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docs/pages/using-nhs-notify/message-status.md

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@@ -56,7 +56,7 @@ Messages and channels that have not reached a recipient will have a 'failed' sta
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| PDS response date of birth does not match given date of birth. |
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| PDS - patient is formally dead. |
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| PDS - patient is informally dead. |
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| PDS - patient has exit an code. |
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| PDS - patient has an exit code. |
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| PDS - contact detail is malformed. |
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| PDS - patient does not exist. |
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@@ -89,10 +89,10 @@ There are specific statuses for each message channel:
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| Status | Description |
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| ----------------- | -------------------------------------------------------------------------------------------------------------------------------------------- |
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| created | The NHS App message has been created. |
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| skipped | The NHS App message has been skipped. |
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| sending | The NHS App message is in the process of being sent. |
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| delivered | The NHS App message was successfully delivered. |
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| created | The email has been created. |
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| skipped | The email has been skipped. |
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| sending | The email is in the process of being sent. |
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| delivered | The email was successfully delivered. |
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| failed | [Read more about failed messages descriptions](#failed-messages). |
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| permanent_failure | The provider could not deliver the message because the email address was wrong. |
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| temporary_failure | The provider could not deliver the message. This can happen when the recipient’s inbox is full or their anti-spam filter rejects your email. |
@@ -107,15 +107,15 @@ There are specific statuses for each message channel:
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| sending | The text message is in the process of being sent. |
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| delivered | The text message was successfully delivered. |
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| failed | [Read more about failed messages descriptions](#failed-messages). |
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| permanent_failure | The provider could not deliver the message. This can happen if the phone number was wrong or if the network operator rejects the message |
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| permanent_failure | The provider could not deliver the message. This can happen if the phone number was wrong or if the network operator rejects the message. |
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| temporary_failure | The provider could not deliver the message. This can happen when the recipient’s phone is off, has no signal, or their text message inbox is full. |
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| technical_failure | Your message was not sent because there was a problem between NHS Notify and the provider. You will not be charged for text messages that are affected by a technical failure. |
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### Letter status descriptions
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| Status | Description |
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| ------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
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| created | The text message has been created. |
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| created | The letter has been created. |
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| accepted | NHS Notify has sent the letter to the provider to be printed. |
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| skipped | The letter has been skipped. |
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| sending | The letter is in the process of being sent. |

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