RazerConnectEffect not being recognized by Razer Connect anymore

[raiven60]

Describe the issue
I don't know exactly when it happened but since some weeks ago I'm not being able to set TTController as a device in the Razer Studio. So I can't map any effect from Razer software anymore.

Razer Synapse version 3.6.430.42101
TTController version: 0.11.02 Beta

Some images:
https://imgur.com/91ZsxsV
https://imgur.com/msgFjF8
https://imgur.com/C9dGZWT

Debug report

Info
-------------------------------
»
»        OS: Windows 10 Enterprise 2009 [19041.1.amd64fre.vb_release.191206-1406]
»        Build: 0.11.0-beta+Branch.master.Sha.42768ba987b22e18ff8cdd114f754e5f7ce16d72
»
-------------------------------
Applications
-------------------------------
»
»
-------------------------------
HID
-------------------------------
»
»  [0x264a, 0x1fa6]: \\?\hid#vid_264a&pid_1fa6#6&29f1225f&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
»  [0x264a, 0x1fa5]: \\?\hid#vid_264a&pid_1fa5#7&75a98fa&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}
»
-------------------------------
Controllers
-------------------------------
»
»  Name: Riing Plus
»        VendorId: 9802
»        ProductId: 8102
»        Version: 2.0.2
»        Ports:
»                1:
»                        Data: [PortId: 1, Speed: 65, Rpm: 1087, Unknown: 255]
»                        Identifier: [9802, 8102, 1]
»                2:
»                        Data: [PortId: 2, Speed: 65, Rpm: 1099, Unknown: 255]
»                        Identifier: [9802, 8102, 2]
»                3:
»                        Data: [PortId: 3, Speed: 65, Rpm: 0, Unknown: 255]
»                        Identifier: [9802, 8102, 3]
»                4:
»                        Data: [PortId: 4, Speed: 60, Rpm: 0, Unknown: 255]
»                        Identifier: [9802, 8102, 4]
»                5:
»                        Data: [PortId: 5, Speed: 60, Rpm: 0, Unknown: 255]
»                        Identifier: [9802, 8102, 5]
»        Available effect types: Flow_Extreme, Flow_Fast, Flow_Normal, Flow_Slow, Spectrum_Extreme, Spectrum_Fast, Spectrum_Normal, Spectrum_Slow, Ripple_Extreme, Ripple_Fast, Ripple_Normal, Ripple_Slow, Blink_Extreme, Blink_Fast, Blink_Normal, Blink_Slow, Pulse_Extreme, Pulse_Fast, Pulse_Normal, Pulse_Slow, Wave_Extreme, Wave_Fast, Wave_Normal, Wave_Slow, PerLed, Full
»  Name: Riing Plus
»        VendorId: 9802
»        ProductId: 8101
»        Version: 2.0.3
»        Ports:
»                1:
»                        Data: [PortId: 1, Speed: 65, Rpm: 1085, Unknown: 255]
»                        Identifier: [9802, 8101, 1]
»                2:
»                        Data: [PortId: 2, Speed: 65, Rpm: 1076, Unknown: 255]
»                        Identifier: [9802, 8101, 2]
»                3:
»                        Data: [PortId: 3, Speed: 49, Rpm: 762, Unknown: 255]
»                        Identifier: [9802, 8101, 3]
»                4:
»                        Data: [PortId: 4, Speed: 65, Rpm: 1081, Unknown: 255]
»                        Identifier: [9802, 8101, 4]
»                5:
»                        Data: [PortId: 5, Speed: 60, Rpm: 0, Unknown: 255]
