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Copy file name to clipboardExpand all lines: defender-endpoint/ios-troubleshoot.md
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ms.topic: conceptual
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ms.subservice: ios
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search.appverid: met150
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ms.date: 06/19/2024
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ms.date: 12/02/2024
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---
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# Troubleshoot issues and find answers to FAQs on Microsoft Defender for Endpoint on iOS
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> Want to experience Defender for Endpoint? [Sign up for a free trial.](https://signup.microsoft.com/create-account/signup?products=7f379fee-c4f9-4278-b0a1-e4c8c2fcdf7e&ru=https://aka.ms/MDEp2OpenTrial?ocid=docs-wdatp-exposedapis-abovefoldlink)
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This article provides troubleshooting information to help you address issues that might arise with Microsoft Defender for Endpoint on iOS.
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> [!NOTE]
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> - Defender for Endpoint on iOS requires configuring its VPN to activate the Web Protection feature and to send periodic status signals while the app operates in the background. This VPN is local and pass-through, meaning it does not route traffic through a remote VPN server.
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> - Customers who opt not to set up a Defender for Endpoint VPN can disable Web Protection and still deploy Defender for Endpoint. In such cases, Defender for Endpoint will only send status signals to the Microsoft Defender portal when the user opens the app. If the app is not opened for 7 days, the device may be marked as inactive in the Microsoft Defender Portal.
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> - Customers who opt not to set up a Defender for Endpoint VPN can disable Web Protection and still deploy Defender for Endpoint. In such cases, Defender for Endpoint will only send status signals to the Microsoft Defender portal when the user opens the app. If the app is not opened for seven days, the device may be marked as inactive in the Microsoft Defender portal.
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## Apps don't work when VPN is turned on
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> [!div class="mx-imgBorder"]
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> :::image type="content" source="media/ios-phish-alert.png" alt-text="The site reported as unsafe notification" lightbox="media/ios-phish-alert.png":::
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## Device not seen on the Defender for Endpoint console after onboarding
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## Device not seen in the Microsoft Defender portal after onboarding
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After onboarding, it takes few hours for device to show up in the Device inventory in the Defender for Endpoint security console. Also, ensure that device is registered correctly with Microsoft Entra ID and device has internet connectivity. For successful onboarding, the device has to be registered via Microsoft Authenticator or Intune Company Portal and the user needs to sign-in using the same account with which device is registered with Microsoft Entra ID.
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After onboarding, it takes few hours for device to show up in the Device inventory in the Microsoft Defender portal. Also, ensure that device is registered correctly with Microsoft Entra ID and device has internet connectivity. For successful onboarding, the device has to be registered via Microsoft Authenticator or Intune Company Portal and the user needs to sign-in using the same account with which device is registered with Microsoft Entra ID.
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> [!NOTE]
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> Sometimes, the device name is not consistent with that in Microsoft Intune admin center. The device name in Defender for Endpoint console is of the format <username_iPhone/iPad model>. You can also use Microsoft Entra device ID to identify the device in the Defender for Endpoint console.
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> Sometimes, the device name is not consistent with that in Microsoft Intune admin center. The device name in the Microsoft Defender portal is of the format <username_iPhone/iPad*>. You can also use your Microsoft Entra device ID to identify the device in the Microsoft Defender portal.
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