Merge pull request #64 from NHSDigital/nbs

add nbs public design history

Author: jolumley-nhs

app/_layouts/product.njk

@@ -38,7 +38,8 @@
           "Manage breast screening"
         ] },
         { title: "Vaccinations", services: [
-          "Record a vaccination"
+          "Record a vaccination",
+          "Book a vaccination"
         ] }
       ] %}
 

app/images/book-a-vaccination/2024/12/rsv-pregnancy-self-referral/rsvpregko.png

@@ -0,0 +1,11 @@
+---
+layout: collection
+title: Book a vaccination
+description: The citizen facing national booking service (NBS)
+area: Vaccinations
+pagination:
+  data: collections.book-a-vaccination
+  reverse: true
+  size: 50
+permalink: "book-a-vaccination/{% if pagination.pageNumber > 0 %}page/{{ pagination.pageNumber + 1 }}{% endif %}/"
+---

app/images/book-a-vaccination/2024/12/rsv-pregnancy-self-referral/rsvpregsr.png

@@ -0,0 +1,19 @@
+---
+title: "What is the national booking service?"
+date: 2024-08-15
+---
+
+
+## Vision 
+
+The national booking service (NBS) will ensure everyone in England who needs a vaccination can book an appointment securely, quickly and easily
+
+The aim is to make it easier for citizens to find and book appointments.
+
+
+## Hypothesis
+ 
+We believe that citizens need the flexibility to book and manage appointments themselves or have someone do it for them. 
+
+Therefore, a digital booking system with the ability to search, book, amend, or cancel is required, either directly by the user or a proxy (friend, relative, relative, or contact centre agent)
+ 

app/images/book-a-vaccination/2025/03/enabling-joint-bookings/addingpeople.png

@@ -0,0 +1,30 @@
+---
+title: "Designing a pregnancy self-referral journey for RSV"
+date: 2024-12-10
+---
+As part of the RSV expansion we explored the options for adding a route for people who are 28 weeks pregnant or more.
+
+We hypothesised that the easiest way to include this route would be via a self-referral page.
+    
+
+
+## What we did 
+
+We designed a new screen which is shown when a citizen is not age eligible.
+
+![](rsvpregsr.png)
+
+This follows the familiar pattern for self-referral that we use in the Covid-19 and Flu journeys. The main difference is that we've asked the user directly whether they are pregnant. This is because covid and flu have more groups that qualify for self-referral.
+
+We designed a new kick out screen, to be shown where users have selected that they are not over 28 weeks pregnant.
+
+![](rsvpregko.png)
+
+## Findings
+ 
+Users understood the self referral screen, and were able to understand the requirement to be over 28 weeks pregnant to book the vaccine.
+
+As all participants understood the 28 week eligibility rule for getting the RSV vaccine they were not surprised when they saw the screen indicating they could not book an appointment because they were not yet eligible.
+
+Some participants suggested they would like to book in advance, in anticipation of being over 28 weeks pregnant when they get the vaccine. As NBS currently only shows availability 21 days in advance, this would have to be explored as part of a bigger expansion to allow pregnant people to potentially book further in advance than 21 days. 
+