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Update app/posts/screening-invite/2025/09/2025-08-13-invite-breast-screening-pilot-user-research.md
Co-authored-by: Ralph <[email protected]>
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app/posts/screening-invite/2025/09/2025-08-13-invite-breast-screening-pilot-user-research.md

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@@ -79,7 +79,7 @@ We’ve found out that:
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1) **The change to digital messages can impact the people who use their letter as a reminder**
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Two people said they forgot about their appointment because they didn’t have a letter, with one of them saying they need letters because they have memory loss issues.
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Letters can have the advantage of being easily visible as you put them on fridges or other places at home. For some, messages on a phone can be harder to remember in comparison and we have previously seen there can be issues relocating an NHS App message in our pre-pilot user research.
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Letters have the advantage of being easily visible. Users put them on fridges or other places at home. Messages on a phone can be harder to remember. In previous research we saw people have issues relocating NHS App messages.
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2) **Letters do not need to act as reminders to people with strong calendar habits**

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