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Merge pull request #11642 from CLYVR/patch-23
Update New-CsCallQueue.md
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‎skype/skype-ps/skype/New-CsCallQueue.md

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@@ -18,7 +18,7 @@ Creates new Call Queue in your Skype for Business Online organization.
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## SYNTAX
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```
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New-CsCallQueue -Name <String> [-AgentAlertTime <Int16>] [-AllowOptOut <Boolean>] [-DistributionLists <List>] [-Tenant <Guid>] [-UseDefaultMusicOnHold <Boolean>] [-WelcomeMusicAudioFileId <Guid>] [-MusicOnHoldAudioFileId <Guid>] [-OverflowAction <Object>] [-OverflowActionTarget <Guid>] [-OverflowActionCallPriority <Int16>] [-OverflowThreshold <Int16>] [-TimeoutAction <Object>] [-TimeoutActionTarget <Guid>] [-TimeoutActionCallPriority <Int16>] [-TimeoutThreshold <Int16>] [-NoAgentAction <Object>] [-NoAgentActionTarget <Guid>] [-NoAgentActionCallPriority <Int16>] [-RoutingMethod <Object>] [-PresenceBasedRouting <Boolean>] [-ConferenceMode <Boolean>] [-User <List>] [-LanguageId <String>] [-LineUri <String>] [-OboResourceAccountIds <List>] [-OverflowDisconnectTextToSpeechPrompt <String>][-OverflowDisconnectAudioFilePrompt <Guid>] [-OverflowRedirectPersonTextToSpeechPrompt <String>][-OverflowRedirectPersonAudioFilePrompt <Guid>] [-OverflowRedirectVoiceAppTextToSpeechPrompt <String>] [-OverflowRedirectVoiceAppAudioFilePrompt <Guid>] [-OverflowRedirectPhoneNumberTextToSpeechPrompt <String>] [-OverflowRedirectPhoneNumberAudioFilePrompt <Guid>] [-OverflowRedirectVoicemailTextToSpeechPrompt <String>] [-OverflowRedirectVoicemailAudioFilePrompt <Guid>] [-OverflowSharedVoicemailTextToSpeechPrompt <String>] [-OverflowSharedVoicemailAudioFilePrompt <Guid>] [-EnableOverflowSharedVoicemailTranscription <Boolean>] [-EnableOverflowSharedVoicemailSystemPromptSuppression <Boolean>] [-TimeoutDisconnectTextToSpeechPrompt <String>][-TimeoutDisconnectAudioFilePrompt <Guid>] [-TimeoutRedirectPersonTextToSpeechPrompt <String>] [-TimeoutRedirectPersonAudioFilePrompt <Guid>] [-TimeoutRedirectVoiceAppTextToSpeechPrompt <String>] [-TimeoutRedirectVoiceAppAudioFilePrompt <Guid>] [-TimeoutRedirectPhoneNumberTextToSpeechPrompt <String>] [-TimeoutRedirectPhoneNumberAudioFilePrompt <Guid>] [-TimeoutRedirectVoicemailTextToSpeechPrompt <String>] [-TimeoutRedirectVoicemailAudioFilePrompt <Guid>] [-TimeoutSharedVoicemailTextToSpeechPrompt <String>] [-TimeoutSharedVoicemailAudioFilePrompt <Guid>] [-EnableTimeoutSharedVoicemailTranscription <Boolean>] [-EnableTimeoutSharedVoicemailSystemPromptSuppression <Boolean>] [-NoAgentDisconnectTextToSpeechPrompt <String>][-NoAgentDisconnectAudioFilePrompt <Guid>] [-NoAgentRedirectPersonTextToSpeechPrompt <String>] [-NoAgentRedirectPersonAudioFilePrompt <Guid>] [-NoAgentRedirectVoiceAppTextToSpeechPrompt <String>] [-NoAgentRedirectVoiceAppAudioFilePrompt <Guid>] [-NoAgentRedirectPhoneNumberTextToSpeechPrompt <String>] [-NoAgentRedirectPhoneNumberAudioFilePrompt <Guid>] [-NoAgentRedirectVoicemailTextToSpeechPrompt <String>] [-NoAgentRedirectVoicemailAudioFilePrompt <Guid>] [-NoAgentSharedVoicemailTextToSpeechPrompt <String>] [-NoAgentSharedVoicemailAudioFilePrompt <Guid>] [-EnableNoAgentSharedVoicemailTranscription <Boolean>] [-EnableNoAgentSharedVoicemailSystemPromptSuppression <Boolean>] [-ChannelId <String>] [-ChannelUserObjectId <Guid>] [-AuthorizedUsers <List>] [-HideAuthorizedUsers <List>] [-WelcomeTextToSpeechPrompt <String>] [<CommonParameters>]
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New-CsCallQueue -Name <String> [-AgentAlertTime <Int16>] [-AllowOptOut <Boolean>] [-DistributionLists <List>] [-Tenant <Guid>] [-UseDefaultMusicOnHold <Boolean>] [-WelcomeMusicAudioFileId <Guid>] [-MusicOnHoldAudioFileId <Guid>] [-OverflowAction <Object>] [-OverflowActionTarget <Guid>] [-OverflowActionCallPriority <Int16>] [-OverflowThreshold <Int16>] [-TimeoutAction <Object>] [-TimeoutActionTarget <Guid>] [-TimeoutActionCallPriority <Int16>] [-TimeoutThreshold <Int16>] [-NoAgentAction <Object>] [-NoAgentActionTarget <Guid>] [-NoAgentActionCallPriority <Int16>] [-RoutingMethod <Object>] [-PresenceBasedRouting <Boolean>] [-ConferenceMode <Boolean>] [-User <List>] [-LanguageId <String>] [-LineUri <String>] [-OboResourceAccountIds <List>] [-OverflowDisconnectTextToSpeechPrompt <String>][-OverflowDisconnectAudioFilePrompt <Guid>] [-OverflowRedirectPersonTextToSpeechPrompt <String>][-OverflowRedirectPersonAudioFilePrompt <Guid>] [-OverflowRedirectVoiceAppTextToSpeechPrompt <String>] [-OverflowRedirectVoiceAppAudioFilePrompt <Guid>] [-OverflowRedirectPhoneNumberTextToSpeechPrompt <String>] [-OverflowRedirectPhoneNumberAudioFilePrompt <Guid>] [-OverflowRedirectVoicemailTextToSpeechPrompt <String>] [-OverflowRedirectVoicemailAudioFilePrompt <Guid>] [-OverflowSharedVoicemailTextToSpeechPrompt <String>] [-OverflowSharedVoicemailAudioFilePrompt <Guid>] [-EnableOverflowSharedVoicemailTranscription <Boolean>] [-EnableOverflowSharedVoicemailSystemPromptSuppression <Boolean>] [-TimeoutDisconnectTextToSpeechPrompt <String>][-TimeoutDisconnectAudioFilePrompt <Guid>] [-TimeoutRedirectPersonTextToSpeechPrompt <String>] [-TimeoutRedirectPersonAudioFilePrompt <Guid>] [-TimeoutRedirectVoiceAppTextToSpeechPrompt <String>] [-TimeoutRedirectVoiceAppAudioFilePrompt <Guid>] [-TimeoutRedirectPhoneNumberTextToSpeechPrompt <String>] [-TimeoutRedirectPhoneNumberAudioFilePrompt <Guid>] [-TimeoutRedirectVoicemailTextToSpeechPrompt <String>] [-TimeoutRedirectVoicemailAudioFilePrompt <Guid>] [-TimeoutSharedVoicemailTextToSpeechPrompt <String>] [-TimeoutSharedVoicemailAudioFilePrompt <Guid>] [-EnableTimeoutSharedVoicemailTranscription <Boolean>] [-EnableTimeoutSharedVoicemailSystemPromptSuppression <Boolean>] [-NoAgentDisconnectTextToSpeechPrompt <String>][-NoAgentDisconnectAudioFilePrompt <Guid>] [-NoAgentRedirectPersonTextToSpeechPrompt <String>] [-NoAgentRedirectPersonAudioFilePrompt <Guid>] [-NoAgentRedirectVoiceAppTextToSpeechPrompt <String>] [-NoAgentRedirectVoiceAppAudioFilePrompt <Guid>] [-NoAgentRedirectPhoneNumberTextToSpeechPrompt <String>] [-NoAgentRedirectPhoneNumberAudioFilePrompt <Guid>] [-NoAgentRedirectVoicemailTextToSpeechPrompt <String>] [-NoAgentRedirectVoicemailAudioFilePrompt <Guid>] [-NoAgentSharedVoicemailTextToSpeechPrompt <String>] [-NoAgentSharedVoicemailAudioFilePrompt <Guid>] [-EnableNoAgentSharedVoicemailTranscription <Boolean>] [-EnableNoAgentSharedVoicemailSystemPromptSuppression <Boolean>] [-ChannelId <String>] [-ChannelUserObjectId <Guid>] [-AuthorizedUsers <List>] [-HideAuthorizedUsers <List>] [-WelcomeTextToSpeechPrompt <String>] [-IsCallbackEnabled <Boolean>] [-CallbackRequestDtmf <String>] [-WaitTimeBeforeOfferingCallbackInSecond <Int16>] [-NumberOfCallsInQueueBeforeOfferingCallback <Int16>] [-CallToAgentRatioThresholdBeforeOfferingCallback <Int16>] [-CallbackOfferAudioFilePromptResourceId <Guid>] [-CallbackOfferTextToSpeechPrompt <String> [-CallbackEmailNotificationTarget <Guid>] [<CommonParameters>]
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```
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## DESCRIPTION
@@ -63,6 +63,14 @@ The New-CsCallQueue cmdlet creates a new Call Queue.
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> - -OverflowActionCallPriority
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> - -TimeoutActionCallPriority
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> - -NoAgentActionCallPriority
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> - -IsCallbackEnabled
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> - -CallbackRequestDtmf
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> - -WaitTimeBeforeOfferingCallbackInSecond
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> - -NumberOfCallsInQueueBeforeOfferingCallback
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> - -CallToAgentRatioThresholdBeforeOfferingCallback
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> - -CallbackOfferAudioFilePromptResourceId
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> - -CallbackOfferTextToSpeechPrompt
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> - -CallbackEmailNotificationTarget
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## EXAMPLES
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Accept wildcard characters: False
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```
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### -IsCallbackEnabled
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The IsCallbackEnabled parameter is used to turn on/off callback.
