Update README.md

Author: mvulcano-ptc

README.md

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-# Template project for creating GitHub published Solutions
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 # Disclaimer
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-By downloading this software, the user acknowledges that it is unsupported, not reviewed for security purposes, and that the user assumes all risk for running it.
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-Users accept all risk whatsoever regarding the security of the code they download.
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-This Software is not officially supported by PTC
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-PTC will not accept technical support cases logged related to to this Software
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-ThingWorx R&D will not be responsible for any code on the PTC GitHub repository.
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-PTC has not performed its full breadth of testing and quality assurance on this software.
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-This Software has not been released for general distribution or sale.
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-This Software may not be compatible with any existing or future commercial release versions of PTC software.
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-PTC is under no obligation to and may never commercially release this software or other software containing functionality contained in this Software.
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-PTC is not responsible for any maintenance for this software.
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+To broaden collaboration and facilitate the adoption and expansion of customer solutions, PTC is sharing several field-developed IoT components.
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+These artifacts are built using ThingWorx best practices, including the Building Block structure where appropriate, and are available to PTC Customers, Partners, and Customer Success for incorporation and enhancement as needed for specific use cases.
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+Please note, these components are not covered by PTC Technical Support and are not subject to any Technical Support Service Level Agreements (SLAs).
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+However, PTC Customer Success teams and resources will, on a best-effort basis:
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+* Maintain and manage functionality across ThingWorx platform version releases.
+* Actively address reported bugs.
+* Continue to enhance functionality opportunistically and by request where possible.
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+ThingWorx subscription users can continue to log technical support tickets. ThingWorx Platform Technical Support will assist in isolating root causes and addressing platform-related product issues through standard ThingWorx platform maintenance.
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+If the issue pertains to this specific component offered via PTC GitHub, PTC Support will direct inquiries to the appropriate internal PTC teams for further assistance.
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+These shared components are provided "as is," without any warranty, express or implied, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement.
 
 # Overview