diff --git a/defender-office-365/quarantine-faq.yml b/defender-office-365/quarantine-faq.yml
index fa1ecba7e6..6e09dfd32e 100644
--- a/defender-office-365/quarantine-faq.yml
+++ b/defender-office-365/quarantine-faq.yml
@@ -6,7 +6,7 @@ metadata:
   ms.author: chrisda
   author: chrisda
   manager: deniseb
-  ms.date: 03/02/2025
+  ms.date: 05/19/2025
   audience: ITPro
   ms.topic: faq
   ms.localizationpriority: medium
@@ -116,6 +116,8 @@ sections:
 
           By default, messages from blocked senders are hidden from view in quarantine (quarantine is filtered by **Don't show blocked senders**). To see messages from all senders, select :::image type="icon" source="media/m365-cc-sc-filter-icon.png" border="false"::: **Filter** and then select **Show all senders**.
 
+          If the previous suggestion don't apply to you, open a support case within 7 days of the affected messages for a better chance of fixing the issue. 
+
           > [!TIP]
           > If a sender is blocked and **Don't show blocked senders** is selected (default), messages from those senders are shown on the **Quarantine** page and are included in quarantine notifications when the **Sender address override reason** value is **None**. This behavior occurs because the messages were blocked due to reasons other than sender address overrides.