Record new changes of Zoom Privacy Policy

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Author: OTA-Bot

Zoom/Privacy Policy.md

@@ -1,7 +1,7 @@
 Zoom Privacy Statement
 ======================
 
-Last updated: December 1, 2023
+Last updated: March 17, 2024
 
 This Privacy Statement describes the personal data we collect and/or process (which may include collecting, organizing, structuring, storing, using, or disclosing) to provide products and services offered directly by Zoom Video Communications, Inc. (“Zoom”), including Zoom’s websites, its meetings, webinars, and messaging platform, related collaborative features, and Zoom App Marketplace (“Zoom products and services” or “products and services”). Zoom products and services covered in this Privacy Statement do not include products or services developed by Zoom that are covered under a separate privacy policy (including those listed [here](https://explore.zoom.us/en/trust/privacy/policies/)).California residents, please see our [California Privacy Notice at Collection](#_hfpe4383ebsbs), and [California & Other U.S. State Privacy Rights](#_hfpe4383ebbs) sections.
 
@@ -20,7 +20,7 @@ Personal data is any information from or about an identified or identifiable per
 * **Usage Information Regarding Meetings, Webinars, Messaging, Collaborative Features and the Website:** Information about how people and their devices interact with Zoom products and services, such as: when participants join and leave a meeting; whether participants sent messages and who they message with; performance data; mouse movements, clicks, keystrokes or actions (such as mute/unmute or video on/off), edits to transcript text, where authorized by the account owner and other inputs that help Zoom to understand feature usage, improve product design, and suggest features; which third-party apps are added to a meeting or other product or service and what information and actions the app is authorized to access and perform; use of third-party apps and the Zoom App Marketplace; features used (such as screen sharing, emojis, or filters); and other usage information and metrics. This also includes information about when and how people visit and interact with Zoom’s websites, including what pages are accessed, interaction with website features including Zoom’s website’s virtual chat feature, and whether or not the person signed up for a Zoom product or service.
 * **Limited Information from Zoom Email and Calendar Services:** “Zoom Email” refers to Zoom’s native email service and emails sent from Zoom’s native email service. Zoom Email is designed to be end-to-end encrypted by Zoom by default for emails sent and received directly between active Zoom Email users. Support for end-to-end encryption requires Zoom Email users to have added a device to their Zoom Email account with the associated email address and to use a supported Zoom client. When an email is end-to-end encrypted, only the users, and, depending on their settings, account owners, or designated account administrators control the encryption key and therefore access to the email content, including body text, subject line, attachments and custom labels applied to messages by users in their inboxes. Emails sent to or received from non-Zoom Email users are encrypted after the email is sent or received from Zoom’s servers, if the Zoom Email user chooses to send them with encryption. In all cases, Zoom does have access to email metadata used for basic email delivery—specifically, email addresses in the from, to, cc, and bcc fields, time, mimeID, and the number and size of attachments. From use of Zoom’s native calendar service, Zoom receives information regarding meeting invitations, body text, sender and recipients, and other calendar information.
 * **Content from Third-Party Integrations:** Users can access email and calendars from third-party services through their Zoom client, if they choose to integrate them. This information is not end-to-end encrypted by Zoom, but Zoom employees do not access the contents of third-party-service email or calendar entries, unless authorized to, or required for legal, safety, or security reasons. If account owners and/or their licensed end users integrate their third-party emails with products and services offered or powered by Zoom, such as business analytics tools like Zoom Revenue Accelerator, Zoom may collect or process Customer Content and email information, including email content, headers and metadata, from such third-party services.
-* **Communications with Zoom:** Information about, and contents of, your communications with Zoom, including relating to support questions, website virtual chats, your account, feedback provided by users to Zoom about Zoom’s products and services (which is owned by Zoom), and other inquiries. .
+* **Communications with Zoom:** Information about, and contents of, your communications with Zoom, including relating to support questions, website virtual chats, your account, feedback provided by users to Zoom about Zoom’s products and services (which is owned by Zoom), and other inquiries.
 * **Information from Partners**: Zoom obtains information about account owners and their users from third-party companies, such as market data enrichment services, including information about an account owner’s company size or industry, contact information, or activity of certain enterprise domains. Zoom may also obtain information from third-party advertising partners that deliver ads displayed on Zoom products and services, such as whether you clicked on an ad they showed you.
 
