Light restructure, edits, new screenshot of post-image variant

Author: rivalee

app/manage-breast-screening/2025/12/exit-pause-resume-appointment/exit-appointment-post-images.png

@@ -12,22 +12,35 @@ tags:
   - screening
 ---
 
-We've added the functionality for users to exit, pause and resume a breast screening appointment. This flow is accessed from a link in the top header ('Exit appointment'). 
-
-We've added the link to the top left because that's a strongly established software pattern: closing a window is normally in the top left, where it’s easy to find. This is normally where the site navigation sits, which we hide during the workflow to allow the user to focus on the task. 
-
-## Exiting an appointment
+We've added the functionality for users to exit, pause and resume a breast screening appointment. 
 
 Users need to be able to exit an appointment. They might need to do this in a few situations: 
 
-* They’ve selected the wrong person from the clinic list and need to switch to another participant
+* The mammographer can’t continue the appointment, or there’s an interruption leading to the appointment needing to be paused and resumed later that day
 * There is pain during screening, or there’s a technical issue in the clinic (for example) – which means the appointment cannot proceed 
-* The mammographer can’t continue the appointment, or there’s an interruption to the appointment leading to the appointment needing to be paused and resumed later that day
+* They’ve selected the wrong person from the clinic list and need to switch to another participant
 
 
+## Exiting from the workflow 
+
+Exiting is accessed from a link in the top header ('Exit appointment'). 
+
+We've added the link to the top left because that's a strongly established software pattern: closing a window is normally in the top left, where it’s easy to find. This is normally where the site navigation sits, which we hide during [the workflow](/manage-breast-screening/2025/11/a-new-appointment-workflow/) to allow the user to focus on the task. 
+
 ![The 'Confirm identity' step of the workflow. An 'Exit appointment' link is located in the top left corner, directly below the main NHS header.](workflow-with-exit-link.png)
 
-![The 'Exit appointment' page. A radio button question asks, 'Will this appointment be resumed today?' with three options: 'Yes, pause and save changes', 'No, appointment cannot proceed', and 'Discard changes and revert status to checked in'.](exit-appointment.png)
+### Exiting an appointment before images have been taken
+
+Before images are taken, we allow users to discard changes made, or choose 'Appointment cannot proceed'. 
+
+![The 'Exit appointment' page before images have been taken. A radio button question asks, 'Will this appointment be resumed today?' with three options: 'Yes, pause and save changes', 'No, appointment cannot proceed', and 'Discard changes and revert status to checked in'.](exit-appointment.png)
+
+### Exiting an appointment after images are taken 
+
+After images are taken, they must be reported, so the only option is to proceed with the appointment – so the user can only pause the appointment. It's not possible to discard changes or stop the appointment. 
+
+![Pause appointment page state after images have been taken. The title says 'This appointment will be paused' with text warning that changes can't be discarded after images are taken. There is a button to 'Confirm' and a link to 'Cancel and return to appointment'](exit-appointment-post-images.png)
+
 
 ## Pausing and resuming an appointment
 
@@ -45,11 +58,10 @@ After an appointment is paused, and it turns out it can't be resumed after all,
 
 ![Pause appointment page state. An important banner says, ‘This appointment is paused’. There is a button to ‘Resume appointment’ and a link for ‘Appointment cannot proceed’.](pause-appointment.png)
 
-## If the appointment cannot proceed
 
-If the appointment cannot proceed, the user can choose ‘No, appointment cannot proceed’ to be redirected to the appointment cannot proceed flow. The clinician can then select a reason why it can’t proceed, and can optionally request to reschedule the appointment. For more on ending breast screening appointments, see this design history post: [ending breast screening appointments](https://design-history.prevention-services.nhs.uk/manage-breast-screening/2025/11/ending-breast-screening-appointments/).
+## If the appointment cannot proceed
 
-If images have been taken at this point, we won’t show this option, as the appointment can’t be stopped. 
+If the appointment cannot proceed, and images haven't been taken yet, the user can choose ‘No, appointment cannot proceed’ to be redirected to the appointment cannot proceed flow. The clinician can then select a reason why it can’t proceed, and can optionally request to reschedule the appointment. For more on ending breast screening appointments, see [ending breast screening appointments](/manage-breast-screening/2025/11/ending-breast-screening-appointments/).
 
 ## Selecting the wrong person by mistake
 
@@ -59,7 +71,7 @@ If the clinician mistakenly selects the wrong person and starts to complete info
 
 ### Exploring an interim review step when data is saved
 
-We might want to explore showing the review page to the appointment pauser or resumer, so they’re aware of what data has been added during the appointment so far. 
+We might want to explore showing the review page to the mammographer when pausing, discarding, or resuming, so they’re aware of what data has been added during the appointment so far. 
 
 ### User research and usability testing