From dccbce13079f274b656c4c85659d5bf87ab5d59a Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Tue, 23 Jul 2024 15:16:49 -0700 Subject: [PATCH 1/8] Update New-CsCallQueue.md Updating for launch of Courtesy Callback --- teams/teams-ps/teams/New-CsCallQueue.md | 35 +++++++++++++++---------- 1 file changed, 21 insertions(+), 14 deletions(-) diff --git a/teams/teams-ps/teams/New-CsCallQueue.md b/teams/teams-ps/teams/New-CsCallQueue.md index 0635acd55e..e4f9a86f14 100644 --- a/teams/teams-ps/teams/New-CsCallQueue.md +++ b/teams/teams-ps/teams/New-CsCallQueue.md @@ -40,12 +40,6 @@ The New-CsCallQueue cmdlet creates a new Call Queue. > - -NoAgentRedirectPersonAudioFilePrompt > - -NoAgentRedirectVoicemailTextToSpeechPrompt > - -NoAgentRedirectVoicemailAudioFilePrompt -> -> The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time. -> -> - -OverflowActionCallPriority -> - -TimeoutActionCallPriority -> - -NoAgentActionCallPriority > - -IsCallbackEnabled > - -CallbackRequestDtmf > - -WaitTimeBeforeOfferingCallbackInSecond @@ -54,6 +48,15 @@ The New-CsCallQueue cmdlet creates a new Call Queue. > - -CallbackOfferAudioFilePromptResourceId > - -CallbackOfferTextToSpeechPrompt > - -CallbackEmailNotificationTarget +> +> The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time. +> +> - -OverflowActionCallPriority +> - -TimeoutActionCallPriority +> - -NoAgentActionCallPriority +> +> The following configuration parameter will only work for customers that are participating in the Queues app private preview for these features. General Availability for this functionality has not been determined at this time. +> > - -ServiceLevelThresholdResponseTimeInSecond ## EXAMPLES @@ -240,6 +243,7 @@ Accept wildcard characters: False ### -OverflowActionCallPriority _Private Preview customers only_ +_Saving a call queue configuration through Teams admin center will *remove* this setting._ If the OverFlowAction is set to Forward, and the OverflowActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. @@ -315,6 +319,7 @@ Accept wildcard characters: False ### -TimeoutActionCallPriority _Private Preview customers only_ +_Saving a call queue configuration through Teams admin center will *remove* this setting._ If the TimeoutAction is set to Forward, and the TimeoutActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. @@ -409,6 +414,7 @@ Accept wildcard characters: False ### -NoAgentActionCallPriority _Private Preview customers only_ +_Saving a call queue configuration through Teams admin center will *remove* this setting._ If the NoAgentAction is set to Forward, and the NoAgentActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable. @@ -1332,7 +1338,7 @@ Accept wildcard characters: False ``` ### -IsCallbackEnabled -_Private Preview customers only_ +_Saving a call queue configuration through Teams admin center will *remove* this setting._ The IsCallbackEnabled parameter is used to turn on/off callback. @@ -1349,7 +1355,7 @@ Accept wildcard characters: False ``` ### -CallbackRequestDtmf -_Private Preview customers only_ +_Saving a call queue configuration through Teams admin center will *remove* this setting._ The DTMF touch-tone key the caller will be told to press to select callback. The CallbackRequestDtmf must be set to one of the following values: @@ -1372,7 +1378,7 @@ Accept wildcard characters: False ``` ### -WaitTimeBeforeOfferingCallbackInSecond -_Private Preview customers only_ +_Saving a call queue configuration through Teams admin center will *remove* this setting._ The number of seconds a call must wait before becoming eligible for callback. This condition applies to calls at the front of the call queue. Set to null ($null) to disable this condition. @@ -1391,7 +1397,7 @@ Accept wildcard characters: False ``` ### -NumberOfCallsInQueueBeforeOfferingCallback -_Private Preview customers only_ +_Saving a call queue