diff --git a/articles/sales-copilot-faq.md b/articles/sales-copilot-faq.md
index 0307edb..7aad37f 100644
--- a/articles/sales-copilot-faq.md
+++ b/articles/sales-copilot-faq.md
@@ -150,6 +150,10 @@ Copilot for Sales isn't available for Dynamics 365 or Microsoft Exchange on prem
 
 Copilot for Sales works for Microsoft 365 customers with an eligible license and a CRM (Dynamics 365 or Salesforce).
 
+### Does Copilot for Sales support shared mailboxes?
+
+No, there are currently no plans to add shared mailbox support.
+
 ### Does Copilot for Sales work in incognito mode?
 
 When you use the Copilot for Sales app in incognito mode or you have disabled third-party cookies, the following message is displayed:
@@ -363,4 +367,4 @@ The Dynamics App for Outlook is strictly an enablement app that bridges the gap
 - [Microsoft 365 Copilot for Sales GA blog](https://cloudblogs.microsoft.com/dynamics365/bdm/2024/02/01/microsoft-copilot-for-sales-and-copilot-for-service-are-now-generally-available/)
 - [Ignite announcements blog](https://aka.ms/Ignite2023BAannounceblog)
 - [Copilot for Sales adoption resources](https://adoption.microsoft.com/en-us/copilot-for-sales/)
-- [Copilot for Sales success kit](https://adoption.microsoft.com/copilot-for-sales/success-kit/)
\ No newline at end of file
+- [Copilot for Sales success kit](https://adoption.microsoft.com/copilot-for-sales/success-kit/)