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* Finished 2i checking all 'Features' content. Made the following minor edits.
Security:
- changed double speech marks to single quotation marks
- wrote GDPR in full before acronym
- added no TOC markdown to stop bullets capitalising
- made Virtual Private Clouds lower case
- NHS Notify restrict communications - changed to restricts
- removed full stop at end of bullet
- removed Oxford comma
NHS App:
- added missing sentence 'When a user selects the banner notification, this opens their message in the NHS App.' (I'd forgotten to add this from the prototype following App colleagues' review)
- added 'the' before NHS App to last image caption
- changed 'that' to 'who' in 'members of the public who have the NHS App'
Text messages:
- changed 'a' to 'an' in first image caption
Letters:
- changed 'two sided letter' to 'double-sided letter' in caption, to match language on other pages
- changed 'Page size and layout: A4 portrait (210 x 297mm)' to 'The page size and layout is A4 portrait (210 x 297mm).'
- added apostrophe to 'recipient's address'
* Further 2i changes detailed below.
Security
Changed double speech marks to single quotation marks
GDPR
Added no TOC markdown
Made Virtual Private Clouds lower case
NHS Notify restrict communications
Removed full stop at end of bullet
Removed oxford commas
Nhs app
Added missing sentence 'When a user selects the banner notification, this opens their message in the NHS App.'
Added 'the' before NHS App to last image caption
Changed 'that' to 'who' in 'members of the public who have the NHS App'
Text messages
Changed 'a' to 'an' in first image caption
Letters
Changed 'two sided letter' to 'double-sided letter' in caption, to match language on other pages
Changed 'Page size and layout: A4 portrait (210 x 297mm)' to 'The page size and layout is A4 portrait (210 x 297mm).'
Added apostrophe to 'recipient's address'
Pricing
Text messages
Added 'accented' before 'characters' in that column of the table at bottom to distinguish it from the table above
Changed 'each additional… characters' to 'every additional… characters'
Letters
Added hyperlink to accessible formats page
Made all '+ VAT' instances in the body texts '(plus VAT)' for consistency with other pages
Removed hyphen from second 'cross charge'
Added some contractions e.g. 'you'll', 'you've'
Using NHS Notify
MESH
Added link to MESH
Added onboarding team email
Editing and formatting
Struggling to get no TOC code to work - needs picking up, chased with devs
Added '<code>' to markdown examples, to stop the markdown from rendering and keep the code visible for users to copy
Links and URLs
Changed 'Scroll down to see a guide to the available Markdown' to 'The formatting guide with the available Markdown is on the right-hand side of the page'.
Tell recipients who…
We should probably add a heading for 'Return addresses' - didn't want to add this in just yet as it's getting pulled into the automatic TOC for things we can change, making it look like users can change return addresses
Added link to ODS portal
Accessible formats
Added link to letter pricing page
Changed 'This is available for NHS App messages, emails, text messages and letters' to 'This is available for all message channels'
Made the '4. We’ll check for recipients with access needs' section more concise
Letters in other languages
Made the 'We'll check for recipients who need letters in other languages' section more concise
Delivery times
Updated the NHS App section in line with the Figma prototype, which has the latest content requests from App colleagues
Minor tweaks to wording - 'because there are privacy issues' > 'because of privacy issues', made 'it is' a contraction
Added line breaks in letter section to add more white space
* Generally, added the new code Chris identified to stop the automatic table of contents being added
Providing NHS numbers
Made 'Numbers' lower case in 'NHS numbers'
Amended first link to API to open in a new tab
Support
Added onboarding team email
Get started
Incorporated the onboarding email into the existing sentence
* Removed extra line break in numbered list example.
Copy file name to clipboardExpand all lines: docs/pages/features/letters.md
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@@ -15,7 +15,7 @@ You can use NHS Notify to print and bulk send letters to patients and members of
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{% include components/image.html
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src="nhs-notify-letter-two-sides-example.svg"
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alt="An image showing both sides of a letter sent by NHS Notify"
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caption="An example of a black and white two sided letter sent by NHS Notify."
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caption="An example of a black and white double-sided letter sent by NHS Notify."
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%}
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## What you need to know
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To send letters with NHS Notify, your content must meet our letter specification. This is done automatically for you when you create a letter template using NHS Notify.
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Page size and layout: A4 portrait (210 x 297mm)
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The page size and layout is A4 portrait (210 x 297mm).
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## Envelopes
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NHS Notify uses C5 size envelopes with an address window. This means the A4 letter is folded in half with the recipients address displayed in the address window.
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NHS Notify uses C5 size envelopes with an address window. This means the A4 letter is folded in half with the recipient's address displayed in the address window.
Send free unlimited messages to patients and members of the public that have the NHS App.
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Send free unlimited messages to patients and members of the public who have the NHS App.
