icinga-servicenow/config.example.yml at development · NETWAYS/icinga-servicenow · GitHub

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# Database configuration for the daemon
database:
  # type: mysql
  type: pgsql
  host: 127.0.0.1
  port: 5432
  user: changeme
  password: changeme
  name: servicenow
  # tls: true
  # insecure: false
  # ca: "ca.pem"
  # key: "key.pem"
  # cert: "cert.pem"

# ServiceNow configuration for the daemon
servicenow:
  url: "https://dev.service-now.com"
  user: "icinga_svc"
  password: "changeme"
  # tls: true
  # insecure: false
  # ca: "ca.pem"
  # key: "key.pem"
  # cert: "cert.pem"

# Listen address for the daemon
# listen: "127.0.0.1:5910"

# Log level for the daemon
# log_level: "debug"

# Maximum age for resolved incidents in the database before they are removed
# incident_max_age_days: 30

# Timeout for HTTP calls in seconds (e.g. for calling ServiceNow)
# http_timeout_seconds: 60

# Interval in seconds for synchronizing the database with ServiceNow
# sync_interval_seconds: 120

# ServiceNow API endpoint for incidents
incident_table_endpoint: "/api/now/v2/table/incident"

# Name of the ServiceNow fields to use
incident_work_notes_field: "work_notes"
incident_close_notes_field: "close_notes"
incident_close_code_field: "close_code"
incident_close_code: "Resolved by caller"
incident_state_field: "state"

# Mapping of Icinga2 states and ServiceNow states
incident_state_mapping:
  Problem: "1"
  Acknowledgement: "2"
  Recovery: "6"
  Custom: "1"
  FlappingStart: "1"
  FlappingEnd: "6"
  DowntimeStart: "-1"
  DowntimeEnd: "-2"
  DowntimeRemoved: "-3"