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- new image that annotates the email sender name and from address more clearly
- terminology of 'from address' changed to 'email from address' throughout
@@ -48,17 +48,17 @@ If you send NHS App messages on behalf of other organisations or services, you c
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To use ODS code overrides, contact the onboarding team.
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## Email sender name and 'from' address
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## Email sender name and from email address
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Your email sender name is shown in your recipient's inbox when you send them an email. It appears alongside the email address your email was sent from, known as the 'from' address.
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Your email sender name is shown in your recipient's inbox when you send them an email. It appears alongside the email address your email was sent from, known as the from email address.
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{% include components/image-with-caption.html
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src="email-sender-name-example-nhs-notify.png"
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alt="A screenshot of an email inbox showing where the email sender name and from address will appear."
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caption="An example of a recipient's inbox showing your email sender name and 'from' address."
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src="email-sender-name-example-nhs-notify-3.png"
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alt="A screenshot of an email inbox showing where the email sender name and from email address will appear."
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caption="An example of a recipient's inbox showing your email sender name and from email address."
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%}
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Before you can send emails, you must choose and provide your email sender name and 'from' address during onboarding.
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Before you can send emails, you must choose and provide your email sender name and from email address during onboarding.
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### Choosing your email sender name
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@@ -77,9 +77,9 @@ Email sender names should not:
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- contain special characters such as .@%\_();
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- use abbreviations and acronyms unless they're well known by recipients
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### Email 'from' address
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### From email address
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NHS Notify uses your email sender name to create your 'from' address. If you include spaces in your email sender name, they will be added as full-stops in your 'from' address, for example:
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NHS Notify uses your email sender name to create your 'from' email address. If you include spaces in your email sender name, they will be added as full-stops in your 'from' address, for example:
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