Update Bolt Terms of Service

OTA-Bot · AmbNum-Bot · commit 59777aa8cbc5 · 2021-11-01T18:32:04.000Z
This version was recorded after filtering snapshot OpenTermsArchive/contrib-snapshots@3ff88a57ed08
diff --git a/Bolt/Terms of Service.md b/Bolt/Terms of Service.md
@@ -49,7 +49,7 @@ In order to use Bolt App you must agree to the terms and conditions that are set
 
 3.3 When making payments by Bolt in-App Payment for transport services, Bolt Ireland, Bolt Group Companies, Bolt Partners are not responsible for possible third-party payment costs (mobile operators, bank fees etc). These service providers may charge you additional fees when processing payments in connection with the Bolt in-App Payment. Bolt Ireland, Bolt Group Companies and Bolt Partners are not responsible for any such fees and disclaims all liability in this regard. Your payment method may also be subject to additional terms and conditions imposed by the applicable third-party payment service provider; please review these terms and conditions before using your payment method.
 
-3.4 Bolt Partners will be responsible for the functioning of Bolt in-App Payment and provide support in resolving problems. The resolution of disputes related to Bolt in-App Payment also takes place through us. For payment support service please contact: dublin@bolt.eu. Inquiries submitted by e-mail or Bolt App will receive a response within seven (7) business days. Bolt Ireland will try to resolve Bolt in-App Payment related complaints and applications within seven (7) business days. Notwithstanding the processing periods specified herein, Bolt Ireland, Bolt Group Companies or Bolt Partners shall not be held liable if the processing of your complaint takes in fact more time.
+3.4 Bolt Partners will be responsible for the functioning of Bolt in-App Payment and provide support in resolving problems. The resolution of disputes related to Bolt in-App Payment also takes place through us. For payment support service please contact: [dublin@bolt.eu](mailto:dublin@bolt.eu). Inquiries submitted by e-mail or Bolt App will receive a response within seven (7) business days. Bolt Ireland will try to resolve Bolt in-App Payment related complaints and applications within seven (7) business days. Notwithstanding the processing periods specified herein, Bolt Ireland, Bolt Group Companies or Bolt Partners shall not be held liable if the processing of your complaint takes in fact more time.
 
 3.5 Upfront Fare. ​You may be offered to use a ride option that allows you to agree to a fixed Fare for a given instance of Transportation service provided by the Fleet Partner / Driver (i.e Upfront Fare). Upfront Fare is communicated to you via the Bolt App before the ride is requested. Upfront Fare shall not be applied if you change the destination during the ride, the ride takes materially longer than estimated due to traffic or other factors, or when other unexpected circumstances impact the characteristics of the ride materially (e.g a route is used where tolls apply).
 
@@ -119,7 +119,7 @@ By opening a Bolt App account, the Passenger agrees to your personal data being
 
 10.2 These General Terms and Conditions apply for using the Bolt App in the territory of Ireland, if you wish to use the Bolt App outside of Ireland, please refer to the General Terms and Condition and Privacy Policy of that other country, available at: [https://bolt.eu/legal/](https://bolt.eu/legal/)
 
-10.3 Any complaints and reclamations can be sent to our support team at the following e-mail address: dublin@bolt.eu. In the event of a dispute about a fare, driver conduct, condition or cleanliness of a vehicle, a customer should pay the fare displayed on the meter including extras, ensure they get a printed receipt and proceed to make a formal complaint which will be investigated by the Commission for Taxi Regulation as appropriate.
+10.3 Any complaints and reclamations can be sent to our support team at the following e-mail address: [dublin@bolt.eu](mailto:dublin@bolt.eu). In the event of a dispute about a fare, driver conduct, condition or cleanliness of a vehicle, a customer should pay the fare displayed on the meter including extras, ensure they get a printed receipt and proceed to make a formal complaint which will be investigated by the Commission for Taxi Regulation as appropriate.
 
 If you wish to make a formal complaint, please request a complaint form by ringing the National Transport Authority Information line on + 353 76 1064000. For more information please visit: [https://www.transportforireland.ie/support/taxi-compliments-complaints/](https://www.transportforireland.ie/support/taxi-compliments-complaints/)
 

-Original file line number
+Diff line change
 .3 When making payments by Bolt in-App Payment for transport services, Bolt Ireland, Bolt Group Companies, Bolt Partners are not responsible for possible third-party payment costs (mobile operators, bank fees etc). These service providers may charge you additional fees when processing payments in connection with the Bolt in-App Payment. Bolt Ireland, Bolt Group Companies and Bolt Partners are not responsible for any such fees and disclaims all liability in this regard. Your payment method may also be subject to additional terms and conditions imposed by the applicable third-party payment service provider; please review these terms and conditions before using your payment method.
 -3.4 Bolt Partners will be responsible for the functioning of Bolt in-App Payment and provide support in resolving problems. The resolution of disputes related to Bolt in-App Payment also takes place through us. For payment support service please contact: [email protected]. Inquiries submitted by e-mail or Bolt App will receive a response within seven (7) business days. Bolt Ireland will try to resolve Bolt in-App Payment related complaints and applications within seven (7) business days. Notwithstanding the processing periods specified herein, Bolt Ireland, Bolt Group Companies or Bolt Partners shall not be held liable if the processing of your complaint takes in fact more time.
 +3.4 Bolt Partners will be responsible for the functioning of Bolt in-App Payment and provide support in resolving problems. The resolution of disputes related to Bolt in-App Payment also takes place through us. For payment support service please contact: [[email protected]](mailto:[email protected]). Inquiries submitted by e-mail or Bolt App will receive a response within seven (7) business days. Bolt Ireland will try to resolve Bolt in-App Payment related complaints and applications within seven (7) business days. Notwithstanding the processing periods specified herein, Bolt Ireland, Bolt Group Companies or Bolt Partners shall not be held liable if the processing of your complaint takes in fact more time.
 .5 Upfront Fare. You may be offered to use a ride option that allows you to agree to a fixed Fare for a given instance of Transportation service provided by the Fleet Partner / Driver (i.e Upfront Fare). Upfront Fare is communicated to you via the Bolt App before the ride is requested. Upfront Fare shall not be applied if you change the destination during the ride, the ride takes materially longer than estimated due to traffic or other factors, or when other unexpected circumstances impact the characteristics of the ride materially (e.g a route is used where tolls apply).
 .2 These General Terms and Conditions apply for using the Bolt App in the territory of Ireland, if you wish to use the Bolt App outside of Ireland, please refer to the General Terms and Condition and Privacy Policy of that other country, available at: [https://bolt.eu/legal/](https://bolt.eu/legal/)
 -10.3 Any complaints and reclamations can be sent to our support team at the following e-mail address: [email protected]. In the event of a dispute about a fare, driver conduct, condition or cleanliness of a vehicle, a customer should pay the fare displayed on the meter including extras, ensure they get a printed receipt and proceed to make a formal complaint which will be investigated by the Commission for Taxi Regulation as appropriate.
 +10.3 Any complaints and reclamations can be sent to our support team at the following e-mail address: [[email protected]](mailto:[email protected]). In the event of a dispute about a fare, driver conduct, condition or cleanliness of a vehicle, a customer should pay the fare displayed on the meter including extras, ensure they get a printed receipt and proceed to make a formal complaint which will be investigated by the Commission for Taxi Regulation as appropriate.
 If you wish to make a formal complaint, please request a complaint form by ringing the National Transport Authority Information line on + 353 76 1064000. For more information please visit: [https://www.transportforireland.ie/support/taxi-compliments-complaints/](https://www.transportforireland.ie/support/taxi-compliments-complaints/)