when running with Defender for Endpoint
3030

31-
Creating an exclusion is one possible approach for addressing these types of issues. But often there are other steps you can take. In addition to providing an overview of indicators and exclsuions, this article includes [Alternatives to creating exclusions and allow indicators](#alternatives-to-creating-exclusions-and-allow-indicators).
31+
Creating an exclusion is one possible approach for addressing these types of issues. But often there are other steps you can take. In addition to providing an overview of indicators and exclusions, this article includes [Alternatives to creating exclusions and allow indicators](#alternatives-to-creating-exclusions-and-allow-indicators).
3232

3333
> [!NOTE]
3434
> Creating an indicator or an exclusion should only be considered after thoroughly understanding the root cause of the unexpected behavior.
@@ -38,7 +38,7 @@ Creating an exclusion is one possible approach for addressing these types of iss
3838
| Example scenario | Steps to consider |
3939
|:---|:----|
4040
| [False positive](defender-endpoint-false-positives-negatives.md): An entity, such as a file or a process, was detected and identified as malicious, even though the entity isn't a threat. | 1. [Review and classify alerts](defender-endpoint-false-positives-negatives.md#part-1-review-and-classify-alerts) that were generated as a result of the detected entity. <br/>2. [Suppress an alert](defender-endpoint-false-positives-negatives.md#suppress-an-alert) for a known entity. <br/>3. [Review remediation actions](defender-endpoint-false-positives-negatives.md#part-2-review-remediation-actions) that were taken for the detected entity. <br/>4. [Submit the false positive to Microsoft](/defender-xdr/submission-guide) for analysis. <br/>5. [Define an indicator or an exclusion](defender-endpoint-false-positives-negatives.md#part-3-review-or-define-exclusions) for the entity (only if necessary). |
41-
| [Performance issues](troubleshoot-performance-issues.md) such as one of the following issues:<br/>- A system is having high CPU usage or other performance issues.<br/>- A system is having memory leak issues.<br/>- An app is slow to load on devices.<br/>- An app is slow to open a file on devices. | 1. [Collect diagnostic data](collect-diagnostic-data.md) for Microsoft Defender Antivirus.<br/>2. If you're using a non-Microsoft antivirus solution, [check with the vendor to see if there are any known issues with antivirus products](troubleshoot-performance-issues.md#check-with-the-vendor-for-known-issues-with-antivirus-products).<br/>3. [Analyze the Microsoft Protection Log](troubleshoot-performance-issues.md#analyze-the-microsoft-protection-log) to see the estimated performance impact. For performance-specific issues related to Microsoft Defender Antivirus, use the [Performance analyzer for Microsoft Defender Antivirus](tune-performance-defender-antivirus.md).<br/>4. [Define an exclusion for Microsoft Defender Antivirus](configure-exclusions-microsoft-defender-antivirus.md) (if necessary).<br/>5. [Create an indicator for Defender for Endpoint](indicators-overview.md) (only if necessary). |
41+
| [Performance issues](troubleshoot-performance-issues.md) such as one of the following issues:<br/>- A system is having high CPU usage or other performance issues.<br/>- A system is having memory leak issues.<br/>- An app is slow to load on devices.<br/>- An app is slow to open a file on devices. | 1. [Collect diagnostic data](collect-diagnostic-data.md) for Microsoft Defender Antivirus.<br/>2. If you're using a non-Microsoft antivirus solution, [Check with the vendor for known issues with antivirus products](troubleshoot-performance-issues.md#check-with-the-vendor-for-known-issues-with-antivirus-products).<br/>3. Review performance logs (see [Troubleshoot Microsoft Defender Antivirus performance issues with WPRUI](troubleshoot-av-performance-issues-with-wprui.md)) to determine the estimated performance impact. For performance-specific issues related to Microsoft Defender Antivirus, use the [Performance analyzer for Microsoft Defender Antivirus](tune-performance-defender-antivirus.md).<br/>4. [Define an exclusion for Microsoft Defender Antivirus](configure-exclusions-microsoft-defender-antivirus.md) (if necessary).<br/>5. [Create an indicator for Defender for Endpoint](indicators-overview.md) (only if necessary). |
4242
| [Compatibility issues](microsoft-defender-antivirus-compatibility.md) with non-Microsoft antivirus products. <br/>Example: Defender for Endpoint relies on security intelligence updates for devices, whether they're running Microsoft Defender Antivirus or a non-Microsoft antivirus solution. | 1. If you're using a non-Microsoft antivirus product as your primary antivirus/antimalware solution, [set Microsoft Defender Antivirus to passive mode](microsoft-defender-antivirus-compatibility.md#requirements-for-microsoft-defender-antivirus-to-run-in-passive-mode).<br/>2. If you're switching from a non-Microsoft antivirus/antimalware solution to Defender for Endpoint, see [Make the switch to Defender for Endpoint](switch-to-mde-overview.md). This guidance includes:<br/>- [Exclusions you might need to define for the non-Microsoft antivirus/antimalware solution](switch-to-mde-phase-2.md#step-3-add-microsoft-defender-for-endpoint-to-the-exclusion-list-for-your-existing-solution);<br/>- [Exclusions you might need to define for Microsoft Defender Antivirus](switch-to-mde-phase-2.md#step-4-add-your-existing-solution-to-the-exclusion-list-for-microsoft-defender-antivirus); and <br/>- [Troubleshooting information](switch-to-mde-troubleshooting.md) (just in case something goes wrong while migrating). |
4343
| Compatibility with applications. <br/>Example: Applications are crashing or experiencing unexpected behaviors after a device is onboarded to Microsoft Defender for Endpoint. | See [Address unwanted behaviors in Microsoft Defender for Endpoint with exclusions, indicators, and other techniques](address-unwanted-behaviors-mde.md). |
4444

0 commit comments

Comments
 (0)