Merge pull request #35 from NHSDigital/Sender-name-updates

Sender name updates 2

Author: jakecosgrove

…example-email-sender-name-nhs-notify.png …email-sender-name-example-nhs-notify.pngdocs/assets/images/example-email-sender-name-nhs-notify.png renamed to docs/assets/images/email-sender-name-example-nhs-notify.png docs/assets/images/example-email-sender-name-nhs-notify.png renamed to docs/assets/images/email-sender-name-example-nhs-notify.png

@@ -23,11 +23,17 @@ You can change the:
 
 You cannot change the return addresses of letters. These are set by NHS Notify’s suppliers and are printed on the envelopes.
 
-If you want users to reply to your letters, include your organisation or service's address in the content of your [letter template]({% link pages/using-nhs-notify/letter-templates.md %}).
+If you want users to reply to your letters, include your organisation or service's address in the content of your [letter templates]({% link pages/using-nhs-notify/letter-templates.md %}).
 
 ## NHS App sender name
 
-Your NHS App sender name is what appears to your recipients when you send them messages to the NHS App.
+Your NHS App sender name is shown when you send recipients messages in the NHS App.
+
+{% include components/image-with-caption.html
+    src="nhs-app-sender-name-example-nhs-notify-1.png"
+    alt="A screenshot of a mobile with an NHS App message open showing where the NHS App sender appears to recipients."
+    caption="An example NHS App message that shows how NHS App sender names appear to recipients."
+%}
 
 The NHS App uses your service or organisation’s ODS code to set up your NHS App message sender name.
 
@@ -46,9 +52,17 @@ To use ODS code overrides, contact the onboarding team.
 
 ## Text message sender name
 
-The text message sender name tells your recipients who the text message is from.
+The text message sender name shows your recipients who the text message is from.
+
+{% include components/image-with-caption.html
+    src="text-message-sender-name-example-nhs-notify-1.png"
+    alt="A screenshot of a mobile with a text message that shows where the text message sender name appears to recipients."
+    caption="An example text message that shows how text message sender names appear to recipients."
+%}
+
+To send text messages, you must choose and provide a text message sender name during onboarding.
 
-Before you can send text messages, you must choose and provide your text message sender name during onboarding.
+New text message sender names will be reviewed by the National Cyber Security Centre. This can take up to 2 weeks.
 
 Text message sender names must:
 
@@ -129,10 +143,10 @@ Do not use any of the following sender names, terms or any variations in your te
 
 ## Email sender name and 'from' address
 
-The email sender name is what appears in your recipient's inbox when you send them an email. It appears alongside the email address your email was sent from, also known as the 'from' address.
+Your email sender name is shown in your recipient's inbox when you send them an email. It appears alongside the email address your email was sent from, known as the 'from' address.
 
-{% include components/image.html
-    src="example-email-sender-name-nhs-notify.png"
+{% include components/image-with-caption.html
+    src="email-sender-name-example-nhs-notify.png"
     alt="A screenshot of an email inbox showing where the email sender name and from address will appear."
     caption="An example of a recipient's inbox showing your email sender name and 'from' address."
 %}