»                        Identifier: [9802, 8101, 5]
»        Available effect types: Flow_Extreme, Flow_Fast, Flow_Normal, Flow_Slow, Spectrum_Extreme, Spectrum_Fast, Spectrum_Normal, Spectrum_Slow, Ripple_Extreme, Ripple_Fast, Ripple_Normal, Ripple_Slow, Blink_Extreme, Blink_Fast, Blink_Normal, Blink_Slow, Pulse_Extreme, Pulse_Fast, Pulse_Normal, Pulse_Slow, Wave_Extreme, Wave_Fast, Wave_Normal, Wave_Slow, PerLed, Full
»
-------------------------------
Sensors
-------------------------------
»
»  Nuvoton NCT6687D:
»        Temperature:
»                CPU (/lpc/nct6687d/temperature/0): 41,0 °C
»                System (/lpc/nct6687d/temperature/1): 36,0 °C
»                VRM MOS (/lpc/nct6687d/temperature/2): 37,5 °C
»                PCH (/lpc/nct6687d/temperature/3): 45,0 °C
»                CPU Socket (/lpc/nct6687d/temperature/4): 31,0 °C
»                PCIe x1 (/lpc/nct6687d/temperature/5): 16,5 °C
»                M2_1 (/lpc/nct6687d/temperature/6): 15,0 °C
»
»  Intel Core i7-10700K:
»        Temperature:
»                CPU Core #1 (/intelcpu/0/temperature/0): 33,0 °C
»                CPU Core #2 (/intelcpu/0/temperature/1): 40,0 °C
»                CPU Core #3 (/intelcpu/0/temperature/2): 31,0 °C
»                CPU Core #4 (/intelcpu/0/temperature/3): 31,0 °C
»                CPU Core #5 (/intelcpu/0/temperature/4): 30,0 °C
»                CPU Core #6 (/intelcpu/0/temperature/5): 32,0 °C
»                CPU Core #7 (/intelcpu/0/temperature/6): 30,0 °C
»                CPU Core #8 (/intelcpu/0/temperature/7): 32,0 °C
»                CPU Package (/intelcpu/0/temperature/8): 40,0 °C
»                CPU Core #1 Distance to TjMax (/intelcpu/0/temperature/9): 67,0 °C
»                CPU Core #2 Distance to TjMax (/intelcpu/0/temperature/10): 60,0 °C
»                CPU Core #3 Distance to TjMax (/intelcpu/0/temperature/11): 69,0 °C
»                CPU Core #4 Distance to TjMax (/intelcpu/0/temperature/12): 69,0 °C
»                CPU Core #5 Distance to TjMax (/intelcpu/0/temperature/13): 70,0 °C
»                CPU Core #6 Distance to TjMax (/intelcpu/0/temperature/14): 68,0 °C
»                CPU Core #7 Distance to TjMax (/intelcpu/0/temperature/15): 70,0 °C
»                CPU Core #8 Distance to TjMax (/intelcpu/0/temperature/16): 68,0 °C
»                Core Max (/intelcpu/0/temperature/17): 40,0 °C
»                Core Average (/intelcpu/0/temperature/18): 32,4 °C
»
»  NVIDIA NVIDIA GeForce RTX 2070 SUPER:
»        Temperature:
»                GPU Core (/gpu-nvidia/0/temperature/0): 54,0 °C
»
»  ST2000DM001-1ER164:
»        Temperature:
»                Temperature (/hdd/2/temperature/0): 27,0 °C
»
»  Samsung SSD 970 EVO Plus 500GB:
»        Temperature:
»                Temperature (/nvme/3/temperature/0): 47,0 °C
»                Temperature 1 (/nvme/3/temperature/6): 47,0 °C
»                Temperature 2 (/nvme/3/temperature/7): 54,0 °C
»
»  Samsung SSD 850 EVO 500GB:
»        Temperature:
»                Temperature (/ssd/1/temperature/0): 25,0 °C
»
»  Samsung SSD 860 EVO 1TB:
»        Temperature:
»                Temperature (/ssd/0/temperature/0): 27,0 °C
»
-------------------------------

