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Copy file name to clipboardExpand all lines: Windstream/Terms of Service.md
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@@ -251,6 +251,12 @@ Product Descriptions, generally, can be found at [https://www.windstream.com](h
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* You acknowledge that Windstream is only providing access to Scout’s services and that Windstream is not providing installation or monitoring services, and Windstream accepts no responsibility for such activities. Windstream provides no warranties, representation or guarantees with regard to the products and services provided by Scout (or Scout’s partners and subcontractors).
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* You agree to release Windstream from any and all liability, damages, or losses of any kind associated with products and services provided by Scout , and for products and services provided by Scout’s partners or subcontractors (including monitoring services)), and any other party providing goods or services through Scout.
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* Also, you acknowledge that installing a home security or monitoring system cannot prevent trespassing or breaking and entering or into your premises, property loss or damage, or physical harm or death due to an intrusion.
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***Kinetic Secure Home Kits:** Must subscribe to select Kinetic by Windstream Internet plans to use products. Additional restrictions and fees may apply. Kinetic Secure Home is subject to Windstream’s terms and conditions available at [https://www.windstream.com/about/legal/Terms-and-Conditions](https://www.windstream.com/about/legal/Terms-and-Conditions).
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***Technical Requirements:** Requires a device compatible with Android 5, iOS 9, or higher to operate.
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***Professional Monitoring Services:** All professional monitoring services shall be billed by Kinetic by Windstream but provided through Scout Security Inc. (“Scout”) (or a third-party security provider designated by Scout). To access professional monitoring services, you may have to agree to additional third-party terms and conditions. Visit [https://www.scoutalarm.com/pages/legal/eula](https://www.scoutalarm.com/pages/legal/eula) for Scout’s terms and conditions and [https://www.scoutalarm.com/pages/legal/privacy-policy](https://www.scoutalarm.com/pages/legal/privacy-policy) for its privacy policy.
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***Professional Installation Services:** Kinetic by Windstream will not perform or advise on installation of products. All professional installation services must be provided by third-party service providers, and any third-party installation services will be governed by your agreement with that third-party service provider.
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***Money Back Guarantee:** If customer cancels the service within 30 days after the start of service, all service charges including equipment, will be refunded. Kinetic Secure Home equipment must be returned upon termination.
***Lifetime Price Guarantee.** Certain Services are subject to a Lifetime Price Guarantee (“Guarantee”), as advertised by us; however, in addition to the Agreement set forth herein, the following conditions apply to this Guarantee:
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* The Guarantee only applies to select Services. You must subscribe to at least one new bundle Service that includes select High Speed Internet, other select Internet Services, select Phone Services, select Cable TV programming, or select DISH programming.
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* Any package that includes DISH is subject to our continuing relationship with DISH. If such relationship ends for any reason, then Guarantee bundles that include DISH may be terminated at our discretion. Additionally, channels available to you as part of DISH programming are subject to change without notice. You are not guaranteed any particular channel or number of channels.
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