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```yaml
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Type: Boolean
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Parameter Sets: (All)
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Aliases:
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Required: False
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Position: Named
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Default value: None
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Accept pipeline input: False
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Accept wildcard characters: False
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```
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### -CallbackRequestDtmf
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The DTMF touch-tone key the caller will be told to press to select callback. The CallbackRequestDtmf must be set to one of the following values:
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- Tone0 to Tone9 - Corresponds to DTMF tones from 0 to 9.
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- ToneStar - Corresponds to DTMF tone *.
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- TonePound - Corresponds to DTMF tone #.
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This parameter becomes a required parameter when IsCallbackEnabled is set to `True`.
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```yaml
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Type: String
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Parameter Sets: (All)
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Aliases:
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Required: False
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Position: Named
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Default value: None
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Accept pipeline input: False
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Accept wildcard characters: False
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```
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### -WaitTimeBeforeOfferingCallbackInSecond
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The number of seconds a call must wait before becoming eligible for callback. This condition applies to calls at the front of the call queue. Set to null ($null) to disable this condition.
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At least one of `-WaitTimeBeforeOfferingCallbackInSecond`, `-NumberOfCallsInQueueBeforeOfferingCallback`, or `-CallToAgentRatioThresholdBeforeOfferingCallback` must be set to a value other than null when `-IsCallbackEnabled` is `True`.
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```yaml
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Type: Int16
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Parameter Sets: (All)
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Aliases:
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Required: False
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Position: Named
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Default value: None
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Accept pipeline input: False
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Accept wildcard characters: False
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```
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### -NumberOfCallsInQueueBeforeOfferingCallback
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The number of calls in queue before a call becomes eligible for callback. This conditon applies to calls arriving at the call queue. Set to null ($null) to disable this condition.
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At least one of `-WaitTimeBeforeOfferingCallbackInSecond`, `-NumberOfCallsInQueueBeforeOfferingCallback`, or `-CallToAgentRatioThresholdBeforeOfferingCallback` must be set to a value other than null when `-IsCallbackEnabled` is `True`.
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```yaml
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Type: Int16
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Parameter Sets: (All)
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Aliases:
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Required: False
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Position: Named
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Default value: None
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Accept pipeline input: False
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Accept wildcard characters: False
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```
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### -CallToAgentRatioThresholdBeforeOfferingCallback
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The ratio of calls to agents that must be in queue before a call becomes eligible for callback. This conditon applies to calls arriving at the call queue. Minimum value of 1. Set to null ($null) to disable this condition.
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At least one of `-WaitTimeBeforeOfferingCallbackInSecond`, `-NumberOfCallsInQueueBeforeOfferingCallback`, or `-CallToAgentRatioThresholdBeforeOfferingCallback` must be set to a value other than null when `-IsCallbackEnabled` is `True`.
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```yaml
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Type: Int16
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Parameter Sets: (All)
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Aliases:
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Required: False
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Position: Named
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Default value: None
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Accept pipeline input: False
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Accept wildcard characters: False
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```
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### -CallbackOfferAudioFilePromptResourceId
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The CallbackOfferAudioFilePromptResourceId parameter indicates the unique identifier for the Audio file prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callabck. This parameter, or `-CallbackOfferTextToSpeechPrompt`, becomes a required parameter when IsCallbackEnabled is set to `True`.
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```yaml
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Type: Guid
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Parameter Sets: (All)
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Aliases:
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Applicable: Skype for Business Online
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Required: False
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Position: Named
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Default value: None
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Accept pipeline input: False
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Accept wildcard characters: False
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```
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### -CallbackOfferTextToSpeechPrompt
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The CallbackOfferTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callabck. This parameter, or `-CallbackOfferAudioFilePromptResourceId`, becomes a required parameter when IsCallbackEnabled is set to `True`.
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```yaml
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Type: String
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Parameter Sets: (All)
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Aliases:
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Applicable: Skype for Business Online
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Required: False
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Position: Named
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Default value: None
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Accept pipeline input: False
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Accept wildcard characters: False
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```
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### -CallbackEmailNotificationTarget
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The CallbackEmailNotificationTarget parameter must be set to a group ID (Microsoft 365, Distribution list, or Mail-enabled security) that will receive notification if a callback times out of the call queue or can't be completed for some other reason. This parameter becomes a required parameter when IsCallbackEnabled is set to `True`.
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```yaml
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Type: Guid
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Parameter Sets: (All)
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Aliases:
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Applicable: Skype for Business Online
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Required: False
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Position: Named
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Default value: None
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Accept pipeline input: False
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Accept wildcard characters: False
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```
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### CommonParameters
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This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction, and -WarningVariable. For more information, see [about_CommonParameters](https://go.microsoft.com/fwlink/?LinkID=113216).
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