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{% include components/image.html
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src="nhs-notify-nhs-app-example-2.svg"
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Banner notifications are short messages that appear on the lock screen of a recipient’s device. They show the recipient that there is an unopened message waiting in their NHS App inbox.
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When a user selects the banner notification, this opens their message in the NHS App.
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To protect recipients, banner notifications pushed by the NHS App do not include any of your message content.
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{% include components/image.html
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src="nhs-notify-nhs-app-banner-notification.svg"
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alt="An image of two mobile devices side by side showing an example banner notification for both iPhone and Android devices pushed by the NHS App."
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alt="An image of 2 mobile devices side by side showing an example banner notification for both iPhone and Android devices pushed by the NHS App."
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caption="An example of a banner notification pushed to an iPhone and an Android device by the NHS App."
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%}
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{% include components/image.html
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src="nhs-notify-nhs-app-badge-notification.svg"
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alt="A screenshot of the NHS App icon with a red badge showing 1 notification."
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caption="An example of a badge notification pushed by NHS App when a message is sent to a recipient’s NHS App inbox."
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caption="An example of a badge notification pushed by the NHS App when a message is sent to a recipient’s NHS App inbox."
- using firewalls, network security groups, and other tools to control and monitor inbound and outbound traffic
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- implementing Virtual Private Clouds (VPCs) for private network environments
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-configuring and managing virtual networks securely
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- using firewalls, network security groups and other tools to control and monitor inbound and outbound traffic
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- implementing virtual private clouds (VPCs) for private network environments
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- performing intrusion detection and prevention monitoring to identify and respond to potential threats via the Cyber Security Operations Centre (CSOC)
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## Security groups and policies
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NHS Notify:
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- defines and enforces security groups and policies
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-restrict communications between different components in the cloud environment
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-restricts communications between different components in the cloud environment
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- regularly reviews and updates security group configurations
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## Secure development practices
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NHS Notify develops its service securely by:
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- following secure coding practices for applications.
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- following secure coding practices for applications
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- conducting regular security assessments, code reviews, and testing
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- implementing continuous integration and continuous deployment (CI/CD) security controls within the pipeline
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@@ -78,7 +79,7 @@ NHS Notify monitors and logs its security by:
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- implementing continuous monitoring for suspicious activities
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- observing and monitoring resources and applications
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- maintaining logs for auditing, analysis, and forensic purposes
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- maintaining logs for auditing, analysis and forensic purposes
Copy file name to clipboardExpand all lines: docs/pages/features/text-messages.md
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{% include components/image.html
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src="nhs-notify-iphone-android-sms-example.svg"
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alt="An image of two mobile devices side by side showing a received text message, one displayed on iPhone and the other displayed on an Android device."
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caption="An example of a text message (SMS) sent by NHS Notify to a iPhone or Android mobile device."
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alt="An image of 2 mobile devices side by side showing a received text message, one displayed on iPhone and the other displayed on an Android device."
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caption="An example of a text message (SMS) sent by NHS Notify to an iPhone or Android mobile device."
Copy file name to clipboardExpand all lines: docs/pages/pricing/how-to-pay.md
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This page describes how NHS England organisations and services pay for the messages they send using NHS Notify.
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If you’re not part of NHS England but will soon be using NHS Notify, we are currently developing another payment process.
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If you’re not part of NHS England but will soon be using NHS Notify, we're currently developing another payment process.
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## Before you start
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## Cross charging
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NHS Notify checks invoices from its suppliers against your monthly message volumes to see if they are correct. You will soon be able to use our dashboard to track how much you’ve spent.
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NHS Notify checks invoices from its suppliers against your monthly message volumes to see if they're correct. You'll soon be able to use our dashboard to track how much you’ve spent.
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We then receipt supplier invoices with the NHS England finance team and cross-charge your service or organisation at the end of the month.
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We then receipt supplier invoices with the NHS England finance team and crosscharge your service or organisation at the end of the month.
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You will only ever be charged for text messages and letters that you have sent.
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You'll only ever be charged for the text messages and letters that you've sent.
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You can include an insert with letters to give recipients other information. For example, this could be a leaflet to a related service.
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If you include an insert with your letter, you will need to pay an insert fee of up to 1.08 pence + VAT for each letter.
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If you include an insert with your letter, you will need to pay an insert fee of up to 1.08 pence (plus VAT) for each letter.
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You can print your inserts elsewhere or use NHS Notify. If you use NHS Notify, you will need to pay the print cost.
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## Returned letter costs
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There is an 18 pence charge for each letter you send that is returned. Returned letters are then destroyed for data security, which costs £5.99 + VAT for every 10,000 letters.
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There is an 18 pence charge for each letter you send that is returned. Returned letters are then destroyed for data security, which costs £5.99 (plus VAT) for every 10,000 letters.
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