Update Windstream Terms of Service

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Windstream/Terms of Service.md

@@ -236,15 +236,21 @@ Product Descriptions, generally, can be found at [https://www.windstream.com](h
 *   **Centrex.** Within 30 days of subscribing, you and Windstream will agree on the specific features, functions, and minimum lines and groups to be provisioned. We will base charges on the agreed minimum lines. We will have the right to bill you at hourly rates for all programming, installation, or other labor associated with any adjustments to features and functions at initial installation and when changes are made later.
 *   **DISH Network Services.** All prices, packages, and programming are subject to change without notice including, without limitation, any term commitment to which you have agreed. All DISH Network programming and any other services that are provided by DISH Network are subject to the terms and conditions of the Promotional Agreement and Residential Customer Agreement, which are available online at [www.dish.com](https://www.dish.com/ "Dish Network") or upon request. Some promotions may require minimum programming. Certain promotions have an optional or mandatory term commitment period, and if you cancel your Services prior to the optional or mandatory term commitment period, certain termination or cancellation fees may apply. Hardware and programming are sold separately.
 *   **Domain Renewals.** New registrations with Windstream are free for 1 year, and then renewals are billed to the customer in 1-, 3-, or 5-year increments.
+*   **Enhanced, Premium and Ultra Premium Internet.** Enhanced, Premium and Ultra Premium Internet Services are available in speed tiers, with the high-end range of a tier representing the anticipated maximum speed capabilities. Customers receiving these Services should experience speeds within the speed tier selected.
 *   **Fax to Email.** You must have an email address to Send/Receive faxes via this Service, but email is not included with this Service. If you exceed your page limit per month, a minimum per page charge will apply. Overages are billed at $0.10/per page.
 *   **High-Speed Internet.** High-Speed Internet Service is subject to the Broadband Network Statement. Customers must agree to all terms of service prior to installing and using this Service. Speeds are distance sensitive, and availability by address varies. Customers that subscribe to speeds over 25 Mbps, services may be provisioned in a range, including a minimum speed and a maximum speed. The exact speed range is disclosed at the time of sale. We strive to provision the line up to the maximum speed required to support the qualified and subscribed Service, but actual speed and performance may vary based on factors such as the condition of wiring inside a specific location; customer proximity to equipment supporting the service; computer configuration; network or Internet congestion, particularly during peak hours very generally defined as 7p.m. – 11p.m. weeknights (peak hours may vary depending on the customer location); number of users attempting to use or using the High-Speed Internet Service at the same time; and the server speed of the websites accessed availability. We cannot guarantee speeds or uninterrupted error-free Service.
-*   **Enhanced, Premium and Ultra Premium Internet.** Enhanced, Premium and Ultra Premium Internet Services are available in speed tiers, with the high-end range of a tier representing the anticipated maximum speed capabilities. Customers receiving these Services should experience speeds within the speed tier selected.
 *   **Hulu Plus Services.** All Hulu Plus Services and any other services provided by Hulu are subject to the Hulu Terms of Use, which are available online at: [www.hulu.com](http://www.hulu.com/) . Certain promotions have an optional or mandatory term commitment period. If you cancel your Services prior to the optional or mandatory term-commitment period, then certain termination or cancellation fees may apply. If the Hulu Plus membership is not cancelled at the end of the promotional period, then you authorize Hulu Plus to charge you each month for the membership fees, plus taxes, until you cancel the membership.
 *   **Identity Protection.** Windstream partners with a third-party vendor to provide this Service. As a result of this, you may be required to accept certain terms and conditions of the Service as required by the third-party. Windstream reserves the right to alter the Service in any way including, but not limited to, changing the third-party provider of the Service or discontinuing this Service at any time .
 *   **Internet Access.** Internet Access Service is subject to the Broadband Network Statement. Service will be provisioned for a maximum download speed of 1 Mbps. Due to the nature of this Service, it is an “AS-IS” Service, and may be intermittent, specifically, during peak usage times of the day. This Service is not suitable for streaming video, gaming, or large downloads or uploads. Credits or adjustments for slow and/or varying speed, or not being able to access the Internet, will not be issued. Windstream cannot guarantee speeds or uninterrupted error-free Service.
 *   **Internet Security & Security on-the-go:**  To be eligible for this service, a customer must be an active Kinetic by Windstream residential High-Speed Internet customer and subscribe to select Kinetic Secure plans. Kinetic by Windstream partners with F-Secure to provide this service and the customer may be required to accept additional terms and conditions from F-Secure. Requires installation, registration and access to the Go Kinetic mobile app and installation, registration and access to the Internet Security on-the-Go app. Windstream reserves the right to alter the services in any way, including but not limited to changing the third-party vendor, or discontinuing the services at any time.
     *   For all terms and conditions, [click here](https://www.f-secure.com/en_US/web/legal/terms/software)
     *   For the privacy policy, [click here](https://www.f-secure.com/en_US/web/legal/privacy/safe)
+*   **Kinetic Secure Home:** In addition to the applicable windstream terms and conditions, by accessing services through kinetic secure home (powered by scout) (“windstream”), or using any equipment provided with the services by scout, you are agreeing to be bound by the following terms:
+    *   You agree to be bound by any and all Terms and Conditions of our partner Scout Security, Inc. (“Scout”) contained on Scout’s Website at [https://www.scoutalarm.com/pages/legal/terms-of-use](https://www.scoutalarm.com/pages/legal/terms-of-use), and Scout’s Privacy Policy contained at Scout Website at [https://www.scoutalarm.com/pages/legal/privacy-policy](https://www.scoutalarm.com/pages/legal/privacy-policy), as written at the time of purchased or as revised and amendment by Scout over time at its sole discretion.
+    *   You also agree to be bound by any terms and conditions linked to or associated with the products and services provided by Scout.
+    *   You acknowledge that Windstream is only providing access to Scout’s services and that Windstream is not providing installation or monitoring services, and Windstream accepts no responsibility for such activities. Windstream provides no warranties, representation or guarantees with regard to the products and services provided by Scout (or Scout’s partners and subcontractors).
+    *   You agree to release Windstream from any and all liability, damages, or losses of any kind associated with products and services provided by Scout , and for products and services provided by Scout’s partners or subcontractors (including monitoring services)), and any other party providing goods or services through Scout.
+    *   Also, you acknowledge that installing a home security or monitoring system cannot prevent trespassing or breaking and entering or into your premises, property loss or damage, or physical harm or death due to an intrusion.
 *   **Lifetime Price Guarantee.** Certain Services are subject to a Lifetime Price Guarantee (“Guarantee”), as advertised by us; however, in addition to the Agreement set forth herein, the following conditions apply to this Guarantee:
     *   The Guarantee only applies to select Services. You must subscribe to at least one new bundle Service that includes select High Speed Internet, other select Internet Services, select Phone Services, select Cable TV programming, or select DISH programming.
     *   Any package that includes DISH is subject to our continuing relationship with DISH. If such relationship ends for any reason, then Guarantee bundles that include DISH may be terminated at our discretion. Additionally, channels available to you as part of DISH programming are subject to change without notice. You are not guaranteed any particular channel or number of channels.