configuration through Teams admin center will *remove* this setting._ The number of calls in queue before a call becomes eligible for callback. This condition applies to calls arriving at the call queue. Set to null ($null) to disable this condition. @@ -1410,7 +1416,7 @@ Accept wildcard characters: False ``` ### -CallToAgentRatioThresholdBeforeOfferingCallback -_Private Preview customers only_ +_Saving a call queue configuration through Teams admin center will *remove* this setting._ The ratio of calls to agents that must be in queue before a call becomes eligible for callback. This conditon applies to calls arriving at the call queue. Minimum value of 1. Set to null ($null) to disable this condition. @@ -1429,7 +1435,7 @@ Accept wildcard characters: False ``` ### -CallbackOfferAudioFilePromptResourceId -_Private Preview customers only_ +_Saving a call queue configuration through Teams admin center will *remove* this setting._ The CallbackOfferAudioFilePromptResourceId parameter indicates the unique identifier for the Audio file prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callback. This parameter, or `-CallbackOfferTextToSpeechPrompt`, becomes a required parameter when IsCallbackEnabled is set to `True`. @@ -1447,7 +1453,7 @@ Accept wildcard characters: False ``` ### -CallbackOfferTextToSpeechPrompt -_Private Preview customers only_ +_Saving a call queue configuration through Teams admin center will *remove* this setting._ The CallbackOfferTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callback. This parameter, or `-CallbackOfferAudioFilePromptResourceId`, becomes a required parameter when IsCallbackEnabled is set to `True`. @@ -1465,7 +1471,7 @@ Accept wildcard characters: False ``` ### -CallbackEmailNotificationTarget -_Private Preview customers only_ +_Saving a call queue configuration through Teams admin center will *remove* this setting._ The CallbackEmailNotificationTarget parameter must be set to a group ID (Microsoft 365, Distribution list, or Mail-enabled security) that will receive notification if a callback times out of the call queue or can't be completed for some other reason. This parameter becomes a required parameter when IsCallbackEnabled is set to `True`. @@ -1484,6 +1490,7 @@ Accept wildcard characters: False ### -ServiceLevelThresholdResponseTimeInSecond _Private Preview customers only_ +_Saving a call queue configuration through Teams admin center will *remove* this setting._ The target number of seconds calls should be answered in. This number is used to calculate the call queue service level percentage. From 92e725f8a9d44064aec8fda708b474456d4984e3 Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Tue, 20 Aug 2024 23:11:10 -0700 Subject: [PATCH 2/8] Update Set-CsCallQueue.md --- teams/teams-ps/teams/Set-CsCallQueue.md | 17 ++++++++++------- 1 file changed, 10 insertions(+), 7 deletions(-) diff --git a/teams/teams-ps/teams/Set-CsCallQueue.md b/teams/teams-ps/teams/Set-CsCallQueue.md index 28bb41a74d..f19c52268d 100644 --- a/teams/teams-ps/teams/Set-CsCallQueue.md +++ b/teams/teams-ps/teams/Set-CsCallQueue.md @@ -46,12 +46,6 @@ Note that this cmdlet is in the Skype for Business Online PowerShell module and > - -NoAgentRedirectPersonAudioFilePrompt > - -NoAgentRedirectVoicemailTextToSpeechPrompt > - -NoAgentRedirectVoicemailAudioFilePrompt -> -> The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time. -> -> - -OverflowActionCallPriority -> - -TimeoutActionCallPriority -> - -NoAgentActionCallPriority > - -IsCallbackEnabled > - -CallbackRequestDtmf > - -WaitTimeBeforeOfferingCallbackInSecond @@ -60,7 +54,16 @@ Note that this cmdlet is in the Skype for Business Online PowerShell module and > - -CallbackOfferAudioFilePromptResourceId > - -CallbackOfferTextToSpeechPrompt > - -CallbackEmailNotificationTarget -> - - + +> The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time. +> +> - -OverflowActionCallPriority +> - -TimeoutActionCallPriority +> - -NoAgentActionCallPriority +> +> The following configuration parameter will only work for customers that are participating in the Queues app private preview for these features. General Availability for this functionality has not been determined at this time. +> +> - -ServiceLevelThresholdResponseTimeInSecond ## EXAMPLES From 4c7687dceb5e29327bdc14f6e2f7ed298376fa18 Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Tue, 3 Sep 2024 10:03:04 -0700 Subject: [PATCH 3/8] Update New-CsTeamsVoiceApplicationsPolicy.md --- .../teams-ps/teams/New-CsTeamsVoiceApplicationsPolicy.md | 8 ++++++++ 1 file changed, 8 insertions(+) diff --git a/teams/teams-ps/teams/New-CsTeamsVoiceApplicationsPolicy.md b/teams/teams-ps/teams/New-CsTeamsVoiceApplicationsPolicy.md index 48151b9fcd..2bb3559a8b 100644 --- a/teams/teams-ps/teams/New-CsTeamsVoiceApplicationsPolicy.md +++ b/teams/teams-ps/teams/New-CsTeamsVoiceApplicationsPolicy.md @@ -181,6 +181,8 @@ Accept wildcard characters: False ### -AllowAutoAttendantTimeZoneChange +_This setting is not currently available for authorized users._ + When set to `True`, users affected by the policy will be allowed to change the auto attendant's time zone. When set to `False` (the default value), users affected by the policy won't be allowed to change the auto attendant's time zone. ```yaml @@ -197,6 +199,8 @@ Accept wildcard characters: False ### -AllowAutoAttendantLanguageChange +_This setting is not currently available for authorized users._ + When set to `True`, users affected by the policy will be allowed to change the auto attendant's language. When set to `False` (the default value), users affected by the policy won't be allowed to change the auto attendant's language. ```yaml @@ -501,6 +505,8 @@ Accept wildcard characters: False ### -CallQueueAgentMonitorMode +_This setting is not currently available for authorized users._ + PARAMVALUE: Disabled | Monitor | Whisper | Barge | Takeover When set to `Disabled` (the default value), users affected by the policy won't be allowed to monitor call sessions. @@ -528,6 +534,8 @@ Accept wildcard characters: False ### -CallQueueAgentMonitorNotificationMode +_This setting is not currently available for authorized users._ + PARAMVALUE: Disabled | Agent When set to `Disabled` (the default value), users affected by the policy won't be allowed to monitor agents during call sessions. From d24dffdaeb04cc926a17ae752194c622e25ced72 Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Tue, 3 Sep 2024 10:04:46 -0700 Subject: [PATCH 4/8] Update Set-CsTeamsVoiceApplicationsPolicy.md --- .../teams/Set-CsTeamsVoiceApplicationsPolicy.md | 10 ++++++++++ 1 file changed, 10 insertions(+) diff --git a/teams/teams-ps/teams/Set-CsTeamsVoiceApplicationsPolicy.md b/teams/teams-ps/teams/Set-CsTeamsVoiceApplicationsPolicy.md index cf1651213e..9fa009c771 100644 --- a/teams/teams-ps/teams/Set-CsTeamsVoiceApplicationsPolicy.md +++ b/teams/teams-ps/teams/Set-CsTeamsVoiceApplicationsPolicy.md @@ -155,6 +155,8 @@ Accept wildcard characters: False ### -AllowAutoAttendantTimeZoneChange +_This setting is not currently available for authorized users._ + When set to `True`, users affected by the policy will be allowed to change the auto attendant's time zone. When set to `False` (the default value), users affected by the policy won't be allowed to change the auto attendant's time zone. ```yaml @@ -171,6 +173,8 @@ Accept wildcard characters: False ### -AllowAutoAttendantLanguageChange +_This setting is not currently available for authorized users._ + When set to `True`, users affected by the policy will be allowed to change the auto attendant's language. When set to `False` (the default value), users affected by the policy won't be allowed to change the auto attendant's language. ```yaml @@ -315,6 +319,8 @@ Accept wildcard characters: False ### -AllowCallQueueLanguageChange +_This setting is not currently available for authorized users._ + When set to `True`, users affected by the policy will be allowed to change the call queue's language. When set to `False` (the default value), users affected by the policy won't be allowed to change the call queue's language. ```yaml @@ -475,6 +481,8 @@ Accept wildcard characters: False ### -CallQueueAgentMonitorMode +_This setting is not currently available for authorized users._ + PARAMVALUE: Disabled | Monitor | Whisper | Barge | Takeover When set to `Disabled` (the default value), users affected by the policy won't be allowed to monitor call sessions. @@ -502,6 +510,8 @@ Accept wildcard characters: False ### -CallQueueAgentMonitorNotificationMode +_This setting is not currently available for authorized users._ + PARAMVALUE: Disabled | Agent When set to `Disabled` (the default value), users affected by the policy won't be allowed to monitor agents during call sessions. From 27d647b77698dffbd68f45bf79d2f88c23b6b15a Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Tue, 3 Sep 2024 10:05:46 -0700 Subject: [PATCH 5/8] Update New-CsTeamsVoiceApplicationsPolicy.md --- teams/teams-ps/teams/New-CsTeamsVoiceApplicationsPolicy.md | 2 ++ 1 file changed, 2 insertions(+) diff --git a/teams/teams-ps/teams/New-CsTeamsVoiceApplicationsPolicy.md b/teams/teams-ps/teams/New-CsTeamsVoiceApplicationsPolicy.md index 2bb3559a8b..76332a1366 100644 --- a/teams/teams-ps/teams/New-CsTeamsVoiceApplicationsPolicy.md +++ b/teams/teams-ps/teams/New-CsTeamsVoiceApplicationsPolicy.md @@ -345,6 +345,8 @@ Accept wildcard characters: False ### -AllowCallQueueLanguageChange +_This setting is not currently available for authorized users._ + When set to `True`, users affected by the policy will be allowed to change the call queue's language. When set to `False` (the default value), users affected by the policy won't be allowed to change the call queue's language. ```yaml From 00937106ee87807d33e79bc0c7f50e575950d30c Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Mon, 9 Sep 2024 10:54:54 -0700 Subject: [PATCH 6/8] Update Set-CsCallQueue.md --- teams/teams-ps/teams/Set-CsCallQueue.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/teams/teams-ps/teams/Set-CsCallQueue.md b/teams/teams-ps/teams/Set-CsCallQueue.md index f19c52268d..5a7f23a7c6 100644 --- a/teams/teams-ps/teams/Set-CsCallQueue.md +++ b/teams/teams-ps/teams/Set-CsCallQueue.md @@ -54,7 +54,7 @@ Note that this cmdlet is in the Skype for Business Online PowerShell module and > - -CallbackOfferAudioFilePromptResourceId > - -CallbackOfferTextToSpeechPrompt > - -CallbackEmailNotificationTarget - +> > The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time. > > - -OverflowActionCallPriority From 9da861dadc3a7bb7fc364d3a068fb8c01cd2556e Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Mon, 9 Sep 2024 13:14:26 -0700 Subject: [PATCH 7/8] Update New-CsTeamsVoiceApplicationsPolicy.md --- .../teams/New-CsTeamsVoiceApplicationsPolicy.md | 10 +++++----- 1 file changed, 5 insertions(+), 5 deletions(-) diff --git a/teams/teams-ps/teams/New-CsTeamsVoiceApplicationsPolicy.md b/teams/teams-ps/teams/New-CsTeamsVoiceApplicationsPolicy.md index 76332a1366..fd00563d90 100644 --- a/teams/teams-ps/teams/New-CsTeamsVoiceApplicationsPolicy.md +++ b/teams/teams-ps/teams/New-CsTeamsVoiceApplicationsPolicy.md @@ -181,7 +181,7 @@ Accept wildcard characters: False ### -AllowAutoAttendantTimeZoneChange -_This setting is not currently available for authorized users._ +_This option is not currently available in Queues app._ When set to `True`, users affected by the policy will be allowed to change the auto attendant's time zone. When set to `False` (the default value), users affected by the policy won't be allowed to change the auto attendant's