Update /how-to-pay with new payment process and payment terms. Add /memorandum-of-understanding.

Author: emmagifford

docs/pages/pricing-and-commercial/how-to-pay.md

@@ -10,20 +10,37 @@ permalink: /pricing-and-commercial/how-to-pay
 redirect_from: /pricing/how-to-pay
 ---
 
-This page describes how NHS England organisations and services pay for the messages they send using NHS Notify.
+This page includes our payment terms and guidance on how to pay.
 
-If you’re not part of NHS England but will soon be using NHS Notify, we're currently developing another payment process.
+## Payment terms
 
-## Before you start
+The payment terms document is a financial agreement that sets out our charges and rules. It forms part of your wider connection agreement with NHS England.
 
-Your organisation or service must have the appropriate governance and approvals in place to pay for messages it sends with NHS Notify.
+We'll send the payment terms to you to sign digitally via DocuSign during onboarding. You must sign this document and set up the payment process before you can go live.
 
-You must provide your cost centre number before you start sending messages. This is because NHS Notify initially covers your messaging costs and later cross charges your organisation.
+The [payment terms (blank version)](link to doc) are available for you to read beforehand.
 
-## Cross charging
+## How charges and payment work
 
-NHS Notify checks invoices from its suppliers against your monthly message volumes to see if they're correct. You'll soon be able to use our dashboard to track how much you’ve spent.
+We charge based on the volume of messages you send, specifically letters and text messages. These charges cover the direct costs of providing the service.
 
-We then receipt supplier invoices with the NHS England finance team and cross charge your service or organisation at the end of the month.
+### Charging rules
 
-You'll only ever be charged for the text messages and letters that you've sent.
+As detailed in the payment terms, the following rules apply:
+
+- charges apply from the financial year 2025 to 2026 and onwards, until we send you an updated agreement
+- we'll add VAT to your invoices - all prices listed in the payment terms and on our website exclude VAT
+- we'll notify you before we introduce any price increases (for example, postal tariff changes)
+- you must not add any margin or fees when charging any end user organisations - you can only pass on our costs
+
+### Payment process
+
+The process starts once you've signed the payment terms.
+
+1. Send a purchase order (PO) to <[email protected]>. Raise the PO based on your total expected annual charge per message channel.
+2. Charges will apply from your 'service commencement’ date, which we'll confirm with you.
+3. We'll provide monthly estimates of your charges within/at least 20 days before the end of the month.
+4. We raise invoices every financial quarter in arrears through NHS Shared Business Services.
+5. You must pay invoices within 30 days.
+
+If you have any queries about the value of invoices, email <[email protected]> within 3 months of when you received the invoice.

docs/pages/pricing-and-commercial/memorandum-of-understanding.md

@@ -0,0 +1,30 @@
+---
+# Feel free to add content and custom Front Matter to this file.
+# To modify the layout, see https://jekyllrb.com/docs/themes/#overriding-theme-defaults
+
+layout: page
+title: "Memorandum of understanding: your agreement to use NHS Notify"
+parent: Pricing and commercial
+nav_order: 5
+permalink: /pricing-and-commercial/memorandum-of-understanding
+---
+
+To use NHS Notify, you must agree to the terms in this memorandum of understanding and the [payment terms](https://notify.nhs.uk/pricing-and-commercial/how-to-pay#payment-terms).
+
+We'll send you the memorandum of understanding to sign digitally during onboarding. You must sign this before you can go live with NHS Notify.
+
+The [memorandum of understanding (blank version)](link to doc) is available online for you to read beforehand.
+
+## About the memorandum of understanding
+
+The memorandum of understanding is a written agreement between your service and NHS England. It sets out the terms for your use of NHS Notify.
+
+The agreement is not a legally binding contract. It is a clear statement that both parties agree to follow the terms.
+
+The agreement covers:
+
+- how NHS England will make NHS Notify available to you
+- your responsibility to comply with our acceptable use policies
+- how you agree to pay for the service
+- how you're responsible for any organisations you connect to NHS Notify
+- how either party can end the agreement with 30 days of notice