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Copy file name to clipboardExpand all lines: defender-office-365/quarantine-faq.yml
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ms.author: chrisda
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author: chrisda
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manager: deniseb
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ms.date: 01/28/2025
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ms.date: 03/02/2025
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audience: ITPro
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ms.topic: faq
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ms.localizationpriority: medium
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answer: |
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First, use [message trace](message-trace-defender-portal.md) to confirm that the recipient didn't receive a quarantine notification:
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- **Sender**: `Quarantine@messaging.micosoft.com` or a [custom sender address](quarantine-policies.md#configure-global-quarantine-notification-settings-in-the-microsoft-defender-portal).
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- **Sender**: `Quarantine@messaging.microsoft.com` or a [custom sender address](quarantine-policies.md#configure-global-quarantine-notification-settings-in-the-microsoft-defender-portal).
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- **Recipient**: The recipient's email address.
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After you confirm that quarantine notifications weren't sent, proceed with the following guidance.
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Also, the protection policies in [preset security policies](preset-security-policies.md) are always applied _before_ custom protection policies. A user who's defined in the Standard or Strict preset security policy will never get a customized protection policy where the quarantine policy is customized to turn on quarantine notifications. For more information, see [Policy settings in preset security policies](preset-security-policies.md#policy-settings-in-preset-security-policies)
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Quarantine notifications aren't enabled for messages quarantined by Exchange mail flow rules (transport rules) or data loss prevention (DLP). These messages have the AdminOnly quarantine policy. Quarantine notifications are also no generated for messages with DefaultFullAccess quarantine policy.
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Quarantine notifications aren't enabled for messages quarantined by Exchange mail flow rules (transport rules) or data loss prevention (DLP). These messages have the AdminOnly quarantine policy. Quarantine notifications are also not generated for messages with DefaultFullAccess quarantine policy.
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- question: |
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How do I customize quarantine notifications to add a custom logo?
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**Approve release** has been retired and is now included in :::image type="icon" source="media/m365-cc-sc-check-mark-icon.png" border="false"::: **Release**.
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- question: |
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The **Block sender** button in quarantine notifications or on the **Quarantine** page doesn't seem to be working. What's going on?
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answer: |
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The **Block sender** action isn't possible for public folders.
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Public folders in Exchange don't have junk email configuration settings like individual mailboxes. The `Set-MailboxJunkEmailConfiguration` cmdlet configures junk email settings for mailboxes, not public folders.
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- question: |
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**Filter** and **Search** aren't working. What's going on?
- ✅ <a href="https://learn.microsoft.com/defender-office-365/mdo-about#defender-for-office-365-plan-1-vs-plan-2-cheat-sheet" target="_blank">Microsoft Defender for Office 365 Plan 1 and Plan 2</a>
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-**Request release**: Available for messages that were quarantined by features using a quarantine policy with the **Limited access** permission group or the individual **Allow recipients to request a message to be released from quarantine** (_PermissionToRequestRelease_) permission. For example, custom quarantine policies.
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Selecting the action opens an informational web page that acknowledges the request to release the message from quarantine (**The message release request has been initiated. The tenant admin will determine if the request should be approved or denied.**). The **Release status** value of the message on the **Email** tab of the **Quarantine** page is **Release requested**.
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By default, release requests are sent to members of the hidden TenantAdmins role group (all users with admin privileges) as configured in the **User requested to release a quarantined message** alert policy on the **Alert policy** page in the Defender portal at <https://security.microsoft.com/alertpoliciesv2>.
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-**Block Sender**: Available for messages that were quarantined by features using a custom quarantine policy with the **Block sender** (_PermissionToBlockSender_) permission.
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