Markdown content upload (#23)

* Markdown files added for main navigation pages

Content added to:
/pricing
/pricing/text-messages
/pricing/letters
/pricing/how-to-pay
/get-started
/support

* Markdown files added for all pages for web content first release.

Content added to /features and all subpages apart from /features/roadmap

* Content added to /using-nhs-notify and all subpages

- Links to other subpages have not been added
- Table, inset text and images have not been added

* Spell check

* Added links to internal pages.
Added links to external pages that do not require opening in a new window.
Minor content corrections.

* Links changed to reference docs instead of permalinks.

* Link fixes

* Remove mention of Splunk dashboard

* Added content to the 'Roadmap' page, including headings, bullets and the link to the support page.

* Link fixes - opens in new tab links converted to markdown from in line HTML

* Lowered url in text.

---------

Co-authored-by: emmagifford <[email protected]>
Co-authored-by: Ross Buggins <[email protected]>

Author: 3 people

docs/pages/about/about-child.md

@@ -7,4 +7,5 @@ title: About Child
 parent: About
 nav_order: 1
 permalink: /about/child-about
+published: false
 ---

docs/pages/about.md docs/pages/about/about.mddocs/pages/about.md renamed to docs/pages/about/about.md

@@ -7,4 +7,5 @@ title: About
 nav_order: 2
 has_children: true
 permalink: /about/
+published: false
 ---

docs/pages/features/emails.md

@@ -4,7 +4,25 @@
 
 layout: page
 title: Emails
-nav_order: 2
+parent: Features
+nav_order: 4
 permalink: /features/emails
 section: Message channels
 ---
+
+Use NHS Notify to bulk send free unlimited emails to patients and members of the public.
+
+[insert image with caption here]
+
+## What you need to know
+
+This page will tell you about our email layout and specification.
+
+You might also want to understand more about:
+
+- [email delivery times]({% link pages/using-nhs-notify/delivery-times.md %})
+- [how to edit and format emails]({% link pages/using-nhs-notify/editing-and-formatting.md %})
+- [adding links to emails]({% link pages/using-nhs-notify/links-and-urls.md %})
+- [how to tell recipients who your emails are from]({% link pages/using-nhs-notify/tell-recipients-who-your-messages-are-from.md %})
+
+## Email layout and specification

docs/pages/features/features.md

@@ -0,0 +1,73 @@
+---
+# Feel free to add content and custom Front Matter to this file.
+# To modify the layout, see https://jekyllrb.com/docs/themes/#overriding-theme-defaults
+
+layout: page
+title: Features
+nav_order: 3
+has_children: true
+permalink: /features/
+---
+
+Use NHS Notify to send:
+
+- [NHS App messages]({% link pages/features/nhs-app-messages.md %})
+- [emails]({% link pages/features/emails.md %})
+- [text messages (SMS)]({% link pages/features/text-messages.md %})
+- [letters]({% link pages/features/letters.md %})
+
+## Send messages in bulk to different audiences
+
+You only need a person’s NHS number to send them messages. Choose who you want to message by providing NHS numbers.
+
+## Write your messages
+
+Create reusable templates for the message channels you want to use.
+
+Once you’ve created a template you can:
+
+- [edit and format your messages]({% link pages/using-nhs-notify/editing-and-formatting.md %})
+- [add personalisation]({% link pages/using-nhs-notify/personalisation.md %})
+- [include links and URLs]({% link pages/using-nhs-notify/links-and-urls.md %})
+- [tell recipients who your messages are from]({% link pages/using-nhs-notify/tell-recipients-who-your-messages-are-from.md %})
+
+## Plan how your messages will be sent
+
+Routing plans allow you to send messages to audiences more effectively and sometimes at lower costs.
+
+You can set up routing plans to:
+
+- use certain templates for specific audiences
+- message a recipient with each channel in a specific order
+- set up fallbacks for messages that fail
+- stop sending messages after a channel is successful
+
+## Prevent sending people unnecessary messages
+
+NHS Notify uses the Personal Demographics Service to automatically prevent you from messaging recipients you cannot message.
+
+## Reach audiences with additional needs
+
+You can use NHS Notify to:
+
+- [find recipients with access or language needs]({% link pages/using-nhs-notify/find-recipients-with-access-or-language-needs.md %})
+- [send letters in other languages]({% link pages/using-nhs-notify/letters-in-other-languages.md %})
+- [send letters in accessible formats]({% link pages/using-nhs-notify/accessible-formats.md %})
+
+## See how your messages perform
+
+Track how many messages you’ve sent and find out which ones are not being delivered.
+
+## Automatic sending
+
+To send messages automatically, you’ll need a developer to integrate with the NHS Notify API.
+
+<a href="https://digital.nhs.uk/developer/api-catalogue/nhs-notify" target="_blank">Read our API documentation (opens in a new tab)</a>.
+
+## Keep your data secure
+
+[Learn more about NHS Notify’s security features.]({% link pages/features/security.md %})
+
+## Get support when you need it
+
+NHS Notify is available 24 hours a day, 365 days a year and supported from 8am to 6pm, Monday to Friday excluding bank holidays.

