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1. Follow the on-screen instructions and then follow up with at the end of the log collection, the logs will be located in the /tmp directory
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1. The log set will be owned by root user so you may need root privileges to remove the log set
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1. Upload the file for the support engineer
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Details:
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1. Download the [XMDE Client Analyzer Binary](https://aka.ms/XMDEClientAnalyzerBinary) tool to the Linux machine you need to investigate.
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If you're using a terminal, download the tool by entering the following command:
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cd XMDEClientAnalyzerBinary
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```
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4. Two new zip files are produced:
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1. Two new zip files are produced:
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-`SupportToolLinuxBinary.zip`: For all Linux devices
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-`SupportToolMacOSBinary.zip`: For Mac devices
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5. Depending on the operating system, unzip the appropriate file for the machine you want to investigate.
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| OS type | Command |
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|--|--|
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| Linux |`unzip -q SupportToolLinuxBinary.zip`|
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| Mac |`unzip -q SupportToolMacOSBinary.zip`|
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-`SupportToolMacOSBinary.zip`: For Mac devices, ignore this one.
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1. Unzip the SupportToolLinuxBinary.zip for the Linux machine you want to investigate.
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```bash
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unzip -q SupportToolLinuxBinary.zip
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```
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6. Run the tool as root to generate diagnostic package:
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```bash
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> [!WARNING]
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> Running the Python-based client analyzer requires the installation of PIP packages which may cause some issues in your environment. To avoid issues from occurring, it is recommended that you install the packages into a user PIP environment.
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1. Download the [XMDE Client Analyzer](https://aka.ms/XMDEClientAnalyzer) tool to the macOS or Linux machine you need to investigate.
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1. Download the [XMDE Client Analyzer](https://aka.ms/XMDEClientAnalyzer) tool to the Linux machine you need to investigate.
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If you're using a terminal, download the tool by running the following command:
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