Merge pull request #5565 from MicrosoftDocs/copilot/fix-5468

Fix documentation for grayed out account type selection in Partner Center

Author: GrantMeStrength

hub/apps/publish/partner-center/account-types-locations-and-fees.md

@@ -13,13 +13,30 @@ The Windows program in [Partner Center](https://partner.microsoft.com/dashboard)
 > [!NOTE]
 > When opening your developer account, make sure to sign in to [Partner Center](https://partner.microsoft.com/dashboard) with the Microsoft account that you want to use for your developer account. You'll have the option to [add additional users to the account](manage-account-users.md) later.
 
-When you [begin the signup process](https://developer.microsoft.com/microsoft-store/register) you'll need to choose whether to create an individual account or a company account. Both account types will allow you to submit apps, games, add-ins, and services.
+When you [begin the signup process](https://developer.microsoft.com/microsoft-store/register) the system will determine which account types are available to you. In some cases, you may be able to choose between an individual account or a company account. In other situations, the account type selection may be limited or pre-determined based on your Microsoft account and other factors. Both account types will allow you to submit apps, games, add-ins, and services.
 
 Company accounts must be used for organizations and businesses and any person acting in relation to their trade or profession. For company accounts, we require greater [verification](/windows/apps/publish/partner-center/account-types-locations-and-fees#account-verification) to confirm that you’re authorized to set up the account for your company, as well as requiring that you enter a customer contact email, business address, and business phone number if available. Individual accounts are usually appropriate for a single developer working on their own, although you have the option to add additional account users to either type of account.
 
 > [!IMPORTANT]
 > You can't change the account type once you make your selection, so be sure to choose the right type.
 
+## Account type availability
+
+During the registration process, you may encounter one of these scenarios:
+
+1. **Full choice available**: You can select between Individual and Company account types
+2. **Limited selection**: The account type options may be grayed out with one type pre-selected (commonly defaulting to Individual)
+
+If the account type selection is grayed out, this typically occurs when:
+- The system has determined an appropriate account type based on your Microsoft account profile
+- Your geographic location or other factors limit the available options
+- Your Microsoft account is already associated with certain account characteristics
+
+If you need a company account but only see the individual option available (grayed out), consider:
+- Using a different Microsoft account that is clearly associated with your business
+- Contacting Microsoft Support for assistance with account type determination
+- Reviewing the "Learn More" information provided during registration for additional guidance
+
 ## Developer account and app-submission markets
 
 You can register for your developer account and submit apps if you live or operate a business in a country or region listed below.

hub/apps/publish/partner-center/open-a-developer-account.md

@@ -8,7 +8,7 @@ ms.localizationpriority: medium
 
 # Steps to open a developer account
 
-There are 2 types of developer accounts available in Partner Center: **Individual and Company**. Select a developer account below to understand the account creation process:
+There are 2 types of developer accounts available in Partner Center: **Individual and Company**. Depending on your Microsoft account and other factors, you may be able to choose between these account types, or the system may pre-determine the appropriate type for you. Select a developer account below to understand the account creation process:
 
 ## [Open individual developer account](#tab/individual)
 
@@ -35,7 +35,7 @@ For more details, you can refer to the steps below:
 
 1. Select the [country or region](account-types-locations-and-fees.md#developer-account-and-app-submission-markets) where you live or where your business is located. You won't be able to change this later.
 
-1. Select your developer account type as **Individual**.
+1. Select your developer account type. If account type selection is available, choose **Individual**. If the options are grayed out, the system has pre-determined your account type (commonly defaulting to Individual) based on your Microsoft account and other factors.
 
 1. Enter the **publisher display name** that you want to use (50 characters or fewer). Select this carefully, as customers will see this name when browsing and will come to know your apps by this name. 
 
@@ -82,7 +82,7 @@ For more details, you can refer to the steps below:
 
 1. Select the [country or region](account-types-locations-and-fees.md#developer-account-and-app-submission-markets) where your business is located. You won't be able to change this later.
 
-1. Select your developer account type as **Company**.
+1. Select your developer account type. If account type selection is available, choose **Company**. If the options are grayed out or only Individual is available, see the [Account type availability](account-types-locations-and-fees.md#account-type-availability) section for guidance on proceeding with a company account setup.
 
 1. Next, if your company is registered with [Dun & Bradstreet](https://partner.microsoft.com/marketing/usisvshowcase/dunandbrad), use the **DUNS number** to access company information. Otherwise select **I don't have a DUNS number** to manually provide details like company name, address, company registration number etc.
 
@@ -117,3 +117,6 @@ You can check your verification status on the [Account settings](https://aka.ms/
 
 > [!NOTE]
 > There is a known issue where users in some locales might be unable to finish completing their registration. Until we can confirm that it is resolved, we recommend that you manually change your browser's locale tag to **en-us** once you begin the sign-up process on partner.microsoft.com.
+
+> [!TIP]
+> If you're unsure which account type is appropriate for your situation, look for the "Learn More" link during registration for additional guidance on account types, or refer to our [account types documentation](account-types-locations-and-fees.md) to understand the differences between Individual and Company accounts.