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New Components - help_scout (#14617)
* help_scout init * [Components] help_scout #14608 Sources - New Conversation Assigned (Instant) - New Conversation Created (Instant) - New Customer (Instant) Actions - Add Note - Create Customer - Send Reply * pnpm update * some adjusts
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‎components/help_scout/actions/add-note/add-note.mjs‎

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import helpScout from "../../help_scout.app.mjs";
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export default {
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key: "help_scout-add-note",
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name: "Add Note to Conversation",
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description: "Adds a note to an existing conversation in Help Scout. [See the documentation](https://developer.helpscout.com/mailbox-api/endpoints/conversations/threads/note/)",
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version: "0.0.1",
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type: "action",
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props: {
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helpScout,
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conversationId: {
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propDefinition: [
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helpScout,
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"conversationId",
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],
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},
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text: {
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propDefinition: [
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helpScout,
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"text",
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],
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},
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userId: {
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propDefinition: [
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helpScout,
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"userId",
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],
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optional: true,
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},
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},
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async run({ $ }) {
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const response = await this.helpScout.addNoteToConversation({
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$,
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conversationId: this.conversationId,
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data: {
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text: this.text,
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user: this.userId,
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},
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});
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$.export("$summary", `Successfully added note to conversation ID: ${this.conversationId}`);
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return response;
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},
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};

‎components/help_scout/actions/create-customer/create-customer.mjs‎

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import { ConfigurationError } from "@pipedream/platform";
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import {
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GENDER_OPTIONS,
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PHOTO_TYPE_OPTIONS,
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} from "../../common/constants.mjs";
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import {
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cleanObject,
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parseObject,
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} from "../../common/utils.mjs";
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import helpScout from "../../help_scout.app.mjs";
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export default {
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key: "help_scout-create-customer",
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name: "Create Customer",
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description: "Creates a new customer record in Help Scout. [See the documentation](https://developer.helpscout.com/mailbox-api/endpoints/customers/create/)",
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version: "0.0.1",
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type: "action",
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props: {
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helpScout,
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firstName: {
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type: "string",
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label: "First Name",
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description: "First name of the customer. When defined it must be between 1 and 40 characters.",
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optional: true,
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},
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lastName: {
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type: "string",
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label: "Last Name",
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description: "Last name of the customer. When defined it must be between 1 and 40 characters.",
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optional: true,
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},
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phone: {
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type: "string",
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label: "Phone",
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description: "The phone number that will be used when creating a new customer.",
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optional: true,
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},
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photoUrl: {
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type: "string",
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label: "Photo URL",
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description: "URL of the customer's photo. Max length 200 characters.",
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optional: true,
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},
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jobTitle: {
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type: "string",
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label: "Job Title",
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description: "Job title. Max length 60 characters.",
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optional: true,
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},
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photoType: {
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type: "string",
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label: "Photo Type",
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description: "The type of photo.",
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options: PHOTO_TYPE_OPTIONS,
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optional: true,
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},
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background: {
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type: "string",
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label: "Background",
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description: "This is the Notes field from the user interface. Max length 200 characters.",
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optional: true,
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},
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location: {
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type: "string",
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label: "Location",
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description: "Location of the customer. Max length 60 characters.",
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optional: true,
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},
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organization: {
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type: "string",
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label: "Organization",
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description: "Organization. Max length 60 characters.",
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optional: true,
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},
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gender: {
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type: "string",
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label: "Gender",
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description: "Gender of this customer.",
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options: GENDER_OPTIONS,
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optional: true,
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},
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age: {
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type: "string",
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label: "Age",
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description: "Customer's age.",
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optional: true,
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},
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emails: {
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type: "string[]",
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label: "Emails",
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description: "List of email entries. **Format: {\"type\":\"home\",\"value\":\"[email protected]\"}**. see [Create Email](https://developer.helpscout.com/mailbox-api/endpoints/customers/emails/create) for the object documentation.",
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optional: true,
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},
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phones: {
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type: "string[]",
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label: "Phones",
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description: "List of phone entries. **Format: {\"type\":\"work\",\"value\":\"222-333-4444\"}**. see [Create Phone](https://developer.helpscout.com/mailbox-api/endpoints/customers/phones/create) for the object documentation.",
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optional: true,
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},
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chats: {
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type: "string[]",
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label: "Chats",
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description: "List of chat entries. **Format: {\"type\":\"aim\",\"value\":\"jsprout\"}**. see [Create Chat Handle](https://developer.helpscout.com/mailbox-api/endpoints/customers/chat_handles/create) for the object documentation.",
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optional: true,
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},
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socialProfiles: {
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type: "string[]",
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label: "Social Profiles",
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description: "List of social profile entries. **Format: {\"type\":\"googleplus\",\"value\":\"https://api.helpscout.net/+HelpscoutNet\"}**. see [Create Social Profile](https://developer.helpscout.com/mailbox-api/endpoints/customers/social_profiles/create) for the object documentation.",
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optional: true,
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},
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websites: {
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type: "string[]",
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label: "Websites",
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description: "List of websites entries. **Format: {\"value\":\"https://api.helpscout.net/\"}**. see [Create Website](https://developer.helpscout.com/mailbox-api/endpoints/customers/websites/create) for the object documentation.",
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optional: true,
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},
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addressCity: {
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type: "string",
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label: "Address City",
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description: "The city of the customer.",
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optional: true,
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},
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addressState: {
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type: "string",
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label: "Address State",
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description: "The state of the customer.",
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optional: true,
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},
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addressPostalCode: {
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type: "string",
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label: "Address Postal Code",
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description: "The postal code of the customer.",
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optional: true,
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},
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addressCountry: {
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type: "string",
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label: "Address Country",
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description: "The [ISO 3166 Alpha-2 code](https://www.iban.com/country-codes) country of the customer.",
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optional: true,
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},
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addressLines: {
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type: "string[]",
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label: "Address Lines",
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description: "A list of address lines.",
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optional: true,
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},
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properties: {
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type: "string[]",
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label: "Properties",
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description: "List of social profile entries. **Format: {\"type\":\"googleplus\",\"value\":\"https://api.helpscout.net/+HelpscoutNet\"}**. see [Create Social Profile](https://developer.helpscout.com/mailbox-api/endpoints/customers/social_profiles/create) for the object documentation.",
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optional: true,
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},
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},
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async run({ $ }) {
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const address = cleanObject({
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city: this.addressCity,
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state: this.addressState,
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postalCode: this.addressPostalCode,
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country: this.addressCountry,
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lines: parseObject(this.addressLines),
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properties: parseObject(this.properties),
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});
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let data = {};
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data = cleanObject({
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firstName: this.firstName,
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lastName: this.lastName,
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phone: this.phone,
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photoUrl: this.photoUrl,
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jobTitle: this.jobTitle,
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photoType: this.photoType,
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background: this.background,
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location: this.location,
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organization: this.organization,
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gender: this.gender,
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age: this.age,
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emails: parseObject(this.emails),
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phones: parseObject(this.phones),
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chats: parseObject(this.chats),
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socialProfiles: parseObject(this.socialProfiles),
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websites: parseObject(this.websites),
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});
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if (Object.keys(address).length) data.address = address;
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if (!Object.keys(data).length) {
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throw new ConfigurationError("At least one field or customer entry must be defined.");
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}
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try {
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const response = await this.helpScout.createCustomer({
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$,
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data,
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});
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$.export("$summary", "Successfully created the new customer.");
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return response;
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} catch ({ message }) {
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const error = JSON.parse(message)._embedded.errors[0];
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throw new ConfigurationError(`Path: ${error.path} - ${error.message}`);
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}
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},
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};

