Skip to content

Commit e6dee48

Browse files
authored
Update New-CsCallQueue.md
Adding new *CallPriority parameters in order to publish new cmdlets. Parameters are currently restricted to private preview customers.
1 parent fb98175 commit e6dee48

File tree

1 file changed

+75
-0
lines changed

1 file changed

+75
-0
lines changed

skype/skype-ps/skype/New-CsCallQueue.md

Lines changed: 75 additions & 0 deletions
Original file line numberDiff line numberDiff line change
@@ -57,6 +57,12 @@ The New-CsCallQueue cmdlet creates a new Call Queue.
5757
> - -NoAgentRedirectPhoneNumberAudioFilePrompt
5858
> - -NoAgentRedirectVoicemailTextToSpeechPrompt
5959
> - -NoAgentRedirectVoicemailAudioFilePrompt
60+
>
61+
> While any customer may use the following configuration parameters, the functionality will only work for customers that are participating in the private preview. General Availability for this functionality has not been determined at this time.
62+
>
63+
> - -OverflowActionCallPriority
64+
> - -TimeoutActionCallPriority
65+
> - -NoAgentActionCallPriority
6066
6167
## EXAMPLES
6268

@@ -240,6 +246,29 @@ Accept pipeline input: False
240246
Accept wildcard characters: False
241247
```
242248
249+
### -OverflowActionCallPriority --- Private Preview customers only
250+
If the OverFlowAction is set to Forward, and the OverflowActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is optional.
251+
252+
PARAMVALUE: 1 | 2 | 3 | 4 | 5
253+
- 1 = Very High
254+
- 2 = High
255+
- 3 = Normal / Default
256+
- 4 = Low
257+
- 5 = Very Low
258+
259+
```yaml
260+
Type: Int16
261+
Parameter Sets: (All)
262+
Aliases:
263+
Applicable: Skype for Business Online
264+
265+
Required: False
266+
Position: Named
267+
Default value: None
268+
Accept pipeline input: False
269+
Accept wildcard characters: False
270+
```
271+
243272
### -OverflowThreshold
244273
The OverflowThreshold parameter defines the number of calls that can be in the queue at any one time before the overflow action is triggered. The OverflowThreshold can be any integer value between 0 and 200, inclusive. A value of 0 causes calls not to reach agents and the overflow action to be taken immediately
245274
@@ -290,6 +319,29 @@ Accept pipeline input: False
290319
Accept wildcard characters: False
291320
```
292321
322+
### -TimeoutActionCallPriority --- Private Preview customers only
323+
If the TimeoutAction is set to Forward, and the TimeoutActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is optional.
324+
325+
PARAMVALUE: 1 | 2 | 3 | 4 | 5
326+
- 1 = Very High
327+
- 2 = High
328+
- 3 = Normal / Default
329+
- 4 = Low
330+
- 5 = Very Low
331+
332+
```yaml
333+
Type: Int16
334+
Parameter Sets: (All)
335+
Aliases:
336+
Applicable: Skype for Business Online
337+
338+
Required: False
339+
Position: Named
340+
Default value: None
341+
Accept pipeline input: False
342+
Accept wildcard characters: False
343+
```
344+
293345
### -TimeoutThreshold
294346
The TimeoutThreshold parameter defines the time (in seconds) that a call can be in the queue before that call times out. At that point, the system will take the action specified by the TimeoutAction parameter.
295347
The TimeoutThreshold can be any integer value between 0 and 2700 seconds (inclusive), and is rounded to the nearest 15th interval. For example, if set to 47 seconds, then it is rounded down to 45. If set to 0, welcome music is played, and then the timeout action will be taken.
@@ -341,6 +393,29 @@ Accept pipeline input: False
341393
Accept wildcard characters: False
342394
```
343395
396+
### -NoAgentActionCallPriority --- Private Preview customers only
397+
If the NoAgentAction is set to Forward, and the NoAgentActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is optional.
398+
399+
PARAMVALUE: 1 | 2 | 3 | 4 | 5
400+
- 1 = Very High
401+
- 2 = High
402+
- 3 = Normal / Default
403+
- 4 = Low
404+
- 5 = Very Low
405+
406+
```yaml
407+
Type: Int16
408+
Parameter Sets: (All)
409+
Aliases:
410+
Applicable: Skype for Business Online
411+
412+
Required: False
413+
Position: Named
414+
Default value: None
415+
Accept pipeline input: False
416+
Accept wildcard characters: False
417+
```
418+
344419
### -RoutingMethod
345420
The RoutingMethod parameter defines how agents will be called in a Call Queue. If the routing method is set to Serial, then agents will be called one at a time. If the routing method is set to Attendant, then agents will be called in parallel. If the routing method is set to RoundRobin, the agents will be called using the Round Robin strategy so that all agents share the call load equally. If the routing method is set to LongestIdle, the agents will be called based on their idle time, that is, the agent that has been idle for the longest period will be called.
346421

0 commit comments

Comments
 (0)