docs/pages/features/letters.md

@@ -4,7 +4,40 @@
 
 layout: page
 title: Letters
-nav_order: 2
+parent: Features
+nav_order: 6
 permalink: /features/letters
 section: Message channels
 ---
+
+You can use NHS Notify to print and bulk send letters to patients and members of the public with addresses in the UK.
+
+[insert image with caption here]
+
+## What you need to know
+
+This page will tell you:
+
+- our letter specification
+- what envelopes we use
+
+You might want to understand more about:
+
+- [letter pricing]({% link pages/pricing/letters.md %})
+- [delivery times for letters]({% link pages/using-nhs-notify/delivery-times.md %})
+- [return addresses]({% link pages/using-nhs-notify/tell-recipients-who-your-messages-are-from.md %})
+- [how to edit and format letters]({% link pages/using-nhs-notify/editing-and-formatting.md %})
+- [sending letters to people with access needs]({% link pages/using-nhs-notify/accessible-formats.md %})
+- [sending letters to people who speak other languages]({% link pages/using-nhs-notify/letters-in-other-languages.md %})
+
+## Letter specification
+
+To send letters with NHS Notify, your content must meet our letter specification. This is done automatically for you when you create a letter template using NHS Notify.
+
+Page size and layout: A4 portrait (210 x 297mm)
+
+## Envelopes
+
+NHS Notify uses C5 size envelopes with an address window. This means the A4 letter is folded in half with the recipients address displayed in the address window.
+
+[insert image with caption here]

docs/pages/features/nhs-app-messages.md

@@ -0,0 +1,42 @@
+---
+# Feel free to add content and custom Front Matter to this file.
+# To modify the layout, see https://jekyllrb.com/docs/themes/#overriding-theme-defaults
+
+layout: page
+title: NHS App messages
+parent: Features
+nav_order: 3
+permalink: /features/nhs-app-messages
+---
+
+Send free unlimited messages to patients and members of the public that have the NHS App.
+
+[insert image with caption here]
+
+## What you need to know
+
+This page will tell you about push notifications from the NHS App.
+
+You might also want to understand more about:
+
+- [delivery times for NHS App messages]({% link pages/using-nhs-notify/delivery-times.md %})
+- [how to tell recipients who your NHS App messages are from]({% link pages/using-nhs-notify/tell-recipients-who-your-messages-are-from.md %})
+- [how to edit and format NHS App messages]({% link pages/using-nhs-notify/editing-and-formatting.md %})
+
+## Push notifications
+
+The NHS App will send push notifications to your recipient’s device whenever you send them an NHS App message.
+
+Recipients can choose if they want to receive notifications or not in the NHS App. Depending on their choice, NHS App messages will push a banner notification and badge notification to their device.
+
+### Banner notifications
+
+Banner notifications are short messages that appear on the lock screen of a recipient’s device. They show the recipient that there is an unopened message waiting in their NHS App inbox.
+
+To protect recipients, banner notifications pushed by the NHS App never include any of your message content.
+
+[insert image with caption here]
+
+### Badge notifications
+
+When a recipient receives a NHS App message, a badge notification will appear on the NHS App icon. Badges let NHS App users know that there’s an unopened message or notification for them in the app.

docs/pages/features/roadmap.md

@@ -0,0 +1,55 @@
+---
+# Feel free to add content and custom Front Matter to this file.
+# To modify the layout, see https://jekyllrb.com/docs/themes/#overriding-theme-defaults
+
+layout: page
+title: Roadmap
+parent: Features
+nav_order: 1
+permalink: /features/roadmap
+---
+
+
+The NHS Notify roadmap shows what we’re working on and some of the things we’ve done.
+
+The roadmap is only a guide. It does not cover everything we do, and some things may change.
+
+You can [contact us]({% link pages/support/support.md %}) if you:
+
+- have questions about the roadmap
+- want to get involved in user research
+- have suggestions for new features
+
+## Things we're working on now
+
+- Let users provide alternative contact details in certain approved circumstances
+- Standardise letter printing using PDFs
+- Improve onboarding for new users
+- Increase print capacity and resilience by bringing in an additional supplier
+- Let users create and manage their own templates
+- Publish a new website with information about NHS Notify
+- Let users manage their own routing plans
+- Provide real-time message statuses to show whether messages have been successfully delivered
+- Show users which recipients have NHS App accounts and notifications enabled
+- Let users subscribe to more detailed NHS APP message statuses
+
+## Things we'll do later
+
+- Improve how we validate postal addresses
+- Develop more efficient onboarding processes
+- Provide more granular message statuses for all channels
+- Increase capacity for traffic from multiple users
+- Enable letters sent to recipients to be shared to GP medical records
+- Launch a real-time reporting dashboard
+
+## Things we've done
+
+- Let users send direct, one-to-one messages to recipients to enable more organisations and services to use NHS Notify
+- Provided message statuses for single messages through the API, allowing users to build their own reporting solutions and see how their messages are performing
+- Let users customise the text message sender name and the email address that messages are sent from, improving engagement and trust from recipients as they can verify who is messaging them
+- Let users set up reply-to email address to enable recipients to respond to messages where needed
+- Implemented a process to improve the accuracy of patient data in the Personal Demographics Service, increasing the reliability and effectiveness of messages
+- Explored Rich Communication Services (RCS) messages as a new message channel, with the aim to reduce costs of longer text messages
+- Let users send free-text NHS App messages without the need for templates, making it more efficient to message recipients on a one-to-one basis
+- Let users have multiple, simultaneous campaigns so they can message recipients about different subjects while another campaign is still running
+- Reformatted NHS numbers on printed letters to conform to NHS style guidelines

