Update Zoom Privacy Policy

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Zoom/Privacy Policy.md

@@ -1,7 +1,7 @@
 Zoom Privacy Statement
 ======================
 
-Last updated: April 10, 2023
+Last updated: June 30, 2023
 
 This Privacy Statement describes the personal data we collect and/or process (which may include collecting, organizing, structuring, storing, using, or disclosing) to provide products and services offered directly by Zoom Video Communications, Inc. (“Zoom”), including Zoom’s websites, its meetings, webinars, and messaging platform, related collaborative features, and Zoom App Marketplace (“Zoom products and services” or “products and services”). Zoom products and services covered in this Privacy Statement do not include products or services developed by Zoom that are covered under a separate privacy policy (including those listed [here](https://explore.zoom.us/en/trust/privacy/policies/)).
 
@@ -19,13 +19,13 @@ Personal data is any information from or about an identified or identifiable per
 * **Registration Information**: Information provided when registering for a Zoom meeting, webinar, Zoom Room, or recording, which may include name and contact information, responses to registration questions, and other registration information requested by the host.
 * **Device Information**: Information about the computers, phones, and other devices used when interacting with Zoom products and services, which may include information about the speakers, microphone, camera, OS version, hard disk ID, PC name, MAC address, IP address (which may be used to infer general location at a city or country level), device attributes (like operating system version and battery level), WiFi information, and other device information (like Bluetooth signals).
 * **Content and Context from Meetings, Webinars, Messaging, and Other Collaborative Features:** Content generated in meetings, webinars, or messages that are hosted on Zoom products and services, which may include audio, video, in-meeting messages, in-meeting and out-of-meeting whiteboards, chat messaging content, transcriptions, transcript edits and recommendations, written feedback, responses to polls and Q&A, and files, as well as related context, such as invitation details, meeting or chat name, or meeting agenda. Content may contain your voice and image, depending on the account owner’s settings, what you choose to share, your settings, and what you do on Zoom products and services.
-* **Usage Information Regarding Meetings, Webinars, Messaging, Collaborative Features and the Website:** Information about how people and their devices interact with Zoom products and services, such as: when participants join and leave a meeting; whether participants sent messages and who they message with; performance data; mouse movements, clicks, keystrokes or actions (such as mute/unmute or video on/off), edits to transcript text, where authorized by the account owner and other inputs that help Zoom to understand feature usage, improve product design, and suggest features; which third-party apps are added to a meeting or other product or service and what information and actions the app is authorized to access and perform; use of third-party apps and the Zoom App Marketplace; features used (such as screen sharing, emojis, or filters); and other usage information and metrics. This also includes information about when and how people visit and interact with Zoom’s websites, including what pages are accessed, interaction with website features, and whether or not the person signed up for a Zoom product or service.
+* **Usage Information Regarding Meetings, Webinars, Messaging, Collaborative Features and the Website:** Information about how people and their devices interact with Zoom products and services, such as: when participants join and leave a meeting; whether participants sent messages and who they message with; performance data; mouse movements, clicks, keystrokes or actions (such as mute/unmute or video on/off), edits to transcript text, where authorized by the account owner and other inputs that help Zoom to understand feature usage, improve product design, and suggest features; which third-party apps are added to a meeting or other product or service and what information and actions the app is authorized to access and perform; use of third-party apps and the Zoom App Marketplace; features used (such as screen sharing, emojis, or filters); and other usage information and metrics. This also includes information about when and how people visit and interact with Zoom’s websites, including what pages are accessed, interaction with website features including Zoom’s website’s virtual chat feature, and whether or not the person signed up for a Zoom product or service.
 * **Limited Information from Zoom Email and Calendar Services:** “Zoom Email” refers to Zoom’s native email service and emails sent from Zoom’s native email service. Zoom Email is designed to be end-to-end encrypted by Zoom by default for emails sent and received directly between active Zoom Email users. Support for end-to-end encryption requires Zoom Email users to have added a device to their Zoom Email account with the associated email address and to use a supported Zoom client. When an email is end-to-end encrypted, only the users, and, depending on their settings, account owners, or designated account administrators control the encryption key and therefore access to the email content, including body text, subject line, attachments and custom labels applied to messages by users in their inboxes. Emails sent to or received from non-Zoom Email users are encrypted after the email is sent or received from Zoom’s servers, if the Zoom Email user chooses to send them with encryption. In all cases, Zoom does have access to email metadata used for basic email delivery—specifically, email addresses in the from, to, cc, and bcc fields, time, mimeID, and the number and size of attachments. From use of Zoom’s native calendar service, Zoom receives information regarding meeting invitations, body text, sender and recipients, and other calendar information.
-* **Content from Third-Party Integrations:** Users can access email and calendars from third-party services through their Zoom client, if they choose to integrate them.  This information is not end-to-end encrypted by Zoom, but Zoom employees do not access this content, unless directed to, or required for legal, safety, or security reasons.  If account owners and/or their users integrate their third-party emails with products and services offered or powered by Zoom, such as business analytics tools like ZoomIQ, Zoom may collect or process email information, including email content, headers and metadata, from such third-party services in order to provide services requested by the account and to improve the product.
-* **Communications with Zoom:** Information about your communications with Zoom, including relating to support questions, your account, and other inquiries.
+* **Content from Third-Party Integrations:** Users can access email and calendars from third-party services through their Zoom client, if they choose to integrate them.  This information is not end-to-end encrypted by Zoom, but Zoom employees do not access this content, unless authorized to, or required for legal, safety, or security reasons.  If account owners and/or their users integrate their third-party emails with products and services offered or powered by Zoom, such as business analytics tools like ZoomIQ, Zoom may collect or process email information, including email content, headers and metadata, from such third-party services in order to provide services requested by the account and to improve the product.
+* **Communications with Zoom:** Information about, and contents of, your communications with Zoom, including relating to support questions, website virtual chats, your account, and other inquiries.
 * **Information from Partners**: Zoom obtains information about account owners and their users from third-party companies, such as market data enrichment services, including information about an account owner’s company size or industry, contact information, or activity of certain enterprise domains. Zoom may also obtain information from third-party advertising partners who deliver ads displayed on Zoom products and services, such as whether you clicked on an ad they showed you.
 
