Update vs-tech-support.md

Clarified acronyms in the note section and footer of the eligibility table. As well as fixed Acrolinx suggestions.

Author: JoseB-RDC

subscriptions/vs-tech-support.md

@@ -3,7 +3,7 @@ title: Activate Technical Support for subscriptions
 author: joseb-rdc
 ms.author: amast
 manager: shve
-ms.date: 09/11/2024
+ms.date: 04/24/2025
 ms.topic: how-to
 description: Activate the technical support benefit included with your Visual Studio subscription, locate supported products and resources, and learn how to submit incidents.
 ---
@@ -12,10 +12,10 @@ description: Activate the technical support benefit included with your Visual St
 The Technical Support benefit in Visual Studio subscriptions is for resolving break-fix issues in **non-production environments** for products that are still in the mainstream support phase of the [support lifecycle](https://support.microsoft.com/lifecycle/search). Visual Studio Enterprise standard and annual cloud subscriptions receive four incidents, while Visual Studio Professional standard and annual cloud subscriptions receive two incidents, for up to one year from benefit activation. Benefit activation must occur while the subscription is current.
 
 > [!NOTE]
-> Microsoft no longer offers Visual Studio Professional Annual subscriptions and Visual Studio Enterprise Annual subscriptions in Cloud Subscriptions. There will be no change to existing customers experience and ability to renew, increase, decrease, or cancel their subscriptions. New customers are encouraged to go to <https://visualstudio.microsoft.com/vs/pricing/> to explore different options to purchase Visual Studio subscriptions.
+> Microsoft no longer offers Visual Studio Professional Annual subscriptions and Visual Studio Enterprise Annual subscriptions in Cloud Subscriptions. There's no change to existing customers experience and ability to renew, increase, decrease, or cancel their subscriptions. New customers are encouraged to go to <https://visualstudio.microsoft.com/vs/pricing/> to explore different options to purchase Visual Studio subscriptions.
 
 > [!NOTE]
-> Not all subscriptions at a given level are eligible to receive support incidents. Subscriptions acquired through FTE, NFR, MPN, MCT and other programs do not receive support incidents. If your subscription is not eligible to receive technical support incidents, the Technical Support tile will not appear in your available benefits.
+> Not all subscriptions at a given level are eligible to receive support incidents. Subscriptions acquired through Full Time Employee (FTE), Not For Resale (NFR), Microsoft AI Cloud Partner Program (MAICPP), Microsoft Certified Trainer (MCT), and other programs don't receive support incidents. If your subscription isn't eligible to receive technical support incidents, the Technical Support tile isn't displayed among your benefits.
 
 ## Supported products 
 
@@ -26,7 +26,7 @@ Nondeveloper products (such as SQL, Windows, SharePoint) downloaded from Visual
 Product level descriptions: Expand **Unavailable support plans**. If you see **Support plan cannot be used for support on the specified product (Code: 8)**, your support contract can't be used for the product version you selected.
 
 > [!IMPORTANT]
-> The support incidents provided are for break-fix support.  They may not be used for assistance with coding/development issues involving the following products:
+> The support incidents provided are for break-fix support. They might not be used for assistance with coding/development issues involving the following products:
 > - Microsoft Teams
 > - Microsoft Office
 > - Microsoft SharePoint
@@ -37,9 +37,9 @@ Product level descriptions: Expand **Unavailable support plans**. If you see **S
 ## How to activate the benefit
 
 > [!NOTE]
-> The following steps apply to activation of the benefit in **English** only.  For other languages, visit <https://visualstudio.microsoft.com/subscriptions/support>, scroll to the bottom, and select **Account, Subscription and Billing Support** and then select your country/region from the drop-down list.
+> The following steps apply to activation of the benefit in **English** only. For other languages, visit <https://visualstudio.microsoft.com/subscriptions/support>, scroll to the bottom, and select **Account, Subscription and Billing Support** and then select your country/region from the drop-down list.
 
-1. Go to <https://my.visualstudio.com/Benefits>, scroll down to the Support section and on the Technical Support tile select **Chat to activate**.
+1. Go to <https://my.visualstudio.com/Benefits>, scroll down to the Support section, and on the Technical Support tile select **Chat to activate**.
     > [!div class="mx-imgBorder"]
     > ![Technical Support Benefit Tile](_img/vs-tech-support/vs-tech-support-tile.png "Screenshot of the Technical Support tile. The chat to activate button is highlighted.")
 2. You join a chat session with a representative who can create your **Contract ID** and **Access ID** and provide those numbers to you via email so you have them for your records.
@@ -52,9 +52,9 @@ Product level descriptions: Expand **Unavailable support plans**. If you see **S
    + The Subscription ID, which can be found on the [Subscriptions](https://my.visualstudio.com/subscriptions) tab.
 
    > [!div class="mx-imgBorder"]
-   > ![Technical Support Benefit Find Subscription ID](_img/vs-tech-support/vs-tech-support-subID-cropped.png "Screenshot of the subscriptions page.  An example of a subscription ID is highlighted.")
+   > ![Technical Support Benefit Find Subscription ID](_img/vs-tech-support/vs-tech-support-subID-cropped.png "Screenshot of the subscriptions page. An example of a subscription ID is highlighted.")
 
-4. After the process is completed, you receive an email containing your **Contract ID** and **Access ID** you use when creating a support incident.  It also provides instructions for submitting support incidents using your new Access ID and Contract ID. 
+4. After the process is completed, you receive an email containing your **Contract ID** and **Access ID** you use when creating a support incident. It also provides instructions for submitting support incidents using your new Access ID and Contract ID. 
 
