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Update case-study-SUMC.md
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docs/en/case-study-SUMC.md

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### Case study by Shared-Use Mobility Center (SUMC)
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Hopelink is a nonprofit organization that provides social services and support to low-income families, individuals, older adults, and people with disabilities in Washington state. Hopelink partnered with the [King County Mobility Coalition](https://www.kcmobility.org/) (KCMC) to develop the [Find a Ride] (https://www.kcmobility.org/ococ) platform, an iteration of the one-call/one-click system. The platform enables people with disabilities and older adults in Snohomish, King, and Pierce Counties to learn about available transportation services and map their trips using a [trip planner](https://www.findaride.org/tripplanner).
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Hopelink is a nonprofit organization that provides social services and support to low-income families, individuals, older adults, and people with disabilities in Washington state. Hopelink partnered with the [King County Mobility Coalition](https://www.kcmobility.org/) (KCMC) to develop the [Find a Ride](https://www.kcmobility.org/ococ) platform, an iteration of the one-call/one-click system. The platform enables people with disabilities and older adults in Snohomish, King, and Pierce Counties to learn about available transportation services and map their trips using a [trip planner](https://www.findaride.org/tripplanner).
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The trip planner is focused on incorporating specialized transportation side by side with General Transit Feed Specification (GTFS) transit services. Approximately 45 transportation services are currently displayed through Find a Ride and another five are expected to be added by the end of 2024. These travel options currently include public transit, volunteer transportation providers, non-emergency medical transportation, on-demand last-mile services, walking, and biking. On-demand services like [Metro Flex](https://kingcounty.gov/en/dept/metro/travel-options/metro-flex), [Pierce Runner](https://www.piercetransit.org/Runner/), and [Zip Alderwood shuttle](https://www.communitytransit.org/services/zip-alderwood-shuttle) do not have rider eligibility criteria, increasing their potential to be adopted in other trip planning platforms because the rider approval step is not required. Other on-demand examples discoverable through Find a Ride include Snoqualmie Valley Transportations’ [Door-to-Door service](https://svtbus.org/door-to-door/).
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###Find a Ride Trip Planning Platform
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### Find a Ride Trip Planning Platform
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![The image depicts a screenshot of the trip planning page from the Find A Ride application, where the user has selected the menu options to find a trip from one location in South Seattle to another.](../../assets/images/Find_A_Ride_1.png "Find A Ride 1")
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![The image depicts a screenshot of the trip results page from the Find A Ride application, where the user has access to results including three demand response trips from their origin to destination.](../../assets/images/Find_A_Ride_2.png "Find A Ride 2")
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Credit: [Find a Ride](https://www.kcmobility.org/ococ) platform. On the landing page riders enter their travel origin, destination, and travel times and are then provided trip planning options.

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