-In certain jurisdictions, some of the personal data Zoom receives may be considered sensitive. Please see “California & Other Other U.S. State Privacy Rights” for more information.
+In certain jurisdictions, some of the personal data Zoom receives may be considered sensitive. Please see “California & Other U.S. State Privacy Rights” for more information.
 
 How Do We Use Personal Data?
 ----------------------------
@@ -196,16 +196,16 @@ Therefore, by using Zoom products and services or providing personal data for an
 
 We protect your personal data in accordance with this Privacy Statement wherever it is processed and take appropriate contractual or other steps to protect it under applicable laws. Where personal data of users in the EEA, Switzerland, or the UK is being transferred to a recipient located in a country outside the EEA, Switzerland, or the UK which has not been recognized as having an adequate level of data protection, we ensure that the transfer is governed by the European Commission’s standard contractual clauses. Please contact us if you would like further information in that respect.
 
-California Notice at Collection
--------------------------------
+California & Other U.S. States Notice at Collection
+---------------------------------------------------
 
 **Categories of Personal Information Zoom Receives:** Zoom may collect, or process on behalf of our customers, the following categories of personal data, as described above, in the “[What Personal Data Do We Receive?](https://explore.zoom.us/en/privacy/?preview_id=7880&preview_nonce=12ba08dbd5&preview=true#_qhklx843v2zq)” section: identifiers (such as in Account Information, Profile and Participant Information, Contact Information, and Registration Information), financial account information (such as in Account Information); commercial information (such as in Account Information); internet or other electronic network activity information (such as Device Information, Usage Information Regarding Meetings, Webinars, Message, Collaborative Features, and the Website, and Limited Information from Zoom Email and Calendar Services); audio, electronic, and visual information (such as in Content and Context from Meetings, Webinars, Messaging, and Other Collaborative Features) education information such as from university customers; inferences we derive from the preceding or other information we collect; and sensitive personal information (such as certain categories in Account Information, Content and Context from Meetings, Webinars, Messaging, and Other Collaborative Features.
 
 **Sources:** We receive information from sources as described in the “[What Personal Data Do We Receive?](https://explore.zoom.us/en/privacy/?preview_id=7880&preview_nonce=12ba08dbd5&preview=true#_qhklx843v2zq)” section, including: from you (including through your use of our products and services); from partners; from customers; and from publicly available sources. We collect education information from schools that use our services. Please see our [Children’s Educational Privacy Statement](https://explore.zoom.us/en/schools-privacy-statement/) for more information.
 
