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Copy file name to clipboardExpand all lines: CloudAppSecurityDocs/submit-app-catalog-update-request.md
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@@ -22,22 +22,13 @@ If you're a verified app vendor or developer, complete the [Self-Attestation Que
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- If the app isn’t listed in the catalog, you can [add it as a custom app](cloud-discovery-custom-apps.md) in Cloud Discovery to monitor usage in your environment.
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- If the app is listed but its risk score doesn’t reflect your organization’s security posture, you can manually [override the app’s risk score](risk-score.md#override-the-risk-score).
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## Nonowners requesting updates
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You're not the app owner, but you want to help improve the accuracy of the app catalog:
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- You can [request a risk score update](risk-score.md#customize-the-risk-score) for apps in use by your organization.
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- You can [suggest a change to the cloud app catalog](risk-score.md#suggest-a-change-to-the-cloud-app-catalog) if you find a new app in your environment that hasn't been scored by Defender for Cloud Apps, or if you want to request a review for a new risk factor, a score update, or outdated app data.
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**All other requests**
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For general inquiries, metadata corrections, or update requests that don’t fall into the previous categories, [open a support ticket](/defender-cloud-apps/support-and-ts)
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> [!NOTE]
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> Support tickets are reviewed on a case-by-case basis. They aren’t an expedited path for catalog updates but are used to capture edge cases or routing issues that require broader investigation.
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## Validation and processing timeline
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All catalog update requests undergo a thorough validation process to ensure accuracy and relevance. All app catalog requests must meet the following criteria:
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The standard turnaround time from request submission to catalog update is approximately three weeks.
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## All other requests
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For general inquiries, metadata corrections, or update requests that don’t fall into the previous categories, [open a support ticket](/defender-cloud-apps/support-and-ts)
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> [!NOTE]
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> Support tickets are reviewed on a case-by-case basis. They aren’t an expedited path for catalog updates but are used to capture edge cases or routing issues that require broader investigation.
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