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Copy file name to clipboardExpand all lines: defender-endpoint/troubleshoot-av-performance-issues-with-procmon.md
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@@ -23,9 +23,7 @@ ai-usage: human-only
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## Capture process logs using Process Monitor
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Process Monitor (ProcMon) is an advanced monitoring tool that can show real-time processes. You can use this tool to capture the performance issue (e.g. high cpu) as it is occurring.
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This is also especially useful when troubleshooting various application compatibility scenarios.
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Process Monitor (ProcMon) is an advanced monitoring tool that provides real-time data on processes. It can be used to capture performance issues, such as high CPU usage, and to monitor application compatibility scenarios as they occur.
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There are two ways to capture a Process Monitor (ProcMon) trace:
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@@ -40,9 +38,9 @@ There are two ways to capture a Process Monitor (ProcMon) trace:
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1. Run the MDE Client Analyzer using [Live Response or locally ](/defender-endpoint/run-analyzer-windows)
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> [!TIP]
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> Before starting the trace, please make sure that the issue is reproducing. And have as many apps closed that do not contribute to the repro.
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> Before starting the trace, please make sure that the issue is reporducible. Additionally, close any applications that do not contribute to the reproduction of the issue.
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3. Run the MDE Client Analyzer with the -c and -v switches
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1. Run the MDE Client Analyzer with the -c and -v switches
1. Copy **ProcMon.exe** to the Windows client or Windows server you're troubleshooting.
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1. Before running ProcMon, make sure all other applications not related to the high CPU usage issue are closed. Taking this step helps to minimize the number of processes to check.
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> [!TIP]
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> Before running ProcMon, make sure all other applications not related to the high CPU usage issue are closed. Taking this step helps to minimize the number of processes to check.
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1. You can launch ProcMon in two ways.
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1. Right-click **ProcMon.exe** and select **Run as administrator**.
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Since logging starts automatically, select the magnifying glass icon to stop the current capture or use the keyboard shortcut**Ctrl+E**.
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Since logging starts automatically, stop the capture by selecting the magnifying glass icon or pressing **Ctrl+E**.
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To verify that you've stopped the capture, check if the magnifying glass icon now appears with a red X.
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To confirm the capture has stopped, look for a red X on the magnifying glass icon.
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Make the ProcMon window as small as possible when capturing data so you can easily start and stop the trace.
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> [!TIP]
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> Make the ProcMon window as small as possible when capturing data so you can easily start and stop the trace.
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1. After following one of the procedures in step 6, you'll next see an option to set filters. Select **OK**. You can always filter the results after the capture is completed.
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1. After completing step 6, set filters by selecting **OK**. You can filter the results after the capture is complete.
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1. To start the capture, select the magnifying glass icon again.
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1. Reproduce the problem.
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**Tip**
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> [!TIP]
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> Wait for the problem to be reproduced, then note the timestamp when the trace begins.
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Wait for the problem to be fully reproduced, then take note of the timestamp when the trace started.
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1. After capturing two to four minutes of process activity during high CPU usage, stop the capture by clicking the magnifying glass icon.
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1. Once you have two to four minutes of process activity during the high CPU usage condition, stop the capture by selecting the magnifying glass icon.
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1. To save the capture with a unique name and with the `.pml` format, select **File** then select **Save...**. Make sure to select the radio buttons **All events** and **Native Process Monitor Format (PML)**.
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2. To save the capture with a unique name in the `.pml` format, go to **File** then click **Save...**. Ensure you select the radio buttons **All events** and **Native Process Monitor Format (PML)**.
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@@ -132,9 +129,8 @@ Wait for the problem to be fully reproduced, then take note of the timestamp whe
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- `MMDDYEAR` is the month, day, and year
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- `Repro_of_issue` is the name of the issue you're trying to reproduce
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**Tip**
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If you have a working system, you might want to get a sample log to compare.
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> [!TIP]
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> If you have a working system, you might want to get a sample log to compare.
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1. Zip the `.pml` file and submit it to Microsoft support.
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