 **Zoom’s business and commercial purposes for use:** Zoom uses personal data for the following business and commercial purposes: to provide Zoom Products and Services; for Product Research and Development; for Marketing and Promotions (Zoom does not use meeting, webinar, or messaging content, or any content generated or shared as part of other collaborative features for any marketing or promotions); Authentication, Integrity, Security, and Safety; to Communicate with You; and for Legal Reasons. For more information, please see “[How We Share Personal Data?](https://explore.zoom.us/en/privacy/?preview_id=7880&preview_nonce=12ba08dbd5&preview=true#_70wwucijkyy)” Categories of third parties to whom we disclose Personal Information for business purposes are described in “[How We Share Personal Data?](https://explore.zoom.us/en/privacy/?preview_id=7880&preview_nonce=12ba08dbd5&preview=true#_70wwucijkyy)”
 
-Zoom may permit advertising and analytics services that are intended to deliver advertising to you and/or analyze your interactions, based on your interactions with our website or app, which may constitute a “sale” or “sharing” of data under California law. See “California & Other U.S. State Privacy Rights” for more information regarding your right to opt-out.
+Zoom may permit advertising and analytics services that are intended to deliver advertising to you and/or analyze your interactions, based on your interactions with our website or app which may constitute a “sale” or “sharing” of data for targeted advertising purposes under certain state privacy laws. See “California & Other U.S. State Privacy Rights” for more information regarding your right to opt-out.
 
 **Retention:** Zoom retains personal data for as long as required to engage in the uses described in this Privacy Statement, unless a longer retention period is required by applicable law. Additional detail on retention criteria can be found under Retention, above.
 
@@ -214,10 +214,10 @@ California & Other U.S. State Privacy Rights
 
 Under some U.S. state laws, including the California Consumer Privacy Act of 2018 (as amended by the California Consumer Privacy Rights Act) (CCPA), residents may have a right to:
 
-* **Access** the categories and specific pieces of personal data Zoom has collected, the categories of sources from which the personal data is collected, the business purpose(s) for collecting the personal data, and the categories of third parties with whom Zoom has shared personal data;
+* **Access** the categories and specific pieces of personal data Zoom has collected, the categories of sources from which the personal data is collected, the business purpose(s) for collecting the personal data, and the categories of third parties with whom Zoom has shared personal data, and obtain the personal data in a portable and, to the extent technically feasible, readily usable format;
 * **Delete** personal data under certain circumstances;
 * **Correct** personal data under certain circumstances; and
-* **Opt out of the “sale”** **of personal data or “sharing” of personal data** for targeted advertising purposes. We do not sell your personal data in the conventional sense. However, like many companies, we may use advertising and analytics services that are intended to analyze your interactions with our website or app, based on information obtained from cookies or other trackers, including for delivering advertising to you (such as interest-based, targeted, or cross-context behavioral advertising). You can get more information and opt out of the use of cookies and other trackers on our website and app by clicking the Do Not Sell/Share My Personal Information link, also on our homepage, and setting your preferences. You will need to set your preferences from each device and each web browser from which you wish to opt out. This feature uses a cookie to remember your preference, so if you clear all cookies from your browser, you will need to re-select your preferred settings. California residents may also set the Global Privacy Control (GPC) to opt out of the “sale” or “sharing” of your personal information for each participating browser system that you use. Zoom does not have actual knowledge that it “sells” or “shares” the personal information of consumers under 16 years of age.
+* **Opt out of the “sale”** **of personal data or “sharing” of personal data for targeted advertising purposes**. We do not sell your personal data in the conventional sense. However, like many companies, we may use advertising and analytics services that are intended to analyze your interactions with our website or app, based on information obtained from cookies or other trackers, including for delivering advertising to you (such as interest-based, targeted, or cross-context behavioral advertising). You can get more information and opt out of the use of cookies and other trackers on our website and app by clicking the Your Privacy Choices link, also on our homepage, and setting your preferences. You will need to set your preferences from each device and each web browser from which you wish to opt out. This feature uses a cookie to remember your preference, so if you clear all cookies from your browser, you will need to re-select your preferred settings. California and Connecticut residents may also set the Global Privacy Control (GPC) to opt out of the “sale” or “sharing” of your personal information for targeted advertising for each participating browser system that you use. Zoom does not have actual knowledge that it “sells” or “shares” the personal information of consumers under 16 years of age.
 * **Appeal** a denial of your request. Some states provide additional rights to their residents. If we decline to process your request, you may have the right to appeal our decision. You can do so by replying directly to our denial or emailing [[email protected]](mailto:[email protected]).
 
 Zoom will not discriminate against you for exercising any of these rights, which is further in line with your rights under state law.