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defender-endpoint/collect-diagnostic-data.md

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author: emmwalshh
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ms.author: ewalsh
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ms.custom: nextgen
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ms.date: 04/04/2025
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ms.date: 06/06/2025
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ms.reviewer: pahuijbr, yongrhee
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manager: deniseb
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ms.subservice: ngp
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**Applies to:**
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- [Microsoft Defender for Endpoint Plan 2](microsoft-defender-endpoint.md)
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- [Microsoft Defender for Business](https://www.microsoft.com/security/business/endpoint-security/microsoft-defender-business)
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- [Microsoft Defender for Endpoint Plan 1](microsoft-defender-endpoint.md)
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- Microsoft Defender Antivirus
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- [Microsoft Defender for Individuals](https://www.microsoft.com/microsoft-365/microsoft-defender-for-individuals)
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This article describes how to collect diagnostic data that's used by Microsoft support and engineering teams when they help troubleshoot issues with Microsoft Defender Antivirus.
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1. Open Command Prompt as an administrator by following these steps:
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a. Open the **Start** menu.
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b. Type **cmd**. Right-click on **Command Prompt** and then select **Run as administrator**.
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c. Specify administrator credentials or approve the prompt.
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a. Open the **Start** menu.
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b. Type **cmd**. Right-click on **Command Prompt** and then select **Run as administrator**.
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c. Specify administrator credentials or approve the prompt.
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1. Navigate to the directory for Microsoft Defender Antivirus:
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`cd C:\ProgramData\Microsoft\Windows Defender\Platform\<version>`
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Where `<version>` is the actual version that starts with `4.18.2xxxx.x`
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> [!NOTE]
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> `C:\ProgramData` is a hidden folder. If you don't have a folder that starts with `4.18.2xxxx.x` in `C:\ProgramData\Microsoft\Windows Defender\Platform\`, then you will need to go to `C:\Program Files\Windows Defender\`.
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1. Type the following command, and then press **Enter**
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```Dos
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mpcmdrun.exe -GetFiles
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```
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```Dos
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mpcmdrun.exe -GetFiles
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```
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4. A `.cab` file is generated that contains various diagnostic logs. The location of the file is specified in the output in the command prompt. By default, the location is `C:\ProgramData\Microsoft\Windows Defender\Support\MpSupportFiles.cab`.
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Copies the diagnostic data to the specified path. If the path isn't specified, the diagnostic data is copied to the location specified in the Support Log Location Configuration.
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When the SupportLogLocation parameter is used, a folder structure like as follows will be created in the destination path:
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When the `SupportLogLocation` parameter is used, a folder structure like as follows will be created in the destination path:
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```Dos
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<path>\<MMDD>\MpSupport-<hostname>-<HHMM>.cab
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3. Inside the policy editor, select **Enabled**.
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4. Specify the directory path where you want to copy the support log files in the **Options** field.
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:::image type="content" source="media/GPO3-SupportLogLocationGPPageEnabledExample.png" alt-text="The Enabled directory path custom setting" lightbox="media/GPO3-SupportLogLocationGPPageEnabledExample.png":::
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:::image type="content" source="media/GPO3-SupportLogLocationGPPageEnabledExample.png" alt-text="Screenshot showing the enabled directory path custom setting." lightbox="media/GPO3-SupportLogLocationGPPageEnabledExample.png":::
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5. Select **OK** or **Apply**.
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>
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> You can use the information gathered using Performance analyzer to better assess performance issues and apply remediation actions.
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> See: [Performance analyzer for Microsoft Defender Antivirus](tune-performance-defender-antivirus.md).
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>
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## See also
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defender-endpoint/live-response-command-examples.md

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- m365-security
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- mde-edr
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ms.topic: conceptual
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ms.topic: reference
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ms.date: 01/24/2025

defender-endpoint/msda-updates-previous-versions-technical-upgrade-support.md

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---

defender-endpoint/review-detected-threats.md

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ms.topic: conceptual
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ms.topic: how-to
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ms.date: 06/21/2024
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defender-office-365/email-analysis-investigations.md

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ms.author: dansimp
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audience: ITPro
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ms.topic: conceptual
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ms.topic: how-to
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- MET150

defender-xdr/integrate-microsoft-365-defender-secops-plan.md

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defender-xdr/integrate-microsoft-365-defender-secops-readiness.md

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defender-xdr/integrate-microsoft-365-defender-secops-roles.md

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defender-xdr/integrate-microsoft-365-defender-secops-services.md

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defender-xdr/integrate-microsoft-365-defender-secops-tasks.md

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