Merge pull request #14089 from rigel512/My_FAQ_MCT_Redirect

MCT Support

Author: v-regandowner

subscriptions/faq/subscriber/software/includes/microsoft-certified-trainer-support.md

@@ -0,0 +1,26 @@
+---
+title: MCT Support
+description: Redirects MCT users to obtain support if they're having issues with their Visual Studio Subscription.
+ms.topic: include
+ms.assetid: 
+author: joseb-rdc
+ms.author: amast
+ms.date: 07/14/2025
+ms.faqid: q2_7
+---
+
+## Visual Studio Subscription Issues?
+
+If you're an MCT (Microsoft Certified Trainer), have a valid Vision Studio subscription, and are experiencing issues with your Visual Studio subscription, submit a ticket via the MCT support portal at <https://aka.ms/NewMCTSupport>.
+
+Provide the following details in your ticket:
++ Your full name and MCT ID
++ A detailed description of the issue
++ Any error messages or screenshots (if applicable)
++ The email address associated with your Visual Studio subscription account
+
+After submitting your ticket, you'll receive a confirmation email. A support representative will review your case and respond with next steps or a resolution.
+
+For the fastest resolution, ensure all required information is included when submitting your request.
+
+**If you are a newly enrolled MCT, please do not submit a support ticket asking about your Visual Studio subscription. The MCT Program team will contact you directly once your Visual Studio subscription has been activated.** 

subscriptions/faq/subscriber/software/index.md

@@ -4,7 +4,7 @@ description: FAQs list for Downloading and Activating Software.
 ms.topic: conceptual
 author: joseb-rdc
 ms.author: amast
-ms.date: 09/30/2024
+ms.date: 07/14/2025
 ms.faqid: Section2
 ---
 
@@ -20,4 +20,6 @@ ms.faqid: Section2
 
 [!INCLUDE [Where are my product keys?](includes/where-are-product-keys.md)]
 
-[!INCLUDE [How do I troubleshoot in Visual Studio?](includes/troubleshoot-visual-studio.md)]
+[!INCLUDE [How do I troubleshoot in Visual Studio?](includes/troubleshoot-visual-studio.md)]
+
+[!INCLUDE [Microsoft Certified Trainer (MCT) and have Visual Studio Subscription issues?](includes/microsoft-certified-trainer-support.md)]