Current configuration

{
  "Profiles": [
    {
      "Name": "Case",
      "Ports": [
        [9802, 8101, 1],
        [9802, 8101, 2],
        [9802, 8101, 3],
		    [9802, 8101, 4]
      ],
      "SpeedControllers": [
        {
          "Type": "PwmSpeedController",
          "Config": {
            "CurvePoints": [
              [60, 30],
              [65, 50],
              [70, 80],
              [75, 90],
              [82, 100]
            ],
            "Sensors": ["/gpu-nvidia/0/temperature/0"],
            "Trigger": {
              "Type": "AlwaysTrigger"
            }
          }
        }
      ],
      "Effects": [                              
        {
          "Type": "RazerConnectEffect",
          "Config": {
            "Trigger": {
              "Type": "AlwaysTrigger"
            }
          }
        }
      ]
    },
	  {
      "Name": "CPU",
      "Ports": [
        [9802, 8102, 1],
        [9802, 8102, 2]
      ],
      "SpeedControllers": [
        {
          "Type": "PwmSpeedController",
          "Config": {
            "CurvePoints": [
              [30, 30],
              [45, 50],
              [55, 60],
              [65, 80],
              [80, 100]
            ],
            "Sensors": ["/intelcpu/0/temperature/17"],
            "Trigger": {
              "Type": "AlwaysTrigger"
            }
          }
        }
      ],
      "Effects": [                              
        {
          "Type": "RazerConnectEffect",
          "Config": {
            "Trigger": {
              "Type": "AlwaysTrigger"
            }
          }
        }
      ]
    },
    {
      "Name": "FloeRiing",
      "Ports": [
        [9802, 8102, 3]
      ],      
      "Effects": [                              
        {
          "Type": "StaticColorEffect",
          "Config": {
            "Color": {
              "Full": [255, 0, 0]
            },
            "Trigger": {
              "Type": "AlwaysTrigger"
            }
          }
        }
      ]
    }
  ],
  "ComputerStateProfiles": [
    {
      "StateType": "Shutdown",
      "Ports": [
        [9802, 8101, 1],
        [9802, 8101, 2],
        [9802, 8102, 3],
        [9802, 8101, 4],
        [9802, 8102, 1],
        [9802, 8102, 2],
        [9802, 8102, 3]        
      ],
      "Speed": 65,
      "EffectType": "Full",
      "EffectColors": [
        [128, 0, 0]
      ]
    }
  ],
  "PortConfigs": [
    {
      "Ports": [
        [9802, 8101, 1],
				[9802, 8101, 2],
				[9802, 8101, 3],
				[9802, 8101, 4]],
      "Config": {
        "Name": "Case Fan",
        "ColorModifiers": [
          {
            "Type": "LerpLedColorModifier",
            "Config": {
              "LerpType": "Nearest"
            }
          }
        ]
      }
    },
    {
      "Ports": [
        [9802, 8102, 3]],
      "Config": {
        "Name": "FloePump"        
      }
    },
	{
      "Ports": [
        [9802, 8102, 1],
        [9802, 8102, 2]],
      "Config": {
        "Name": "CPU Fan",
      "ColorModifiers": [
				{
					"Type": "LerpLedColorModifier",
					"Config": {
						"LerpType": "Nearest"
					}
				}
			]
      }
    }
  ],
  "SensorConfigs": [
    {
      "Sensors": ["/intelcpu/0/temperature/17"],
      "Config": {
        "CriticalValue": 90
      }
    }
  ]
}

[MoshiMoshi0]

I tested latest synapse and TTController and it works correctly.
Can you open regedit and and show contents of HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Razer\ChromaBroadcast\Apps\Thermaltake.exe?

Also maybe you have it disabled under "Devices" tab?

[raiven60]

Hi MoshiMoshi,
Everything seems fine in the regedit:

Also, I have checked the "Devices" tab and with "Show disabled devices" but no luck:

What I have tried so far:

• Uninstall and install Razer Synapse 3 (not sure if I have to do any additional steps to clean it completely)
• Restart the TTController several times
• Reinstall TTController service

I have realized that the MSI Mystic Light is also not appearing in Razer Connect...

Thanks!

[MoshiMoshi0]

On your screenshots you are showing the "Applications" tab, the "Devices" tab looks like this:

[raiven60]

Yep, you're right, but with same result. I just sent this screenshot because it's the only part where I can see something related with "show disabled devices":

What I see is:

[MoshiMoshi0]

To be honest I have no idea what is the issue, I dont have anything from razer so I dont use synapse.
If MSI stuff also doesnt show then this seems like more of an issue with synapse.

TTController correctly connected to chroma connect service as it created the registry data and chroma service also sees TTController as there is the "Pid" (process id) value in registry.

I cant really help with this issue. I would suggest completely uninstalling synapse and anything from razer and reinstalling.

[raiven60]

Alright!
So it took me some time but it's working again.

Seems that is something related with Razer Synapse because I have made a clean reinstall and is working fine. I followed these steps

Thanks for your time

[Rookie0ne]

I have the same issue. Since some update to Razer Synapse software the TTController doesn't show up in the device tab anymore.
Any way I can help troubleshooting?

[raiven60]

Hello @Rookie0ne,
As i said in my last comment, I just fixed the issue following these steps

[Rookie0ne]

Hello @Rookie0ne,
As i said in my last comment, I just fixed the issue following these steps

Thanks for feedback but i tried this and it didn't work unfortunately.