Update Windstream Terms of Service

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Windstream/Terms of Service.md

@@ -236,6 +236,8 @@ Product Descriptions, generally, can be found at [https://www.windstream.com](h
 *   **Broadband Protection Plus.** This Service includes the wiring coverage of **Protection Plus** (see below) and the installation of the NIC (network interface card). For installation and NIC replacement, the system must be Windows 2000 SP-4 or higher. With other operating systems, such as Mac or Linux, we will only cover replacement Customer Premise Equipment (CPE) and wiring/cabling, but will not cover installation, software, or NIC. The Broadband modem (if provided by us) will be replaced, if damaged by an electrical surge or natural act (i.e., lightning, floods, etc); **please note, free modem replacement is not available to customers purchasing Broadband Protection Plus on or after December 1, 2014. Additionally, customers who have purchased Broadband Protection Plus prior to December 1, 2014 and who wish to upgrade to a new modem will be required to move to Windstream’s Modem Rental Program (see below) and end their Broadband Protection Plus coverage; for customers who have purchased a bundle adder prior to December 1, 2014 that includes Broadband Protection Plus, the adder will be changed to include Protection Plus (and not Broadband Protection Plus) upon moving to Windstream’s Modem Rental Program.** This Product does NOT cover: a) home networks (even if Equipment is purchased from us); b) LAN software; c) bandwidth/throughput guarantees; d) damage to PCs from viruses; e) non-standard wiring; f) PC Hardware (other than NIC); g) Cisco 827H and 827HI modems; h) operating systems and software maintenance; or i) integrated NIC cards and internal NIC laptop cards.
 *   **Cable TV.** Channels available to customer as part of any select packages of programming through Windstream Cable TV are subject to change, and customer is not guaranteed any particular channel or number of channels. All prices, packages, and programming are subject to availability based on location and Windstream's agreements with content providers and credit approval. A Cable-TV-service-activation fee may apply. Taxes and fees, including applicable franchise and FCC regulatory fees may apply. Some promotions may require minimum programming. Certain promotions have an optional or mandatory term-commitment period, and if the customer cancels Services prior to the optional or mandatory term-commitment period, certain termination or cancellation fees may apply. In some packages, hardware and programming are sold separately. Other restrictions may apply. Additional Cable TV terms and conditions are attached on Schedule 2.
 *   **Centrex.** Within 30 days of subscribing, you and Windstream will agree on the specific features, functions, and minimum lines and groups to be provisioned. We will base charges on the agreed minimum lines. We will have the right to bill you at hourly rates for all programming, installation, or other labor associated with any adjustments to features and functions at initial installation and when changes are made later.
+*   **DIRECTV.** Kinetic by Windstream partners with DIRECTV for entertainment options.  Subject to Equipment Lease & Customer Agreements. Programming, pricing, terms and conditions subject to change at any time.  Some offers may not be available through all channels and in select areas. Visit [https://www.att.com/legal/directv](https://www.att.com/legal/directv) for details.
+*   **DIRECTV STREAM.** Service subject to DIRECTV STREAM terms and conditions (see directv.com/legal/). Requires high speed internet. Minimum internet speed of 8Mbps per stream recommended for optimal viewing. Compatible device req’d. Residential U.S. customers only (excludes Puerto Rico and U.S. Virgin Islands). **Your DIRECTV STREAM service renews monthly at the prevailing rate, charged to your payment method on file unless you cancel.** New customers who cancel service in the first 14 days will receive a full refund. **Otherwise, no refunds or credits for any partial month periods or unwatched content.** However, once you've cancelled, you can access DIRECTV STREAM through the remaining monthly period. **Regional Sports & Local Channels:** Regional Sports available with CHOICE and above. Not available in select areas. Channels vary by package & billing region. Device may need to be in billing region in order to view.  **Taxes**: State and local taxes or other governmental fees and charges may apply including any such taxes, fees or charges assessed against discounted fees or service credits. **Limits**: Offers may not be available through all channels and in select areas. Programming subject to blackout restrictions. See directv.com/stream/ for details
 *   **DISH Network Services.** All prices, packages, and programming are subject to change without notice including, without limitation, any term commitment to which you have agreed. All DISH Network programming and any other services that are provided by DISH Network are subject to the terms and conditions of the Promotional Agreement and Residential Customer Agreement, which are available online at [www.dish.com](https://www.dish.com/ "Dish Network") or upon request. Some promotions may require minimum programming. Certain promotions have an optional or mandatory term commitment period, and if you cancel your Services prior to the optional or mandatory term commitment period, certain termination or cancellation fees may apply. Hardware and programming are sold separately.
 *   **Domain Renewals.** New registrations with Windstream are free for 1 year, and then renewals are billed to the customer in 1-, 3-, or 5-year increments.
