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Ignoring the emphasis space rule as we want that in our Markdown example and returning 'message plan' back to 'routing plan'.
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docs/pages/using-nhs-notify/message-plans.md

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# To modify the layout, see https://jekyllrb.com/docs/themes/#overriding-theme-defaults
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layout: page
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title: Message plans
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title: Routing plans
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parent: Using NHS Notify
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nav_order: 4
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permalink: /using-nhs-notify/message-plans
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permalink: /using-nhs-notify/routing-plans
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section: Sending a message
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---
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You'll need to create a message plan to decide how messages will be sent to your recipients.
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You'll need to create a routing plan to decide how messages will be sent to your recipients.
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Setting up a message plan can make your messages more effective and sometimes lower messaging costs.
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Setting up a routing plan can make your messages more effective and sometimes lower messaging costs.
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You can set up message plans to:
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You can set up routing plans to:
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- [send messages in a cascade](#message-cascades)
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- use specific message templates for different groups of recipients
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- stop sending messages to a recipient when a channel is successful
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## Message plans and contact details from the Personal Demographics Service (PDS)
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## Routing plans and contact details from the Personal Demographics Service (PDS)
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NHS Notify checks for each recipient's contact details before we send any messages using a message plan.
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NHS Notify checks for each recipient's contact details before we send any messages using a routing plan.
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This means that if we do not find a recipient's contact details for a message channel, we'll automatically skip that channel.
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We do not re-check for contact details each time there's a fallback in a message plan.
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We do not re-check for contact details each time there's a fallback in a routing plan.
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## Message cascades
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A message cascade allows you to message a recipient with different channels in the order you choose. You can set up primary and secondary message cascades in your message plan.
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A message cascade allows you to message a recipient with different channels in the order you choose. You can set up primary and secondary message cascades in your routing plan.
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### Primary cascades
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scripts/config/markdownlint.yaml

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# https://github.com/DavidAnson/markdownlint/blob/main/doc/md022.md
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MD022: false
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# https://github.com/DavidAnson/markdownlint/blob/main/doc/md037.md
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MD037: false

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