From 0f4eace93f726dec3b7d51291e3ddefa4faa707a Mon Sep 17 00:00:00 2001 From: faoquong <61523250+faoquong@users.noreply.github.com> Date: Mon, 19 May 2025 10:14:18 -0700 Subject: [PATCH 1/2] Update quarantine-faq.yml @chrisda --- defender-office-365/quarantine-faq.yml | 2 ++ 1 file changed, 2 insertions(+) diff --git a/defender-office-365/quarantine-faq.yml b/defender-office-365/quarantine-faq.yml index fa1ecba7e6..dc067cd6bd 100644 --- a/defender-office-365/quarantine-faq.yml +++ b/defender-office-365/quarantine-faq.yml @@ -116,6 +116,8 @@ sections: By default, messages from blocked senders are hidden from view in quarantine (quarantine is filtered by **Don't show blocked senders**). To see messages from all senders, select :::image type="icon" source="media/m365-cc-sc-filter-icon.png" border="false"::: **Filter** and then select **Show all senders**. + if the resolutions above does not apply to your case please have the issue you are facing routed to the product group within 7 days of Quarantine time for better chance of reconciling the issue. + > [!TIP] > If a sender is blocked and **Don't show blocked senders** is selected (default), messages from those senders are shown on the **Quarantine** page and are included in quarantine notifications when the **Sender address override reason** value is **None**. This behavior occurs because the messages were blocked due to reasons other than sender address overrides. From 29c2029a2788f8e4f34b1cc652fb041723c002a9 Mon Sep 17 00:00:00 2001 From: Chris Davis Date: Mon, 19 May 2025 10:23:14 -0700 Subject: [PATCH 2/2] Update quarantine-faq.yml --- defender-office-365/quarantine-faq.yml | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/defender-office-365/quarantine-faq.yml b/defender-office-365/quarantine-faq.yml index dc067cd6bd..6e09dfd32e 100644 --- a/defender-office-365/quarantine-faq.yml +++ b/defender-office-365/quarantine-faq.yml @@ -6,7 +6,7 @@ metadata: ms.author: chrisda author: chrisda manager: deniseb - ms.date: 03/02/2025 + ms.date: 05/19/2025 audience: ITPro ms.topic: faq ms.localizationpriority: medium @@ -116,7 +116,7 @@ sections: By default, messages from blocked senders are hidden from view in quarantine (quarantine is filtered by **Don't show blocked senders**). To see messages from all senders, select :::image type="icon" source="media/m365-cc-sc-filter-icon.png" border="false"::: **Filter** and then select **Show all senders**. - if the resolutions above does not apply to your case please have the issue you are facing routed to the product group within 7 days of Quarantine time for better chance of reconciling the issue. + If the previous suggestion don't apply to you, open a support case within 7 days of the affected messages for a better chance of fixing the issue. > [!TIP] > If a sender is blocked and **Don't show blocked senders** is selected (default), messages from those senders are shown on the **Quarantine** page and are included in quarantine notifications when the **Sender address override reason** value is **None**. This behavior occurs because the messages were blocked due to reasons other than sender address overrides.