 *   **Enhanced, Premium and Ultra Premium Internet.** Enhanced, Premium and Ultra Premium Internet Services are available in speed tiers, with the high-end range of a tier representing the anticipated maximum speed capabilities. Customers receiving these Services should experience speeds within the speed tier selected.
@@ -261,7 +263,6 @@ Product Descriptions, generally, can be found at [https://www.windstream.com](h
     *   **Professional Installation Services:** Kinetic by Windstream will not perform or advise on installation of products. All professional installation services must be provided by third-party service providers, and any third-party installation services will be governed by your agreement with that third-party service provider.
     *   **Money Back Guarantee:** If you cancel the Kinetic Secure Home service within thirty (30) days after the start of service, all service charges including charges for equipment will be refunded. Kinetic Secure Home equipment must be returned upon termination if terminated under this 30 day Money Back Guarantee.
     *   **General:** You have sole responsibility for complying with any and all codes, laws, and standards that may apply to the installation, placement, and maintenance of the home security system. In some jurisdictions, you may have legal rights under applicable national or state legislation governing the sale of home-security consumer goods and services. Windstream reserves the right to alter the services in any way, including, but not limited to, changing the third-party vendor, or changing and discontinuing the services at any time.
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 *   **Lifetime Price Guarantee.** Certain Services are subject to a Lifetime Price Guarantee (“Guarantee”), as advertised by us; however, in addition to the Agreement set forth herein, the following conditions apply to this Guarantee:
     *   The Guarantee only applies to select Services. You must subscribe to at least one new bundle Service that includes select High Speed Internet, other select Internet Services, select Phone Services, select Cable TV programming, or select DISH programming.
     *   Any package that includes DISH is subject to our continuing relationship with DISH. If such relationship ends for any reason, then Guarantee bundles that include DISH may be terminated at our discretion. Additionally, channels available to you as part of DISH programming are subject to change without notice. You are not guaranteed any particular channel or number of channels.
@@ -287,7 +288,6 @@ Product Descriptions, generally, can be found at [https://www.windstream.com](h
 *   **Web Hosting.** See policy for Web Hosting at [https://www.windstreambusiness.com/media/789/hosting\_policy.pdf](https://www.windstreambusiness.com/media/789/hosting_policy.pdf).
 *   **Premium Technical Support (formerly known as Tech Help and Whole-Home Agent).** Windstream reserves the right to alter the Service in any way, including, but not limited to, changing the provider of this Service or discontinuing this Service at any time. The purchase and use of this Service requires you to be an active Kinetic by Windstream residential High-Speed Internet customer. This Service is provided via agents remotely accessing the Customer’s computer over the internet, and therefore requires that the computer be capable of connecting to the internet. This Service includes: (a) PC and Macintosh support; (b) PC Optimization; (c) setting up new PCs, and transferring files and data from the old machines; (d) setting up and encrypting wireless networks; (e) handling Windows issues; (f) connecting and setting up printers and other peripherals such as scanners, printers, and PDAs/Smartphones; and (g) software installation, tutorials, and tips. It Does NOT include the following, among other items that cannot be solved remotely: (1) site visits, if needed; (2) failed/broken hard drives; (3) adding more RAM; (4) cracked motherboards; (5) bad USB ports or connectors; and (6) replacing broken hardware. This Service’s Minimum System requirements are: Windows XP or Vista, Intel Pentium or Pentium II Processor with 500 MHz or faster for Windows XP, 256 MB or higher. UNIX, LINUX or older Windows operating systems are not supported.
 *   **Wi-Fi Service.** Wi-Fi service provided by a Windstream-provided modem may vary. Speeds provided via Wi-Fi are based on speeds available in real-world conditions. Once a device is connected to the internet via Wi-Fi, the performance experienced and the available speed may vary based on any number of factors, including maximum bandwidth allocated for Wi-Fi services, interference from other equipment or devices in the home, number of other users attempting to use or using the Wi-Fi at the same time, customer’s computer or wireless devices, quantity and quality of content being downloaded or uploaded, Wi-Fi receiving antenna, and the distance between the device and the modem. Connecting several wireless devices to a network at once can reduce available bandwidth, and impact speed, for each individual device. Reducing the number of devices connected to a network wirelessly may improve performance.
-*   **DIRECTV.** Kinetic by Windstream partners with DIRECTV for entertainment options.  Subject to Equipment Lease & Customer Agreements. Programming, pricing, terms and conditions subject to change at any time.  Some offers may not be available through all channels and in select areas. Visit [https://www.att.com/legal/directv](https://www.att.com/legal/directv) for details.
 
 Schedule 1 – Kinetic TV Specific Terms of Service
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