Merge pull request #10 from NHSDigital/Creating-templates-and-personalisation-update

Creating templates guidance + personalisation updates + text message pricing update

Author: jakecosgrove

docs/assets/worddocs/Email template NHS Notify 2.docx

@@ -19,7 +19,7 @@ You may pay more for each message if you:
 
 ## Long text messages
 
-If a text message is longer than 160 characters (including spaces), it counts as more than one message.
+If a text message is longer than 160 characters (including spaces), it will be charged as more than one message.
 
 | Message length       | Charge          |
 | -------------------- | --------------- |
@@ -32,7 +32,7 @@ If a text message is longer than 160 characters (including spaces), it counts as
 
 ## Signs and symbols
 
-The following signs and symbols count as 2 characters each:
[]{}^\|~€.
+The following signs and symbols count as 2 characters each:[]{}^\|~€.
 
 Using them can increase the cost of sending text messages.
 

docs/assets/worddocs/Letter template NHS Notify - large print.docx

@@ -5,7 +5,7 @@
 layout: page
 title: Accessible formats
 parent: Using NHS Notify
-nav_order: 1
+nav_order: 5
 permalink: /using-nhs-notify/accessible-formats
 section: Writing a message
 ---