- Q: If I can't access production, how can I check data, for example to respond to a support call? A: one approach is to build a facility (which must be automated, controlled and secured - so likely to be triggered via a pipeline) to clone the production database into a short-lived and isolated copy, so that data can be checked safely without anyone accessing production. Read-replicas can potentially be used instead, but they are (obviously) limited to read-only, and will often consume more cost and energy than on-demand clones ([ARCHITECTURE-SUSTAINABILITY](https://digital.nhs.uk/about-nhs-digital/our-work/nhs-digital-architecture/principles/deliver-sustainable-services)). As above, access must be audited and strictly controlled.
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