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Merge pull request #13887 from rigel512/sign-in-work
Update sign-in-work.md
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subscriptions/sign-in-work.md

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@@ -3,7 +3,7 @@ title: Sign in with work or school account
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author: joseb-rdc
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ms.author: amast
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manager: shve
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ms.date: 09/17/2024
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ms.date: 04/30/2025
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ms.topic: how-to
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description: Sign into your Visual Studio subscriptions with your work or school account or use your Microsoft Account (MSA), and get answers to frequently asked questions.
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---
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2. Enter the email address to which the new Visual Studio subscription was assigned.
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> [!NOTE]
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> This address is also identified in the subscriber welcome email you received. Please check your junk mail folders if you have trouble locating the welcome email.
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> This address is also identified in the subscriber welcome email you received. Check your junk mail folders if you have trouble locating the welcome email.
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3. Select **Continue**.
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4. You're redirected to your corporate sign-in page.
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You can also see your currently selected subscription in the upper right corner, under your username. It says "Showing:" followed by the subscription. If you have more than one subscription, you can select on the drop-down arrow and select the subscription you would like to use.
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> [!NOTE]
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> Visual Studio [subscriptions portal](https://my.visualstudio.com?wt.mc_id=o~msft~docs) and [admin portal](https://manage.visualstudio.com) do not support [GCC High tenants](https://learn.microsoft.com/office365/servicedescriptions/office-365-platform-service-description/office-365-us-government/gcc-high-and-dod), also known as private or government domains. This also applies to subscribers attempting to sign into the Visual Studio IDE. To access Visual Studio subscriptions, your organization will need to have a public tenant. For further assistance creating a public tenant, contact [Azure support](https://azure.microsoft.com/support/create-ticket/).
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> Visual Studio [subscriptions portal](https://my.visualstudio.com?wt.mc_id=o~msft~docs) and [admin portal](https://manage.visualstudio.com) don't support [GCC High tenants](https://learn.microsoft.com/office365/servicedescriptions/office-365-platform-service-description/office-365-us-government/gcc-high-and-dod), also known as private or government domains. This also applies to subscribers attempting to sign into the Visual Studio IDE. To access Visual Studio subscriptions, your organization needs to have a public tenant. For further assistance in creating a public tenant, contact [Azure support](https://azure.microsoft.com/support/create-ticket/).
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## Using your Microsoft Account (MSA) to sign in to a work or school account
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1. Go to [https://my.visualstudio.com](https://my.visualstudio.com?wt.mc_id=o~msft~docs).
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2. Enter the email address that was assigned the new Visual Studio subscription.
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2. Enter the email address that was assigned to the new Visual Studio subscription.
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> [!NOTE]
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> This address is also identified in the subscriber Welcome Letter. Please check your junk mail folders if the Welcome Letter was not received.
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> This address also appears in the subscriber Welcome Letter. Check your junk mail folder if you don’t receive the Welcome Letter.
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3. Select **Continue**.
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4. You're redirected to a decision page.
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+ Select **Work or school account** if the subscription is associated with a "Work or School" account associated with a Microsoft Entra tenant.
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+ Select **Personal** if the subscription is associated with a "Corporate" email address but was also converted to a "Personal" Microsoft Account (MSA).
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> [!NOTE]
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> This will be the case for many subscribers who have used Visual Studio subscriptions (formerly MSDN) in the past.
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> This is the case for many subscribers who have used Visual Studio subscriptions (formerly MSDN) in the past.
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+ If one pathway fails, try the other. Subscription admins might modify your subscription.
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### Q: I'm unable to sign in using my work or school email address.
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A: The most common cause of sign-in problems is attempting to sign in with an account that's different from the one associated with the subscription. If you use several different email addresses, it's possible that you're trying to sign in with the wrong one. Try signing in with another address. If that's unsuccessful, you can reach out to our [subscriptions support](https://visualstudio.microsoft.com/subscriptions/support/) team for assistance.
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A: The most common cause of sign-in problems is attempting to sign in with an account that's different from the one associated with the subscription. If you use several different email addresses, it's possible that you're trying to sign in with the wrong one. Try signing in using another address. If that's unsuccessful, you can reach out to our [subscriptions support](https://visualstudio.microsoft.com/subscriptions/support/) team for assistance.
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### Q: I can't see my subscription. Where is it?
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A: Many users have more than one subscription. If you're able to sign in to the subscriptions portal at https://my.visualstudio.com but can't see your subscription, there are two common causes:
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+ You're logged in with a different Microsoft Account. It's possible that you have multiple subscriptions, such as a Professional or Enterprise subscription and a Visual Studio Dev Essentials membership that use different email addresses. To see the other subscriptions, sign out and sign back in using the other MSA.
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+ You have multiple subscriptions associated with the same email address. To see all of the subscriptions associated with your email address, visit https://my.visualstudio.com/subscriptions and choose the subscription you wish to use.
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A: Many users have more than one subscription. If you're able to sign in to the Visual Studio subscriptions portal at https://my.visualstudio.com but can't see your subscription, there are two common causes:
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+ You're logged in with a different Microsoft Account. It's possible that you have multiple subscriptions, such as a Professional or Enterprise subscription and a Visual Studio Dev Essentials membership that uses different email addresses. To see the other subscriptions, sign out and sign back in using the other MSA.
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+ You have multiple subscriptions associated with the same email address. To see all the subscriptions associated with your email address, visit https://my.visualstudio.com/subscriptions and choose the subscription you wish to use.
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## Resources
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