docs/pages/features/security.md

@@ -0,0 +1,115 @@
+---
+# Feel free to add content and custom Front Matter to this file.
+# To modify the layout, see https://jekyllrb.com/docs/themes/#overriding-theme-defaults
+
+layout: page
+title: Security
+parent: Features
+nav_order: 2
+permalink: /features/security
+---
+
+NHS Notify is part of NHS England and is built for the security needs of its organisations and services.
+
+This means NHS Notify:
+
+- uses the Data Security and Protection Toolkit (DSPT) self-assessment return and holds the status “Standards Met”
+- is a GDPR compliant service
+- aligns to the Information Security Management System standard (ISO 27001:2022)
+- uses the Cyber Assessment Framework (CAF), developed by the National Cyber Security Centre (NCSC)
+- adheres to the 10 National Data Guardian's Data Security Standards
+
+NHS Notify also has approaches for:
+
+- identity and access management
+- risk assessments
+- network security
+- security groups and policies
+- secure development practices
+- data protection
+- patch management
+- security monitoring and logging
+- secure configuration
+- regulatory compliance
+
+## Identity and access management (IAM)
+
+NHS Notify:
+
+- implements strong authentication methods, including multi-factor authentication
+- uses identity and access controls to ensure least privilege access
+- regularly reviews and audits user access permissions
+
+## Risk assessments
+
+NHS Notify uses risk assessments to:
+
+- identify and assess potential cybersecurity risks
+- evaluate the impact and likelihood of various cyber threats
+
+## Network security
+
+NHS Notify maintains network security by:
+
+- configure and managing virtual networks securely
+- using firewalls, network security groups, and other tools to control and monitor inbound and outbound traffic
+- implementing Virtual Private Clouds (VPCs) for private network environments
+- performing intrusion detection and prevention monitoring to identify and respond to potential threats via the Cyber Security Operations Centre (CSOC)
+
+## Security groups and policies
+
+NHS Notify:
+
+- defines and enforces security groups and policies
+- restrict communications between different components in the cloud environment
+- regularly reviews and updates security group configurations
+
+## Secure development practices
+
+NHS Notify develops its service securely by:
+
+- following secure coding practices for applications.
+- conducting regular security assessments, code reviews, and testing
+- implementing continuous integration and continuous deployment (CI/CD) security controls within the pipeline
+
+## Data protection
+
+NHS Notify protects data by:
+
+- encrypting sensitive data, both in transit and at rest
+- using encryption mechanisms provided by cloud service providers
+- managing and controlling encryption keys
+- performing regular data backups and storing it securely
+
+## Patch management
+
+NHS Notify:
+
+- regularly updates and patches software, systems and makes use of server-less technology
+- uses a systematic process for testing and applying patches
+- monitors vendor security advisories for timely updates
+
+## Security monitoring and logging
+
+NHS Notify monitors and logs its security by:
+
+- implementing continuous monitoring for suspicious activities
+- observing and monitoring resources and applications
+- maintaining logs for auditing, analysis, and forensic purposes
+
+## Security configuration
+
+NHS Notify:
+
+- applies system hardening
+- ensures that systems and devices are securely configured
+- disables unnecessary services and features
+- regularly audits and updates configurations to align with security best practices
+
+## Regulatory compliance
+
+NHS Notify stays compliant with relevant data protection and cybersecurity regulations by:
+
+- staying informed
+- conducting regular audits
+- carrying out penetration testing to check for adherence to compliance requirements

docs/pages/features/text-messages.md

@@ -0,0 +1,22 @@
+---
+# Feel free to add content and custom Front Matter to this file.
+# To modify the layout, see https://jekyllrb.com/docs/themes/#overriding-theme-defaults
+
+layout: page
+title: Text messages (SMS)
+parent: Features
+nav_order: 5
+permalink: /features/text-messages-sms
+---
+
+Use NHS Notify to bulk send text messages such as invitations, alerts, notifications or reminders to your audiences.
+
+[insert image with caption here]
+
+## What you need to know
+
+You might want to understand more about:
+
+- [text message pricing]({% link pages/pricing/text-messages.md %})
+- [delivery times for text messages]({% link pages/using-nhs-notify/delivery-times.md %})
+- [how to tell audiences who your text messages are from]({% link pages/using-nhs-notify/tell-recipients-who-your-messages-are-from.md %})