Connect Onlyoffice with owncloud

[samuraiohelson]

Hi. Please help me, when i try to connect owncloud with onlyoffice i got this error:

"Error when trying to connect (Error occurred in the document service: Error while downloading the document file to be converted.) (version 7.1.1.23)"

Logs from the owncloud.log file:

####################################Log start############################
{"reqId":"8yDJpC0dKJF57RfLgYeT","level":3,"time":"2022-08-02T12:55:35+00:00","remoteAddr":"192.168.6.88","user":"--","app":"PHP","method":"GET","url":"/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.KbU8VCjjP4cgDTKu-xSqqsmqwm99pxFC9PfWbdDQJ4M","message":"file_get_contents(/var/www/html/owncloud/apps/onlyoffice/assets/en-US/new.docx): failed to open stream: No such file or directory at /var/www/html/owncloud/apps/onlyoffice/controller/callbackcontroller.php#356"}
{"reqId":"Aj4TnPA1wVqYUNQeDYMh","level":3,"time":"2022-08-02T12:55:36+00:00","remoteAddr":"192.168.6.88","user":"--","app":"PHP","method":"GET","url":"/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.KbU8VCjjP4cgDTKu-xSqqsmqwm99pxFC9PfWbdDQJ4M","message":"file_get_contents(/var/www/html/owncloud/apps/onlyoffice/assets/en-US/new.docx): failed to open stream: No such file or directory at /var/www/html/owncloud/apps/onlyoffice/controller/callbackcontroller.php#356"}
{"reqId":"isoFiwLMPQb1NJ2MXUNP","level":3,"time":"2022-08-02T12:55:37+00:00","remoteAddr":"192.168.6.88","user":"--","app":"PHP","method":"GET","url":"/index.php/apps/onlyoffice/empty?doc=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY3Rpb24iOiJlbXB0eSJ9.KbU8VCjjP4cgDTKu-xSqqsmqwm99pxFC9PfWbdDQJ4M","message":"file_get_contents(/var/www/html/owncloud/apps/onlyoffice/assets/en-US/new.docx): failed to open stream: No such file or directory at /var/www/html/owncloud/apps/onlyoffice/controller/callbackcontroller.php#356"}
{"reqId":"62HuuHnaRddt8jkPzEds","level":3,"time":"2022-08-02T12:55:39+00:00","remoteAddr":"192.168.8.232","user":"administrator","app":"onlyoffice","method":"PUT","url":"/index.php/apps/onlyoffice/ajax/settings/address","message":"GetConvertedUri on check error: {"Exception":"Exception","Message":"Error occurred in the document service: Error while downloading the document file to be converted.","Code":0,"Trace":"#0 \/var\/www\/html\/owncloud\/apps\/onlyoffice\/lib\/documentservice.php(94): OCA\\Onlyoffice\\DocumentService->ProcessConvServResponceError()\n#1 \/var\/www\/html\/owncloud\/apps\/onlyoffice\/lib\/documentservice.php(437): OCA\\Onlyoffice\\DocumentService->GetConvertedUri()\n#2 \/var\/www\/html\/owncloud\/apps\/onlyoffice\/controller\/settingscontroller.php(172): OCA\\Onlyoffice\\DocumentService->checkDocServiceUrl()\n#3 \/var\/www\/html\/owncloud\/lib\/private\/AppFramework\/Http\/Dispatcher.php(170): OCA\\Onlyoffice\\Controller\\SettingsController->SaveAddress()\n#4 \/var\/www\/html\/owncloud\/lib\/private\/AppFramework\/Http\/Dispatcher.php(89): OC\\AppFramework\\Http\\Dispatcher->executeController()\n#5 \/var\/www\/html\/owncloud\/lib\/private\/AppFramework\/App.php(100): OC\\AppFramework\\Http\\Dispatcher->dispatch()\n#6 \/var\/www\/html\/owncloud\/lib\/private\/AppFramework\/Routing\/RouteActionHandler.php(47): OC\\AppFramework\\App::main()\n#7 \/var\/www\/html\/owncloud\/lib\/private\/Route\/Router.php(344): OC\\AppFramework\\Routing\\RouteActionHandler->__invoke()\n#8 \/var\/www\/html\/owncloud\/lib\/base.php(928): OC\\Route\\Router->match()\n#9 \/var\/www\/html\/owncloud\/index.php(54): OC::handleRequest()\n#10 {main}","File":"\/var\/www\/html\/owncloud\/apps\/onlyoffice\/lib\/documentservice.php","Line":236}"}

####################################Log End#############################

[SergeyKorneyev]

Hi,
It looks like the submodule with empty documents is missing in your connector installation. Could you try downloading it with
git submodule update --init ?