 ## How to submit an incident using your benefit
 
@@ -69,7 +69,7 @@ You can submit incidents online, over the phone, or from the Azure portal.
 To submit an incident via the Support for business portal, follow these steps:
 
   > [!NOTE]
-  > You may receive a notice that you need to confirm your email address.  Select the **Send email** link in the notice to send the confirmation to the email address listed in your profile. 
+  > You might receive a notice that you need to confirm your email address. Select the **Send email** link in the notice to send the confirmation to the email address listed in your profile. 
 
 1. Sign in to <https://support.microsoft.com/en-us/supportforbusiness/productselection>
 
@@ -81,15 +81,15 @@ To submit an incident via the Support for business portal, follow these steps:
 0. Enter the **Access ID** and **Contract ID** you received in your confirmation email when you activated your support benefit. Select **Add**.
    > [!div class="mx-imgBorder"]
    > ![Add a Contract ID](_img/vs-tech-support/vs-tech-support-add-contract-id.png "Screenshot of the dialog to add a new contract ID.") 
-0. Your new support contract appears in the **Step 2**.  Select it.
-0. Indicate the severity of your issue.  "Important" is the default. 
+0. Your new support contract appears in the **Step 2**. Select it.
+0. Indicate the severity of your issue. "Important" is the default. 
 0. Choose when you would like to receive support. "Only during business hours" is selected by default. The option for "24/7 support" is only available if you selected "Critical" as the severity.
 0. Select **Next** to continue. 
 0. For **Step 3**, provide the contact information you would like your support agent to use to contact you. 
    > [!div class="mx-imgBorder"]
    > ![Verify your contact information](_img/vs-tech-support/vs-tech-support-contact-info.png "Screenshot of primary contact information dialog.") 
-0. In **Step 4**, you can share this support request information with others on your team.  Enter the email addresses of the people with whom you would like to share the request. Select **Next** to move to the next step.
-0. **Step 5** summarizes all of the information you've provided for the incident.  If you're satisfied that everything is correct and you're ready to proceed, select **Submit**. 
+0. In **Step 4**, you can share this support request information with others on your team. Enter the email addresses of the people with whom you would like to share the request. Select **Next** to move to the next step.
+0. **Step 5** summarizes all of the information you provide for the incident. If you're satisfied that everything is correct and you're ready to proceed, select **Submit**. 
 
 ### Submit an incident by phone
 
@@ -101,7 +101,7 @@ To use your Visual Studio subscription technical support benefit for issues rela
 
 1. Visit https://portal.azure.com and sign in
 0. From the left-hand navigation, select **Help + Support**
-0. Under “Support”, select **New Support Request**
+0. Under "Support", select **New Support Request**
 
 ## Eligibility
 
@@ -116,15 +116,15 @@ To use your Visual Studio subscription technical support benefit for issues rela
 | Visual Studio Enterprise, Visual Studio Professional (monthly cloud) | Azure | Not available | NA |
 ||
 
-<sup>1</sup> *Includes: Imagine Premium, BizSpark. Excludes: Not for Resale (NFR), Visual Studio Industry Partner (VSIP), Microsoft Cloud Partner Program, FTE, MCT Software & Services Developer, Imagine Standard, Most Valuable Professional (MVP), Regional Director (RD), MCT Software & Services. Excludes:  NFR Basic*
+<sup>1</sup> *Includes: Imagine Premium, BizSpark. Excludes: Not for Resale (NFR), Visual Studio Industry Partner (VSIP), Microsoft AI Cloud Partner Program, Full Time Employee (FTE), Microsoft Certified Trainer (MCT) Software & Services Developer, Imagine Standard, Most Valuable Professional (MVP), Regional Director (RD), Microsoft Certified Trainer (MCT) Software & Services, Not for Resale Basic (NFR Basic)*
 
 <sup>2</sup> *Includes: Imagine Standard.*
 
-Not sure which subscription you're using?  Connect to [https://my.visualstudio.com/subscriptions](https://my.visualstudio.com/subscriptions?wt.mc_id=o~msft~docs) to see all the subscriptions assigned to your email address. If you don't see all your subscriptions, you may have one or more assigned to a different email address.  You need to sign in with that email address to see those subscriptions.
+Not sure which subscription you're using?  Connect to [https://my.visualstudio.com/subscriptions](https://my.visualstudio.com/subscriptions?wt.mc_id=o~msft~docs) to see all the subscriptions assigned to your email address. If you don't see all your subscriptions, you might have one or more assigned to a different email address. You need to sign in with that email address to see those subscriptions.
 
 ## Support resources
 
-For assistance with sales, subscriptions, accounts and billing for Visual Studio Subscriptions, contact [Visual Studio subscriptions support](https://my.visualstudio.com/gethelp).
+For assistance with sales, subscriptions, accounts, and billing for Visual Studio Subscriptions, contact [Visual Studio subscriptions support](https://my.visualstudio.com/gethelp).
 
 ## See also
 
@@ -135,7 +135,7 @@ For assistance with sales, subscriptions, accounts and billing for Visual Studio
 
 ## Next steps
 
-Be sure to activate these great benefits to make the most of your Visual Studio subscription:
+To make the most of your Visual Studio subscription, be sure to activate these great benefits:
 + [Visual Studio](vs-ide-benefit.md)
 + [Azure DevOps](vs-azure-devops.md)
 + [Azure DevTest offer / credits](/azure/devtest/offer/)