‎components/help_scout/actions/send-reply/send-reply.mjs‎

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import helpScout from "../../help_scout.app.mjs";
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export default {
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key: "help_scout-send-reply",
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name: "Send Reply",
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description: "Sends a reply to a conversation. Be careful as this sends an actual email to the customer. [See the documentation](https://developer.helpscout.com/mailbox-api/endpoints/conversations/threads/reply/)",
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version: "0.0.1",
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type: "action",
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props: {
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helpScout,
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conversationId: {
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propDefinition: [
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helpScout,
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"conversationId",
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],
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},
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customerId: {
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propDefinition: [
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helpScout,
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"customerId",
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],
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},
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text: {
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propDefinition: [
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helpScout,
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"text",
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],
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description: "The content of the reply.",
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},
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draft: {
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type: "boolean",
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label: "Draft",
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description: "If set to true, a draft reply is created.",
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default: false,
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},
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},
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async run({ $ }) {
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const response = await this.helpScout.sendReplyToConversation({
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$,
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conversationId: this.conversationId,
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data: {
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customer: {
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id: this.customerId,
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},
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text: this.text,
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draft: this.draft,
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},
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});
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$.export("$summary", `Reply sent successfully to conversation ID: ${this.conversationId}`);
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return response;
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},
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};

‎components/help_scout/common/constants.mjs‎

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export const PHOTO_TYPE_OPTIONS = [
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"unknown",
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"gravatar",
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"twitter",
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"facebook",
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"googleprofile",
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"googleplus",
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"linkedin",
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"instagram",
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];
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export const GENDER_OPTIONS = [
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"male",
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"female",
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"unknown",
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];

‎components/help_scout/common/utils.mjs‎

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export const parseObject = (obj) => {
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if (!obj) return undefined;
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if (Array.isArray(obj)) {
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return obj.map((item) => {
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if (typeof item === "string") {
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try {
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return JSON.parse(item);
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} catch (e) {
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return item;
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}
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}
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return item;
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});
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}
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if (typeof obj === "string") {
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try {
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return JSON.parse(obj);
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} catch (e) {
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return obj;
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}
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}
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return obj;
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};
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export const cleanObject = (o) => {
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for (var k in o || {}) {
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if (typeof o[k] === "undefined") {
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delete o[k];
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}
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}
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return o;
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};

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