Merge pull request #536 from YongRhee-MSFT/docs-editor/mac-support-perf-1716589794

Update mac-support-perf.md

Author: American-Dipper

defender-endpoint/mac-support-perf.md

@@ -14,7 +14,7 @@ ms.collection:
 ms.topic: conceptual
 ms.subservice: macos
 search.appverid: met150
-ms.date: 03/20/2024
+ms.date: 05/29/2024
 ---
 
 # Troubleshoot performance issues for Microsoft Defender for Endpoint on macOS
@@ -27,7 +27,6 @@ ms.date: 03/20/2024
 - [Microsoft Defender for Endpoint Plan 1 and Plan 2](microsoft-defender-endpoint.md)
 - [Microsoft Defender for Individuals](https://www.microsoft.com/microsoft-365/microsoft-defender-for-individuals)
 
-
 > Want to experience Microsoft Defender for Endpoint? [Sign up for a free trial.](https://signup.microsoft.com/create-account/signup?products=7f379fee-c4f9-4278-b0a1-e4c8c2fcdf7e&ru=https://aka.ms/MDEp2OpenTrial?ocid=docs-wdatp-exposedapis-abovefoldlink)
 
 This article provides some general steps that can be used to narrow down performance issues related to Defender for Endpoint on macOS.
@@ -41,7 +40,7 @@ Depending on the applications that you're running and your device characteristic
 
 **Applies to:**
 
-- Only performance issues related to Microsoft Defender Antivirus (`wdavdaemon_unpriviliged`).
+- Only performance issues related to Microsoft Defender Antivirus (`wdavdaemon_unprivileged`).
 
 Real-time protection (RTP) is a feature of Defender for Endpoint on macOS that continuously monitors and protects your device against threats. It consists of file and process monitoring and other heuristics.
 
@@ -50,7 +49,10 @@ Prerequisites:
 - Microsoft Defender for Endpoint version (Platform Update) 100.90.70 or newer
 - If you have [Tamper protection](tamperprotection-macos.md) turned on in block mode, use [Troubleshooting mode](mac-troubleshoot-mode.md) to capture real-time-protection-statistics. Otherwise, you will get null results. 
 
-To troubleshoot and mitigate such issues, follow these steps:
+> [!TIP]
+> As a general best practice, it is recommended to update the [Microsoft Defender for Endpoint agent to latest available version](linux-whatsnew.md) and confirming that the issue still persists before investigating further.
+
+To troubleshoot and mitigate performance issues, follow these steps:
 
 1. Disable real-time protection by using one of the methods in the following table, and then observe whether performance improves. This approach helps narrow down whether Microsoft Defender for Endpoint on macOS is contributing to the performance issues.
 
@@ -59,51 +61,53 @@ To troubleshoot and mitigate such issues, follow these steps:
    | Device isn't managed by organization | **User interface**: Open Microsoft Defender for Endpoint on macOS and navigate to **Manage settings**. |
    | Device isn't managed by organization | **Terminal**: In Terminal, run the following command: `mdatp config real-time-protection --value disabled` |
    | Device is managed by organization | See [Set preferences for Microsoft Defender for Endpoint on macOS](mac-preferences.md). |
-
+   
    If the performance problem persists while real-time protection is off, the origin of the problem could be the endpoint detection and response component. In this case, contact customer support for further instructions and mitigation.
-
+   
 2. Open Finder and navigate to **Applications** > **Utilities**. Open **Activity Monitor** and analyze which applications are using the resources on your system. Typical examples include software updaters and compilers.
 
 3. This feature requires real-time protection to be enabled. To check the status of real-time protection, run the following command:
 
    ```bash
    mdatp health --field real_time_protection_enabled
    ```
-
+   
    Verify that the **real_time_protection_enabled** entry is *true*. Otherwise, run the following command to enable it:
-
+   
    ```bash
    mdatp config real-time-protection --value enabled
    ```
-
+   
    ```output
    Configuration property updated
    ```
-
-4. To find the applications that are triggering the most scans, you can use real-time statistics gathered by Defender for Endpoint on macOS. Run the following command:
+   
+4. To find the applications that are triggering the most scans, you can use real-time statistics gathered by Defender for Endpoint on macOS. Run the following command to enable it:
 
    ```bash
    mdatp config real-time-protection-statistics --value enabled.
    ```
+   
+   > [!TIP]
+   > Before proceeding to capture the data, make sure that the high cpu utilization is occurring in the wdavdaemon_unprivileged by either running top or opening `activity monitor`.
 