time zone. @@ -199,7 +199,7 @@ Accept wildcard characters: False ### -AllowAutoAttendantLanguageChange -_This setting is not currently available for authorized users._ +_This option is not currently available in Queues app._ When set to `True`, users affected by the policy will be allowed to change the auto attendant's language. When set to `False` (the default value), users affected by the policy won't be allowed to change the auto attendant's language. @@ -345,7 +345,7 @@ Accept wildcard characters: False ### -AllowCallQueueLanguageChange -_This setting is not currently available for authorized users._ +_This option is not currently available in Queues app._ When set to `True`, users affected by the policy will be allowed to change the call queue's language. When set to `False` (the default value), users affected by the policy won't be allowed to change the call queue's language. @@ -507,7 +507,7 @@ Accept wildcard characters: False ### -CallQueueAgentMonitorMode -_This setting is not currently available for authorized users._ +_This option is not currently available in Queues app._ PARAMVALUE: Disabled | Monitor | Whisper | Barge | Takeover @@ -536,7 +536,7 @@ Accept wildcard characters: False ### -CallQueueAgentMonitorNotificationMode -_This setting is not currently available for authorized users._ +_This option is not currently available in Queues app._ PARAMVALUE: Disabled | Agent From bcd287e37bfa3458461d6cd6ac347f8860aa0dfb Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Mon, 9 Sep 2024 13:16:03 -0700 Subject: [PATCH 8/8] Update Set-CsTeamsVoiceApplicationsPolicy.md --- .../teams/Set-CsTeamsVoiceApplicationsPolicy.md | 10 +++++----- 1 file changed, 5 insertions(+), 5 deletions(-) diff --git a/teams/teams-ps/teams/Set-CsTeamsVoiceApplicationsPolicy.md b/teams/teams-ps/teams/Set-CsTeamsVoiceApplicationsPolicy.md index 9fa009c771..677e679756 100644 --- a/teams/teams-ps/teams/Set-CsTeamsVoiceApplicationsPolicy.md +++ b/teams/teams-ps/teams/Set-CsTeamsVoiceApplicationsPolicy.md @@ -155,7 +155,7 @@ Accept wildcard characters: False ### -AllowAutoAttendantTimeZoneChange -_This setting is not currently available for authorized users._ +_This option is not currently available in Queues app._ When set to `True`, users affected by the policy will be allowed to change the auto attendant's time zone. When set to `False` (the default value), users affected by the policy won't be allowed to change the auto attendant's time zone. @@ -173,7 +173,7 @@ Accept wildcard characters: False ### -AllowAutoAttendantLanguageChange -_This setting is not currently available for authorized users._ +_This option is not currently available in Queues app._ When set to `True`, users affected by the policy will be allowed to change the auto attendant's language. When set to `False` (the default value), users affected by the policy won't be allowed to change the auto attendant's language. @@ -319,7 +319,7 @@ Accept wildcard characters: False ### -AllowCallQueueLanguageChange -_This setting is not currently available for authorized users._ +_This option is not currently available in Queues app._ When set to `True`, users affected by the policy will be allowed to change the call queue's language. When set to `False` (the default value), users affected by the policy won't be allowed to change the call queue's language. @@ -481,7 +481,7 @@ Accept wildcard characters: False ### -CallQueueAgentMonitorMode -_This setting is not currently available for authorized users._ +_This option is not currently available in Queues app._ PARAMVALUE: Disabled | Monitor | Whisper | Barge | Takeover @@ -510,7 +510,7 @@ Accept wildcard characters: False ### -CallQueueAgentMonitorNotificationMode -_This setting is not currently available for authorized users._ +_This option is not currently available in Queues app._ PARAMVALUE: Disabled | Agent