 In certain jurisdictions, some of the personal data Zoom receives may be considered sensitive. Please see “California & Other U.S. State Privacy Rights” for more information.
@@ -33,12 +33,12 @@ Zoom employees do not access or use Customer Content including meeting, webinar,
 As discussed below, and where technically feasible, Zoom uses personal data to conduct the following activities:
 
 * **Provide Zoom Products and Services:** To provide products and services to account owners, their licensed end users, and those they invite to join meetings and webinars hosted on their accounts, including to customize Zoom products and services and recommendations for accounts of their users. Zoom also uses personal data to determine what products and services may be available in your location, and uses personal data, including contact information, to route invitations, messages, or Zoom Emails to recipients when users send or receive invitations, messages, or Zoom Emails using Zoom products and services. This may also include using personal data for customer support, which may include accessing audio, video, files, messages, and other content or context, including information you provide through Zoom’s website’s virtual chat feature, at the direction of the account owner or their users. We also use personal data to manage our relationships and contracts with account owners and others, including billing, compliance with contractual obligations, facilitating payment to third-party developers in relation to purchases made through the Zoom App Marketplace, and related administration.
-    * Advanced Audio and Video Features: If you elect to turn on certain video features, if available in your area, such as filters, studio effects, avatars, and gestures, information about your movements or the positioning of your face or hands may be processed on your device to apply the selected features. Such data does not leave your device, is not retained, cannot be used to identify you, and is only used to generate the selected effects. If certain other features are enabled by the account owner hosting a Zoom product or service, such as transcription generation for recordings, Zoom may use technology that analyzes the meeting’s audio recording to distinguish one speaker from another in order to create an accurate transcript. The audio analysis is not retained after the transcript is generated.
-        * If you elect to turn on personalized audio isolation, software on your device will capture and analyze a clip of your audio from meetings you join to create an Audio Signature used to differentiate your voice from, and suppress background noise in, meetings you join. Zoom does not receive or retain the clip or Audio Signature, which stays on your device and is only used for noise suppression in meetings you join. You may delete the Audio Signature from your device through your Zoom app settings.
+    * Local Device Video Features: If you elect to enable certain video features, if available in your area, such as filters, studio effects, avatars, and gestures, information about your movements or the positioning of your face or hands may be processed on your device to apply the selected features. Such data does not leave your device, is not retained, cannot be used to identify you, and is only used to generate the selected effects.
+    * Enhanced Audio Features: If you elect to enable enhanced audio features and provide the requisite consent, if available in your area, Zoom may analyze your voice and create a voiceprint to enhance your audio quality (such as suppressing background noise). Zoom may generate your voiceprint from a recording of your voice (if you upload it for this purpose) and/or from meetings that you participate in, but only if you enable enhanced audio features. Zoom will store and use your voiceprint and reference audio recording for these purposes while you have features that use your voiceprint enabled. You can disable these features and delete this data any time in your Settings. We will retain this data until and unless you choose to disable these features and delete this data or for up to three years after you last interact with Zoom.
     * Intelligent Features: If enabled by the account owner, Zoom provides intelligent features and products to its customers, their licensed end users and guests, such as Zoom AI or other tools to recommend chat, email or other content. These tools may use artificial intelligence, machine learning, or other technology to process Customer Content solely to provide the intelligent features.
 