-   This feature requires real-time protection to be enabled. To check the status of real-time protection, run the following command: 
+5. To output to a json file, run the following command: 
 
    ```bash
    mdatp diagnostic real-time-protection-statistics --output json > real_time_protection.json
    ```
-
+   
    > [!NOTE]
    > Using `--output json` (note the double dash) ensures that the output format is ready for parsing. The output of this command will show all processes and their associated scan activity. 
+6. On your Mac system, download the sample Python parser `high_cpu_parser.py` using the command:
 
-5. On your Mac system, download the sample Python parser `high_cpu_parser.py` using the command:
-
-   ```bash
+      ```bash
    curl -O https://raw.githubusercontent.com/microsoft/mdatp-xplat/master/linux/diagnostic/high_cpu_parser.py
    ```
 
-   The output of this command should be similar to the following:
+      The output of this command should be similar to the following:
 
-   ```Output
+      ```Output
    --2020-11-14 11:27:27-- https://raw.githubusercontent.com/microsoft.
    mdatp-xplat/master/linus/diagnostic/high_cpu_parser.py
    Resolving raw.githubusercontent.com (raw.githubusercontent.com)... 151.101.xxx.xxx
@@ -115,7 +119,7 @@ To troubleshoot and mitigate such issues, follow these steps:
    0s
    ```
 
-6. Type the following commands:
+7. Type the following commands:
 
    ```bash
    chmod +x high_cpu_parser.py
@@ -141,12 +145,12 @@ To troubleshoot and mitigate such issues, follow these steps:
    125  CrashPlanService 164
    ```
 
-7. To improve the performance of Defender for Endpoint on Mac, locate the one with the highest number under the **Total files scanned** row, and then add an exclusion for it. For more information, see [Configure and validate exclusions for Defender for Endpoint on macOS](mac-exclusions.md).
+8. To improve the performance of Defender for Endpoint on Mac, locate the one with the highest number under the **Total files scanned** row, and then add an exclusion for it. For more information, see [Configure and validate exclusions for Defender for Endpoint on macOS](mac-exclusions.md).
 
    > [!NOTE]
    > The application stores statistics in memory and only keeps track of file activity since it was started and real-time protection was enabled. Processes that were launched before or during periods when real time protection was off are not counted. Additionally, only events which triggered scans are counted.
 
-7. Configure Microsoft Defender for Endpoint on macOS with exclusions for the processes or disk locations that contribute to the performance issues and re-enable real-time protection. 
+9. Configure Microsoft Defender for Endpoint on macOS with exclusions for the processes or disk locations that contribute to the performance issues and re-enable real-time protection. 
 
    See [Configure and validate exclusions for Microsoft Defender for Endpoint on macOS](mac-exclusions.md).
 
@@ -157,8 +161,4 @@ The Microsoft Defender for Endpoint Client Analyzer (MDECA) can collect traces,
 To run the client analyzer for troubleshooting performance issues, see [Run the client analyzer on macOS and Linux](run-analyzer-macos-linux.md).
 
 > [!NOTE]
->
-> - The Microsoft Defender for Endpoint Client Analyzer tool is regularly used by Microsoft Customer Support Services (CSS) to collect information such as (but not limited to) IP addresses, PC names that will help troubleshoot issues you may be experiencing with Microsoft Defender for Endpoint. For more information about our privacy statement, see [Microsoft Privacy Statement](https://privacy.microsoft.com/privacystatement).
-> - As a general best practice, it is recommended to update the [Microsoft Defender for Endpoint agent to latest available version](linux-whatsnew.md) and confirming that the issue still persists before investigating further.
-
-
+> The Microsoft Defender for Endpoint Client Analyzer tool is regularly used by Microsoft Customer Support Services (CSS) to collect information such as (but not limited    to) IP addresses, PC names that will help troubleshoot issues you may be experiencing with Microsoft Defender for Endpoint. For more information about our privacy statement, see [Microsoft Privacy Statement](https://privacy.microsoft.com/privacystatement).