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Copy file name to clipboardExpand all lines: defender-endpoint/ios-troubleshoot.md
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ms.topic: conceptual
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ms.subservice: ios
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search.appverid: met150
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ms.date: 12/02/2024
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ms.date: 01/22/2025
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---
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# Troubleshoot issues and find answers to FAQs on Microsoft Defender for Endpoint on iOS
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3. Toggle off **Connect On Demand** to disable VPN.
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> [!div class="mx-imgBorder"]
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> :::image type="content" source="media/ios-vpn-config.png" alt-text="The Connect on demand option" lightbox="media/ios-vpn-config.png":::
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> [!div class="mx-imgBorder"]
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> :::image type="content" source="media/ios-vpn-config.png" alt-text="The Connect on demand option" lightbox="media/ios-vpn-config.png":::
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> [!NOTE]
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> Web Protection isn't available when VPN is disabled. To re-enable Web Protection, open the Defender for Endpoint app on the device and enable Web Protection.
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1. Open the MS Defender app on the iOS/iPadOS device.
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2. Select the menu (profile icon) on the top-left corner, and then select **Send Feedback**.
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2. Select the menu (profile icon) on the top-left corner, and then select **Help and Feedback**.
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3. Choose from the given options. To report an issue, select **I don't like something**.
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3. Choose from the given options. Under troubleshooting, select **Send Logs to Microsoft**.
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Provide details of the issue that you're facing and check **Send diagnostic data**. We recommend that you include your email address so that the team can contact you for a solution or a follow-up.
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4. Select **Submit** to successfully send your feedback.
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4. Share Incident ID to your support engineer.
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2. Users can use the following steps to send feedback if they are having sign in issues or the **Send Feedback** option is disabled (example GCC customers):
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