 * **Product Research and Development:** If authorized by any applicable settings, to develop, test, and improve Zoom products and services, and to troubleshoot products and services. **Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models.**
-* **Marketing and Promotions:** To permit Zoom and/or its third party marketing partners to market, advertise, and promote Zoom products and services, including based on your product usage, information we receive from third-party partners, information you provide to process referral invitations, or if you visit our websites, information about how and when you visit, and your interactions with them. We may also use this information to provide advertisements to you relating to Zoom products and services or to engage third party partners to analyze your interactions on our website or app or to deliver advertising to you. Zoom does not use Customer Content for any marketing or promotions.
+* **Marketing and Promotions:** If authorized by any applicable settings, to permit Zoom and/or its third party marketing partners to market, advertise, and promote Zoom products and services, including based on your product usage, information we receive from third-party partners, information you provide to process referral invitations, or if you visit our websites, information about how and when you visit, and your interactions with them. We may also use this information to provide advertisements to you relating to Zoom products and services or to engage third party partners to analyze your interactions on our website or app or to deliver advertising to you. Zoom does not use Customer Content for any marketing or promotions.
 * **Authentication, Integrity, Security, and Safety:** To authenticate accounts and activity, detect, investigate, and prevent malicious conduct, fraudulent activity or unsafe experiences, address security threats, protect public safety, and secure Zoom products and services. Zoom uses advanced tools to automatically scan certain types of content such as virtual backgrounds, profile images, incoming emails to Zoom’s native email service from someone who is not a Zoom Email user, and files uploaded or exchanged through chat, for the purpose detecting and preventing violations of our terms or policies and illegal or other harmful activity.
 * **Communicate with You:** We use personal data (including contact information, and information you provide through Zoom’s website’s virtual chat feature, including the content of the messages) to communicate with you about Zoom products and services, including product updates, your account, and changes to our policies and terms. We also use your information to respond to you when you contact us.
 * **Legal Reasons:** To comply with applicable law or respond to valid legal process, including from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other adversarial legal proceedings, protect you, us, and others from fraudulent, malicious, deceptive, abusive, or unlawful activities, and to enforce or investigate potential violations of our Terms of Service or policies.
@@ -235,9 +235,9 @@ Under some U.S. state laws, including the California Consumer Privacy Act of 201
 
 Zoom will not discriminate against you for exercising any of these rights, which is further in line with your rights under state law.
 
-**Sensitive Information**. Zoom receives information that may be considered sensitive under some state laws, such as certain Account Information (e.g., financial information, log-in information) , certain Content and Context from Meetings, Webinars, Messaging, and Other Collaborative Features and certain Limited Information from Zoom Email and Calendar Services (e.g., messaging content in cases described herein) Zoom processes sensitive personal information to provide Zoom products and services, for product research and development, for authentication, integrity, security, and safety reasons, to communicate with you, for legal reasons, and with your consent. Zoom does not use or disclose sensitive personal information (as defined under CCPA) for purposes of inferring characteristics about a consumer, or in any way that would require Zoom to provide a right to limit under the CCPA. Under certain laws, residents may also be permitted to opt out of certain profiling relating to automated processing analyzing certain categories of an individual’s information that would produce a legal or similarly significant effect. Zoom does not engage in this type of profiling of individuals.
+**Sensitive Information**. Zoom receives information that may be considered sensitive under some state laws, such as certain Account Information (e.g., financial information, log-in information), certain Content and Context from Meetings, Webinars, Messaging, and Other Collaborative Features and certain Limited Information from Zoom Email and Calendar Services (e.g., messaging content in cases described in this statement) as well as voiceprints if you choose to enable certain features and provide the requisite consent. Zoom processes sensitive personal information to provide Zoom products and services, for product research and development, for authentication, integrity, security, and safety reasons, to communicate with you, for legal reasons, and with your consent. Zoom does not use or disclose sensitive personal information (as defined under CCPA) for purposes of inferring characteristics about a consumer, or in any way that would require Zoom to provide a right to limit under the CCPA. Under certain laws, residents may also be permitted to opt out of certain profiling relating to automated processing analyzing certain categories of an individual’s information that would produce a legal or similarly significant effect. Zoom does not engage in this type of profiling of individuals.
 
-To exercise your rights, please click [here](https://privacyportal.onetrust.com/webform/65962359-ef0d-4399-9db4-572d06de08aa/f277f9f7-bfee-4233-815e-80e290139bc2). California residents may also call +1-888-799-9666. To opt out of the use of cookies on our sites for interest-based advertising purposes, follow the instructions above.
+To exercise your rights, please click [here](https://privacyportal.onetrust.com/webform/65962359-ef0d-4399-9db4-572d06de08aa/f277f9f7-bfee-4233-815e-80e290139bc2). California residents may also call +1-888-799-0566. To opt out of the use of cookies on our sites for interest-based advertising purposes, follow the instructions above.
 
 We will acknowledge receipt of your request within 10 business days, and provide a substantive response within 45 calendar days, or inform you of the reason and extension period (up to a total of 90 days) in writing.