Merge changes in (#65)

* Added mention of 'message cascades' in routing plan content for 'parallel send' feature mention.

* 'or' replaced with 'and'

* Message status page created
- changes to /using-nhs-notify/mesh to match MESH guidance
- sender IDs changed to sender names

* Emma 2i requested changes

* Added /using-nhs-notify/nhs-app-templates, /using-nhs-notify/email-templates, /using-nhs-notify/text-message-templates and /using-nhs-notify/letter-templates.

These are based on the Confluence pages https://nhsd-confluence.digital.nhs.uk/pages/viewpage.action?spaceKey=RIS&title=3.8+Creating+letter+templates onwards, with some minor tweaks to word ordering. Romy has approved this content now.

Uploaded the standardised Word doc templates for all 4 channels to /assets/worddocs, and linked to these. Craig in cyber security approved this approach (see ticket for screenshot).

Updated /using-nhs-notify/personalisation in line with the Confluence page. The FAQs from onboarding indicated there's a user need to provide the PDS personalisation fields.

I also added content on how users provide their own personalisation data, in line with Tan's Confluence page https://nhsd-confluence.digital.nhs.uk/display/RIS/NHS+Notify+%7C+Personalisation+Fields.

In /pricing/text-messages, I replaced 'it will count as more than one message' with 'it will be charged as more than one message'. This was prompted by a comment from Romy on the text message template content. I tweaked the content to match the later version of the UI prototype, which we based on findings from user research.

* Removed mention of bank holidays from emails and text message delivery times.

* Removed unnecessary bullets and headings anchor links in Text message templates.

Updated link text for the 4 template pages in the Using NHS Notify parent page - removed 'Creating...' from the start of each link.

* Fixed typo in /text-message-templates. Removed 'Creating...' from links on /using-nhs-notify.

* Updated names of Word docs to replace spaces with hyphens and make all lower case. Updated downloadable links to follow the approach Jake researched, for example [letter template]({% link assets/worddocs/letter-template-nhs-notify.docx %})

* Removed unnecessary space from line 26 on docs/pages/using-nhs-notify/letter-templates.

* Update accept.txt

Includes:
- Noto
- URL
- ctrl
- pending_enrichment
- unnotified
- permanent_failure
- temporary_failure
- technical_failure
- precompiled
- validation_failed
- fullName
- namePrefix
- clientRef

---------

Co-authored-by: Mark R <[email protected]>
Co-authored-by: Jake Cosgrove <[email protected]>
Co-authored-by: emmagifford <[email protected]>

Author: 4 people

docs/assets/worddocs/email-template-nhs-notify.docx

@@ -19,7 +19,7 @@ You may pay more for each message if you:
 
 ## Long text messages
 
-If a text message is longer than 160 characters (including spaces), it counts as more than one message.
+If a text message is longer than 160 characters (including spaces), it will be charged as more than one message.
 
 | Message length       | Charge          |
 | -------------------- | --------------- |
@@ -32,7 +32,7 @@ If a text message is longer than 160 characters (including spaces), it counts as
 
 ## Signs and symbols
 
-The following signs and symbols count as 2 characters each:
[]{}^\|~€.
+The following signs and symbols count as 2 characters each:[]{}^\|~€.
 
 Using them can increase the cost of sending text messages.
 

docs/assets/worddocs/letter-template-nhs-notify-large-print.docx

@@ -5,7 +5,7 @@
 layout: page
 title: Accessible formats
 parent: Using NHS Notify
-nav_order: 1
+nav_order: 5
 permalink: /using-nhs-notify/accessible-formats
 section: Writing a message
 ---