From 0db24a4d25c640425185f7f98d0f2b871b7e2019 Mon Sep 17 00:00:00 2001 From: Colin Longman Date: Fri, 20 Dec 2024 11:54:27 -0800 Subject: [PATCH 1/2] Update New-CsCallQueue.md Removing callback related parameters from warning as now available in TAC --- teams/teams-ps/teams/New-CsCallQueue.md | 20 -------------------- 1 file changed, 20 deletions(-) diff --git a/teams/teams-ps/teams/New-CsCallQueue.md b/teams/teams-ps/teams/New-CsCallQueue.md index 6820f0edec..886dc6f316 100644 --- a/teams/teams-ps/teams/New-CsCallQueue.md +++ b/teams/teams-ps/teams/New-CsCallQueue.md @@ -40,24 +40,12 @@ The New-CsCallQueue cmdlet creates a new Call Queue. > - -NoAgentRedirectPersonAudioFilePrompt > - -NoAgentRedirectVoicemailTextToSpeechPrompt > - -NoAgentRedirectVoicemailAudioFilePrompt -> - -IsCallbackEnabled -> - -CallbackRequestDtmf -> - -WaitTimeBeforeOfferingCallbackInSecond -> - -NumberOfCallsInQueueBeforeOfferingCallback -> - -CallToAgentRatioThresholdBeforeOfferingCallback -> - -CallbackOfferAudioFilePromptResourceId -> - -CallbackOfferTextToSpeechPrompt -> - -CallbackEmailNotificationTarget > > The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time. > > - -OverflowActionCallPriority > - -TimeoutActionCallPriority > - -NoAgentActionCallPriority -> -> The following configuration parameter will only work for customers that are participating in the Queues app private preview for these features. General Availability for this functionality has not been determined at this time. -> -> - -ServiceLevelThresholdResponseTimeInSecond ## EXAMPLES @@ -1337,7 +1325,6 @@ Accept wildcard characters: False ``` ### -IsCallbackEnabled -_Saving a call queue configuration through Teams admin center will *remove* this setting._ The IsCallbackEnabled parameter is used to turn on/off callback. @@ -1354,7 +1341,6 @@ Accept wildcard characters: False ``` ### -CallbackRequestDtmf -_Saving a call queue configuration through Teams admin center will *remove* this setting._ The DTMF touch-tone key the caller will be told to press to select callback. The CallbackRequestDtmf must be set to one of the following values: @@ -1377,7 +1363,6 @@ Accept wildcard characters: False ``` ### -WaitTimeBeforeOfferingCallbackInSecond -_Saving a call queue configuration through Teams admin center will *remove* this setting._ The number of seconds a call must wait before becoming eligible for callback. This condition applies to calls at the front of the call queue. Set to null ($null) to disable this condition. @@ -1396,7 +1381,6 @@ Accept wildcard characters: False ``` ### -NumberOfCallsInQueueBeforeOfferingCallback -_Saving a call queue configuration through Teams admin center will *remove* this setting._ The number of calls in queue before a call becomes eligible for callback. This condition applies to calls arriving at the call queue. Set to null ($null) to disable this condition. @@ -1415,7 +1399,6 @@ Accept wildcard characters: False ``` ### -CallToAgentRatioThresholdBeforeOfferingCallback -_Saving a call queue configuration through Teams admin center will *remove* this setting._ The ratio of calls to agents that must be in queue before a call becomes eligible for callback. This conditon applies to calls arriving at the call queue. Minimum value of 1. Set to null ($null) to disable this condition. @@ -1434,7 +1417,6 @@ Accept wildcard characters: False ``` ### -CallbackOfferAudioFilePromptResourceId -_Saving a call queue configuration through Teams admin center will *remove* this setting._ The CallbackOfferAudioFilePromptResourceId parameter indicates the unique identifier for the Audio file prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callback. This parameter, or `-CallbackOfferTextToSpeechPrompt`, becomes a required parameter when IsCallbackEnabled is set to `True`. @@ -1452,7 +1434,6 @@ Accept wildcard characters: False ``` ### -CallbackOfferTextToSpeechPrompt -_Saving a call queue configuration through Teams admin center will *remove* this setting._ The CallbackOfferTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callback. This parameter, or `-CallbackOfferAudioFilePromptResourceId`, becomes a required parameter when IsCallbackEnabled is set to `True`. @@ -1470,7 +1451,6 @@ Accept wildcard characters: False ``` ### -CallbackEmailNotificationTarget -_Saving a call queue configuration through Teams admin center will *remove* this setting._ The CallbackEmailNotificationTarget parameter must be set to a group ID (Microsoft 365, Distribution list, or Mail-enabled security) that will receive notification if a callback times out of the call queue or can't be completed for some other reason. This parameter becomes a required parameter when IsCallbackEnabled is set to `True`. From 19c04bd127e25e946c8f8f5f20a89b9c64f6b97a Mon Sep 17 00:00:00 2001 From: Ruchika Mittal Date: Wed, 8 Jan 2025 23:31:24 +0530 Subject: [PATCH 2/2] spelling fix --- teams/teams-ps/teams/New-CsCallQueue.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/teams/teams-ps/teams/New-CsCallQueue.md b/teams/teams-ps/teams/New-CsCallQueue.md index 886dc6f316..3406b44314 100644 --- a/teams/teams-ps/teams/New-CsCallQueue.md +++ b/teams/teams-ps/teams/New-CsCallQueue.md @@ -1400,7 +1400,7 @@ Accept wildcard characters: False ### -CallToAgentRatioThresholdBeforeOfferingCallback -The ratio of calls to agents that must be in queue before a call becomes eligible for callback. This conditon applies to calls arriving at the call queue. Minimum value of 1. Set to null ($null) to disable this condition. +The ratio of calls to agents that must be in queue before a call becomes eligible for callback. This condition applies to calls arriving at the call queue. Minimum value of 1. Set to null ($null) to disable this condition. At least one of `-WaitTimeBeforeOfferingCallbackInSecond`, `-NumberOfCallsInQueueBeforeOfferingCallback`, or `-CallToAgentRatioThresholdBeforeOfferingCallback` must be set to a value other than null when `-IsCallbackEnabled` is `True`.