[Outlook] (Smart Alerts) Fix term used for offline scenario in Outlook on the web and new Outlook on Windows (#5229)

* Replace term

* Fix wording

Author: samantharamon

docs/outlook/one-outlook.md

@@ -98,10 +98,10 @@ When you turn on the [offline setting](https://support.microsoft.com/office/2460
 
 | Scenario | Task pane and function command add-ins | Event-based add-ins |
 | ----- | ----- | ----- |
-| No internet connection when Outlook is launched | Installed add-ins don't appear on the ribbon or action bar. | Because Outlook can't determine which add-ins are installed while offline, event-based add-ins can't activate when the event they handle occurs.<br><br>In this scenario, to ensure that Smart Alerts add-ins still check mail items for compliance before they're sent, administrators can configure the **OnSendAddinsEnabled** mailbox policy in Exchange Online PowerShell. When configured, outgoing items are saved to the **Drafts** folder instead of the **Outbox** folder to prevent them from being automatically sent when the machine reconnects to the internet. For more information, see the "Offline when Outlook launches" section of [Handle OnMessageSend and OnAppointmentSend events in your Outlook add-in with Smart Alerts](onmessagesend-onappointmentsend-events.md#offline-when-outlook-launches). |
-| A connection is established after launching Outlook while offline | Installed add-ins appear on the ribbon and action bar. | Outlook will be able to identify which event-based add-ins are installed. Installed add-ins can then activate when the event they handle occurs.<br><br>When you select **Send** on a mail item that was blocked by the **OnSendAddinsEnabled** mailbox policy, the Smart Alerts add-in runs to check for compliance. |
+| No internet connection when Outlook is launched | Installed add-ins don't appear on the ribbon or action bar. | Because Outlook can't determine which add-ins are installed while offline, event-based add-ins can't activate when the event they handle occurs.<br><br>In this scenario, to ensure that Smart Alerts add-ins still check messages for compliance before they're sent, administrators can configure the **OnSendAddinsEnabled** mailbox policy in Exchange Online PowerShell. When configured, outgoing messages are saved to the **Drafts** folder instead of the **Outbox** folder to prevent them from being automatically sent when the machine reconnects to the internet. For more information, see the "Offline when Outlook launches" section of [Handle OnMessageSend and OnAppointmentSend events in your Outlook add-in with Smart Alerts](onmessagesend-onappointmentsend-events.md#offline-when-outlook-launches). |
+| A connection is established after launching Outlook while offline | Installed add-ins appear on the ribbon and action bar. | Outlook will be able to identify which event-based add-ins are installed. Installed add-ins can then activate when the event they handle occurs.<br><br>When you select **Send** on a message that was blocked by the **OnSendAddinsEnabled** mailbox policy, the Smart Alerts add-in runs to check for compliance. |
 | Machine loses connection while Outlook is in use | If you lose connection while using Outlook, your installed add-ins won't run. A dialog or notification is shown to notify that you're offline. | If you lose connection when an event occurs, the behavior differs depending on the type of event-based add-in.<ul><li>**Smart Alerts add-ins**: When you select **Send**, the behavior depends on whether the add-in implements the **prompt user**, **soft block**, or **block** send mode option. To learn more, see the "Intermittent connection" section of [Handle OnMessageSend and OnAppointmentSend events in your Outlook add-in with Smart Alerts](onmessagesend-onappointmentsend-events.md#intermittent-connection).</li><li>**Other event-based add-ins**: An add-in doesn't activate when the event it handles occurs.</li></ul> |
-| A connection is reestablished | Installed add-ins can run operations again. | Installed add-ins resume handling events when they occur. Mail items that were moved to the **Outbox** folder are sent. When items in the **Drafts** folder are sent, Smart Alerts add-ins are activated to ensure that the mail items are compliant. |
+| A connection is reestablished | Installed add-ins can run operations again. | Installed add-ins resume handling events when they occur. Messages that were moved to the **Outbox** folder are sent. When messages in the **Drafts** folder are sent, Smart Alerts add-ins are activated to ensure compliance. |
 
 ## Development experience feedback
 

docs/outlook/onmessagesend-onappointmentsend-events.md

@@ -147,7 +147,7 @@ When Outlook launches without internet connectivity, it's unable to determine wh
 
 # [Web/Windows (new)](#tab/web-new-windows)
 
-For Outlook on the web and new Outlook on Windows, configure the **OnSendAddinsEnabled** mailbox policy in Exchange Online PowerShell.
+For Outlook on the web and new Outlook on Windows, configure the **OnSendAddinsEnabled** mailbox policy in Exchange Online PowerShell. This ensures that outgoing messages are checked before they're sent.
 
 1. [Connect to Exchange Online PowerShell](/powershell/exchange/connect-to-exchange-online-powershell).
 1. Create a new mailbox policy.
@@ -204,14 +204,14 @@ For Outlook on Mac, the **OnSendAddinsWaitForLoad** mailbox key must be configur
 > [!NOTE]
 > In classic Outlook on Windows and on Mac, the behavior of a Smart Alerts add-in is different while in [Work Offline mode](https://support.microsoft.com/office/f3a1251c-6dd5-4208-aef9-7c8c9522d633). For more information, see [Outlook client in Work Offline mode](#outlook-client-in-work-offline-mode).
 
-If Outlook was able to load any Smart Alerts add-ins that are installed, but loses connection when an `OnMessageSend` or `OnAppointmentSend` event occurs, the behavior differs depending on the send mode option implemented by the add-in.
+If Outlook was able to load any Smart Alerts add-ins that are installed, but loses connection when a send event occurs, the behavior differs depending on the send mode option implemented by the add-in.
 
 If the **prompt user** or **soft block** option is used, the following behavior applies.
 
-- **Send Anyway** option is selected: The mail item is moved to the **Outbox** folder. When a connection is reestablished, the item is automatically sent.
-- **Don't Send** option is selected: The mail item is saved to the **Drafts** folder. This prevents the item from being automatically sent when a connection is reestablished. When Outlook is back online and the user selects **Send**, the Smart Alerts add-in is activated.
+- **Send Anyway** option is selected: The message is moved to the **Outbox** folder. When a connection is reestablished, the message is automatically sent.
+- **Don't Send** option is selected: The message is saved to the **Drafts** folder. This prevents the message from being automatically sent when a connection is reestablished. When Outlook is back online and the user selects **Send**, the Smart Alerts add-in is activated.
 
-If the **block** option is used, the mail item is saved to the **Drafts** folder and a dialog is shown to the user notifying them to reconnect. This prevents the item from being automatically sent when a connection is reestablished. When Outlook is back online and the user selects **Send**, the Smart Alerts add-in is activated.
+If the **block** option is used, the message is saved to the **Drafts** folder and a dialog is shown to the user notifying them to reconnect. This prevents the message from being automatically sent when a connection is reestablished. When Outlook is back online and the user selects **Send**, the Smart Alerts add-in is activated.
 
 #### Outlook client in Work Offline mode