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3 | 3 | # To modify the layout, see https://jekyllrb.com/docs/themes/#overriding-theme-defaults |
4 | 4 |
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5 | 5 | layout: page |
6 | | -title: Message plans |
| 6 | +title: Routing plans |
7 | 7 | parent: Using NHS Notify |
8 | 8 | nav_order: 4 |
9 | | -permalink: /using-nhs-notify/message-plans |
| 9 | +permalink: /using-nhs-notify/routing-plans |
10 | 10 | section: Sending a message |
11 | 11 | --- |
12 | 12 |
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13 | | -You'll need to create a message plan to decide how messages will be sent to your recipients. |
| 13 | +You'll need to create a routing plan to decide how messages will be sent to your recipients. |
14 | 14 |
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15 | | -Setting up a message plan can make your messages more effective and sometimes lower messaging costs. |
| 15 | +Setting up a routing plan can make your messages more effective and sometimes lower messaging costs. |
16 | 16 |
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17 | | -You can set up message plans to: |
| 17 | +You can set up routing plans to: |
18 | 18 |
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19 | 19 | - [send messages in a cascade](#message-cascades) |
20 | 20 | - use specific message templates for different groups of recipients |
21 | 21 | - stop sending messages to a recipient when a channel is successful |
22 | 22 |
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23 | | -## Message plans and contact details from the Personal Demographics Service (PDS) |
| 23 | +## Routing plans and contact details from the Personal Demographics Service (PDS) |
24 | 24 |
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25 | | -NHS Notify checks for each recipient's contact details before we send any messages using a message plan. |
| 25 | +NHS Notify checks for each recipient's contact details before we send any messages using a routing plan. |
26 | 26 |
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27 | 27 | This means that if we do not find a recipient's contact details for a message channel, we'll automatically skip that channel. |
28 | 28 |
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29 | | -We do not re-check for contact details each time there's a fallback in a message plan. |
| 29 | +We do not re-check for contact details each time there's a fallback in a routing plan. |
30 | 30 |
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31 | 31 | ## Message cascades |
32 | 32 |
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33 | | -A message cascade allows you to message a recipient with different channels in the order you choose. You can set up primary and secondary message cascades in your message plan. |
| 33 | +A message cascade allows you to message a recipient with different channels in the order you choose. You can set up primary and secondary message cascades in your routing plan. |
34 | 34 |
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35 | 35 | ### Primary cascades |
36 | 36 |
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